Are purchases made on the weekend slower to process?

ShotgunNut

ShotgunNut

CGN frequent flyer
EE Expired
Location
Vancouver Island BC Canada
Hey there, I just made a purchase online saturday night and it doesn't show on my online banking although I have received an order receipt. I am used to purchases reflecting in my balance immediatly so I was wondering if the issue is on my end or if I'm just waiting for them to open and click a button or something? Thanks
 
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Don’t you think it will be better dealing those matters over the phone with them or emails instead of a public forums ? Thats the way business is made - with the vendor - not with everybody in the room..
 
Janeau said:
Don’t you think it will be better dealing those matters over the phone with them or emails instead of a public forums ? Thats the way business is made - with the vendor - not with everybody in the room..
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Not when they're closed and not responding. This is obviously the alternative. Perhaps some of you have experienced this same scenario!
 
FWIW a lot of online retailers still manually process the payment transaction. All the website does is collect your information.

Give them time.
 
ShotgunNut said:
Not when they're closed and not responding. This is obviously the alternative. Perhaps some of you have experienced this same scenario!
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Most gun shops are closed Sunday and Monday in Vancouver, when you place your order the system automatically generates a confirmation (what you referred to as a receipt), your order will be processed sometime Tuesday when they are back in the office, once they pulled the product out of inventory and get it ready to be ship they will charge your account, but the volume of orders and Covid 19 might affect that.

Call them on tomorrow.
 
ShotgunNut said:
Hey there, I just made a purchase online saturday night and it doesn't show on my online banking although I have received an order receipt. I am used to purchases reflecting in my balance immediatly so I was wondering if the issue is on my end or if I'm just waiting for them to open and click a button or something? Thanks
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Hello @ShotgunNut. We strive to process all online orders within 1-2 business days, however that has been fluctuating a bit due to the ongoing COVID-19 situation, plus other unfortunate announcements from the Federal Govt. Due to most of the items we sell being regulated, we have a series of checks that occur before payment is taken.

We appreciate your support during these interesting times we're living in and once your order is processed and your shipment is created, you will receive an email from our system with your tracking #.

Regards
Reliable Gun
 
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