Horrible Trijicon SRO Experience, BlackBox Customs is the Best!

J.Hancock said:
Id suggest patience and waiting for Trijicon to repair it. Get a concrete schedule as to when it will be completed and follow through with that. If Trijicon fails to meet their deadline/performance standard, contact the distributor and explain your circumstance. If they wish to retain their credibility, they will "go to bat" for Trijicon.
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Devon's comments on the phone seemed to indicate that distributor was clearly aware of the problem. He asked for a day to go make more noise, and given some of the perspective I've gained from this thread I think that might be the best I can hope for. I can't remember exactly what he said but it was something the along the lines of:

"Trijicon is not a good seller for us, we make almost nothing off them and after what we've seen the past 6 months I would have preferred to sell you a holosun. If this were a defective holosun a new one would be in the mail to you already. Trijicon doesn't take care of their supply chain the same way they do in the US. If you walked in here in the States I could get you a new sight from the factory tomorrow. The truth is all of Canada could sink into the ocean and the gun world would barely notice".

The crappy part is I loved the size and clarity of the SRO, I was looking at that SIG XL as a possible alternative as black box carries those as well.
 
If you buy an $80k truck from a dealership and its dead the next day, parts wont be in for 4 months and the salesman admits that 1 in 3 of the trucks they've sold lately has been doa you would just accept it and figure that's life ?

I like to think I'm a pretty easy going guy, its funny you used the truck analogy, my current truck had major electric power steering issues starting at 5000 kms, it ended up taking 3 or 4 months to fix, including 3 complete steering rack assemblies, all under warranty, but they gave me a loaner truck the whole time so i don't hold it against them and I will continue to buy my trucks from them.

The situation dutchguy is in would surely sour me on the brand, possibly even the dealership for life

But to be fair, we haven't heard black box's or trijicons side of things, and as we all know there are multiple sides or interpretations to every story
skoal said:
A 30% failure from trijicon do you have any idea how many optics that is world wide? How many of these defective optics has black box had? Its not that it's 30% of their inventory is defective.
If you buy a $80k truck and theres a recall on 30% of them and yours one of them and it takes 3 months to get parts is the dealership a scumbag? Pull your head out of your ass.
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Dutchguy00 said:
The 30% stat was given to me by Black Box over the phone. He said since December of last year 1 in 3 SRO and RDR sights have come back defective. I didn't make that up.

I say zero support because I have contacted Trijicon 5 times, got one cookie cutter reply, and STILL can't even register my product for warranty. My head is firmly out of my ass, thanks for the pleasant advice though. Also to your truck analogy, if your truck died while driving it off the lot would you calmly high five the dealer and say no sweat?, that's just the biz? Definitely will make sure I look into the manufacturer return process going forward, but to say the retailer has no culpability whatsoever doesn't exactly sit right with me.

My fear is the sight will come back, be defective, and I won't have any warranty going forward. I'm okay with a lemon , I'm not okay with essentially burning $900.
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I never said you made up the 30%, if my truck died leaving the lot do you think they would just hand me the keys to a new one? No they would have to go through warranty and parts could easily take 4 months. Of course I would be pissed but I wouldn't call the dealership scum bags, they just sell it not make it or control the quality control on it.
 
hutchster said:
If you buy an $80k truck from a dealership and its dead the next day, parts wont be in for 4 months and the salesman admits that 1 in 3 of the trucks they've sold lately has been doa you would just accept it and figure that's life ?

I like to think I'm a pretty easy going guy, its funny you used the truck analogy, my current truck had major electric power steering issues starting at 5000 kms, it ended up taking 3 or 4 months to fix, including 3 complete steering rack assemblies, all under warranty, but they gave me a loaner truck the whole time so i don't hold it against them and I will continue to buy my trucks from them.

The situation dutchguy is in would surely sour me on the brand, possibly even the dealership for life

But to be fair, we haven't heard black box's or trijicons side of things, and as we all know there are multiple sides or interpretations to every story
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It's 30% sold not 30% of what they sold there's a big difference, even if there was a 30% chance the manufacture wouldn't hand out new trucks. It's great you got a loaner (I'm guessing Toyota?) But it still took time and that's some the op is completely missing the mark on things don't happen over night. Especially when It comes anything for guns in Canada trijicon makes more off a military contract then they sell in all of Canada we're a very small market so we end getting the #### end of the deal. Doesn't help that sending anything ITAR back across the border twice is a giant hassle. If you've ever needed some for a HK you know exactly what I'm talking about.
 
skoal said:
I never said you made up the 30%, if my truck died leaving the lot do you think they would just hand me the keys to a new one? No they would have to go through warranty and parts could easily take 4 months. Of course I would be pissed but I wouldn't call the dealership scum bags, they just sell it not make it or control the quality control on it.
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Lol, well this happened to my dad. He bought a brand new F-150, went to drive it off the lot, and the entire interior of the cab was soaked. Apparently it rained the night before and the window seals were defective. They did indeed give him a brand new Truck, he ended up paying the difference, but I don't think the truck analogy is overly sound in this instance.

Regardless the retailer has agreed to refund me my money, and I will be buying a new optic, likely a Leupold due to the fact that their repair center is within province. I know about the moving contact issue, and I fully expect to have some problems with it, but at least I can deal with it domestically. Your point regarding the lengthy repair process for most Canadian purchased items was well noted and I appreciate your perspective on factoring that into a future buying decision.
 
I had the exact same issue... dead 30 days after install, with one range day and no drops/knocks etc.
https://www.canadiangunnutz.com/for...ty-Serivice-in-Canada?p=18080706#post18080706

Mine is currently heading from NS to "wherever", although they said it would be 4 months TO A YEAR to get it back. Absolutely insane "customer service". (Not blaming NS, George is always good to deal with, and unfortunately I've had to deal with him a few times).

Glad your situation worked out. I'm not going to say "get a holosun" because I've never used one ;) I like vortex because they just replace things, never a question asked. I could have bought 2 venoms and some good scotch for the price of the sro. Worse thing is, even IF I ever get it back, I don't think I would trust it for competition.

NEVER buying another triji product, but good to hear what black box did for you, that's above and beyond.
 
Somerset Bar said:
I had the exact same issue... dead 30 days after install, with one range day and no drops/knocks etc.
https://www.canadiangunnutz.com/for...ty-Serivice-in-Canada?p=18080706#post18080706

Mine is currently heading from NS to "wherever", although they said it would be 4 months TO A YEAR to get it back. Absolutely insane "customer service". (Not blaming NS, George is always good to deal with, and unfortunately I've had to deal with him a few times).

Glad your situation worked out. I'm not going to say "get a holosun" because I've never used one ;) I like vortex because they just replace things, never a question asked. I could have bought 2 venoms and some good scotch for the price of the sro. Worse thing is, even IF I ever get it back, I don't think I would trust it for competition.

NEVER buying another triji product, but good to hear what black box did for you, that's above and beyond.
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the holosun is the one standing on a pistol ...have a look at the link i gave.
 
Sorry to hear about your bad luck with trijicon. I owned an rmr gen 2 and it was fine but ultimately sold it as I could not justify the insane sticker price. Replaced it with a holosun red dot that has been flawless and cost half as much. Also the guys at Blackbox are amazing and always treat me like family. I'm glad but also not surprised that they took good care of you in the end.
 
medvedqc said:
the holosun is the one standing on a pistol ...have a look at the link i gave.
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I actually have taken my time with this one and thanks to the feedback on this forum I'm pretty sure I'm ordering a 509T tomorrow. I have been looking and it's hard to find a down side to holosun. Sage dynamics has a really In depth review and his data from the last 4 years is pretty convincing when none of the holosun models experienced any failures, some had 14K rounds through them. Meanwhile the delta points seem to fail for him around 5K rounds.
 
Somerset Bar said:
I had the exact same issue... dead 30 days after install, with one range day and no drops/knocks etc.
https://www.canadiangunnutz.com/for...ty-Serivice-in-Canada?p=18080706#post18080706

Mine is currently heading from NS to "wherever", although they said it would be 4 months TO A YEAR to get it back. Absolutely insane "customer service". (Not blaming NS, George is always good to deal with, and unfortunately I've had to deal with him a few times).

Glad your situation worked out. I'm not going to say "get a holosun" because I've never used one ;) I like vortex because they just replace things, never a question asked. I could have bought 2 venoms and some good scotch for the price of the sro. Worse thing is, even IF I ever get it back, I don't think I would trust it for competition.

NEVER buying another triji product, but good to hear what black box did for you, that's above and beyond.
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Good Lord...

Wow I wish I had stumbled across this post before, would have saved me some grief. Looks like Black Box saved me from an absolute nightmare scenario, that's crazy man!

Way to go Trijicon...
 
Dutchguy00 said:
I actually have taken my time with this one and thanks to the feedback on this forum I'm pretty sure I'm ordering a 509T tomorrow. I have been looking and it's hard to find a down side to holosun. Sage dynamics has a really In depth review and his data from the last 4 years is pretty convincing when none of the holosun models experienced any failures, some had 14K rounds through them. Meanwhile the delta points seem to fail for him around 5K rounds.
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While there are "no absolutes" the Holosun could still fail, but you have an excellent recourse with Holosun Canada. Unless you CCW or your "down range" with some SF unit, I doubt that "ruggedness " of the SRO/RMR is worth the extra $ IMO. The Holosun has alot going for it, besides the $, 3 reticle choices, and a "'shake awake" feature, that 50,000hr battery life. I have 2 509t's and a 507k on the G48, both with pretty decent firing schedules, maybe not single range day competitions, but a hundred rds per day week after week. They work and are "good bang" for the buck. BBC have a good reputation and business model, I've used them twice and both times, I got what I wanted, no shipping excuses, whining about CC fees? or margins on there products. You ask, and they deliver, plain and simple. A business model that most Cdn dealers could take a page from, but that's another thread, LOL. Good Luck.

Aimpoint released there Gen 2 ACRO, it's an option, but I feel bad for the Gen 1 users, they HAD to address the dismal battery life and they did, however they couldn't do much with the size? and the reticle choice. They reacted to the 509t direct competition, lets hope they got it right?
 
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mildot said:
While there are "no absolutes" the Holosun could still fail, but you have an excellent recourse with Holosun Canada. Unless you CCW or your "down range" with some SF unit, I doubt that "ruggedness " of the SRO/RMR is worth the extra $ IMO. The Holosun has alot going for it, besides the $, 3 reticle choices, and a "'shake awake" feature, that 50,000hr battery life. I have 2 509t's and a 507k on the G48, both with pretty decent firing schedules, maybe not a single range day competitions, but a hundred rds per day week after week. They work and are "good bang for the buck". BBC have a good reputation and business model, I've used they twice and both times, I got what I wanted, no shipping excuses, whining about CC fees? or margins on there products. You ask, and they deliver, plain and simple. A business model that most Cdn dealers could take a page from, but that's another thread, LOL. Good Luck.

Aimpoint released there Gen 2 ACRO, it's an option, but I feel bad for the Gen 1 users, they HAD to address the dismal battery life and they did, however they couldn't do much with the size? and the reticle choice. They reacted to the 509t direct competition, lets hope they got it right?
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Sold salesman!

Ha ha, in all seriousness that's a pretty solid review, thank you. I came to more or less the same conclusion about holosun and their Canadian support seems to be about as good as it gets according to blackbox. I was considering waiting for the new aimpoins but my dad said he talked to someone who said it would likely be August for the Canadian market. But then the whole repair and warranty process rears its ugly head again.

I whole heartedly agree about BBC,the guys are awesome and will be getting my business going forward��
 
I also bought a SRO 5MOA from Black Box when they got them in late April, and seeing multiple posts of these optics failing is making me nervous. I haven't mount it on the gun yet but at least it turns on, lol.

I hope my range open soon so I can shoot with it to see if it would die. I bought mine from Devon over the phone so I am glad to see he is taking care of his customers, although I wish he would share the 30% failure rate when we spoke as I would take that into consideration. I asked him specifically about warranty.
 
Here's some BBC "stuff" , ;)

G19X MOS
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DuBMkin.jpg
 
I'm actually going to give the holosun a try too I think. I've been putting together the whole scenario for a YT vid...which started out as "why I'm swapping out my ipsc red dot". I've not had any issues with the venom 3moa, but the window is a bit narrow top to bottom, so sometimes it's a bit of work to find that dot on things like offhand shooting, something I didn't find with irons. That, which is what I liked about the sro (but it sure sounds like trijicon is having some serious QC issues).

Anyone know what plate/screw pattern does the holosun follow? I have one for the triji (another $100!), and one for the venom, I really don't want to have to buy another one. It's getting to the point that I might just look into getting prescription shooting glasses and go back to iron sights, never had problems or cost with good ole irons sights. :)
 
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