Hi folks,
Recently I was experiencing issues with a Mare's Leg where the lifting mechanism was jamming in an upwards position and this was causing the loading gate to be blocked.
I contacted The Shooting Edge to see if the gunsmith, Ed, would be able to fix this for me. I was quoted as $50/hour for service by the counter employee I spoke with. Based upon this verbal arrangement of price, I dropped off the firearm for Ed to service.
Unfortunately, the next day Ed informed me he could not help with this issue and instructed I would need to send it in to SFRC (Ammo Source) for their gunsmiths to take care of.
No mention of any fees, or otherwise for the service. I honestly thought I would not be billed because no services were rendered.
Upon going to pickup however, I was told a "minimum shop charge" would apply of $75. I was quite upset regarding this, as I was NOT told of this fee in advance of dropping off the gun for service.
Even if I was charged the hourly rate of $50.00 for the few minutes Ed examined my gun, I would have been okay with this.
After speaking with Ed later on, I was assured I would hear back from management regarding the erroneous price I was quoted prior to dropping off my firearm. They never bothered to contact me back.
This prompted me to leave a negative Google review.
I just received a reply from "JR Cox" who filled his response with nothing but falsities.
He claims I was "warned / suggested I should bring my gun somewhere else" (prior to the gun being dropped off for service) this DID NOT happen.
He did NOT address the fact that his employee provided me with inaccurate information as to the price of the service.
And he did NOT bother to contact me directly to provide a remediation to this issue.
I fully expect this thread to be removed in a timely manner, because I am sure this is how TSE does business.
Regardless, I will not be returning to this business at any time in the future where they are nothing but dishonest in their dealings.
Recently I was experiencing issues with a Mare's Leg where the lifting mechanism was jamming in an upwards position and this was causing the loading gate to be blocked.
I contacted The Shooting Edge to see if the gunsmith, Ed, would be able to fix this for me. I was quoted as $50/hour for service by the counter employee I spoke with. Based upon this verbal arrangement of price, I dropped off the firearm for Ed to service.
Unfortunately, the next day Ed informed me he could not help with this issue and instructed I would need to send it in to SFRC (Ammo Source) for their gunsmiths to take care of.
No mention of any fees, or otherwise for the service. I honestly thought I would not be billed because no services were rendered.
Upon going to pickup however, I was told a "minimum shop charge" would apply of $75. I was quite upset regarding this, as I was NOT told of this fee in advance of dropping off the gun for service.
Even if I was charged the hourly rate of $50.00 for the few minutes Ed examined my gun, I would have been okay with this.
After speaking with Ed later on, I was assured I would hear back from management regarding the erroneous price I was quoted prior to dropping off my firearm. They never bothered to contact me back.
This prompted me to leave a negative Google review.
I just received a reply from "JR Cox" who filled his response with nothing but falsities.
He claims I was "warned / suggested I should bring my gun somewhere else" (prior to the gun being dropped off for service) this DID NOT happen.
He did NOT address the fact that his employee provided me with inaccurate information as to the price of the service.
And he did NOT bother to contact me directly to provide a remediation to this issue.
I fully expect this thread to be removed in a timely manner, because I am sure this is how TSE does business.
Regardless, I will not be returning to this business at any time in the future where they are nothing but dishonest in their dealings.
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