Here's my experience so far with Grech Outdoors.
My new Big Boy Steel (in .44mag) suffered a magazine split after only 83 shots fired (a very common problem). I contacted the Canadian warranty center just like the Henry web-site told me to.
But because of the covid lock-down, Grech was forced to close by the government and I had to wait 4 months to get a new one. To their credit, Grech shipped it out promptly when they were allowed to re-open. My next task was to contact Henry on the procedure on how to change it out. Henry unfortunately took another two months to respond to my request. I did search you-tube and most of the Henry forums on-line to see if I could find the procedure.....but no joy. So I had to rely on Henry for the information.
Here's where it gets interesting. I was sent the instructions by Henry. But with one small but very important item missing. When I tried to disassemble the rifle, the spring loaded tension from the main spring sent parts scattering across my garage floor as I removed the center bolt on the action.
Having never worked on disassembly of a lever gun before, this is where I decided to look to Grech for help. When I called, the fellow I spoke with was very polite and helpful. In fact he asked me if Henry included how to relieve the main spring tension. I said, no that wasn't in the instructions. He chuckled and then asked me if I had managed to gather all of the parts that had hit my garage floor. When I told him that yes I did and I even bagged them for him, he told me to fill out their warranty form on their web-site and send him the rifle for reassembly and complete function testing. When I asked if he could give me an estimate of how much it would cost, he told me not to worry. Henry offers complete customer satisfaction and they would cover the costs (except for my shipping cost to get it to Ontario). And besides, they didn't include that very important part about the spring tension. So it was sort of Henry's fault anyways. He also told me that he does this sort of thing all of the time.
So my spirits were lifted....until I read some of the comments here. I must say that my confidence is a bit shattered hearing of some of the issues with Grech. I checked my tracking number and Grech received my rifle on November 6th. It's only been a couple of weeks, so I'll give him more time since I may have been put to the end of the line.
I'll post the results as they happen..... stay tuned.
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EDIT: In case you're wondering about that response from Henry, here is a copy of their e-mail.
Subject: Response from Henry Repeating Arms for Case #00018649 [ ref:_00D1UtKVv._5001Ua56vv:ref ]
Date: 2020-05-18 15:53
From: Henry Customer Service <support@henryusa.com>
To: "va6sz@######xx.com"
Thank you for owning a Henry and I'm sorry to hear you had that trouble Andy.
Ensure the rifle is unloaded and pointed in a safe direction before proceeding.
First, remove the forearm by knocking the mag tube support out(L to R) of the dovetail on bottom of the bbl.
Remove the inner magazine tube and the screws holding the forearm cap.
There is now enough "flex" in the tube to remove the cap support, then the forearm itself.
Next, remove the trigger guard plate on the bottom of the receiver to expose the outer mag tube retaining screw.
Removing that will free the outer mag tube.
Best Regards,
Thomas Kotz
Product Manager/Exports
Henry Customer Service: (866) 200-2354
Direct: (715) 736-3030
Hunt with a Henry.</
