Long time customer and won't be back!

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kodiakjack said:
So not only was it an unwarranted complaint, but 118 posts later you still haven’t grasped that the “return policy crap” was about the out-of-stock kit you had ordered.
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You are incorrect, the return policy comment only came up when I stated the item wouldn't fit.

What the reply should have been was useful info in dealing with it. not a cop out in regards to a return policy I never asked to use.

the lower parts kit I don't even care about I find it comical everyone is stuck on it.
 
BIG SHOOTZ said:
You are incorrect, the return policy comment only came up when I stated the item wouldn't fit.

What the reply should have been was useful info in dealing with it. not a cop out in regards to a return policy I never asked to use.

the lower parts kit I don't even care about I find it comical everyone is stuck on it.
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So they should have encouraged an unhinged person to force something they think is cross threaded?
 
BIG SHOOTZ said:
So I have been a customer and have bought a fair bit from you over the years. close to 4g in sales this year alone

With recent emails in regards to an order issue and dealing with "Morgan" this person has single handedly cost you a customer with their unprofessionalism.

Several orders were made 1 for a NRR set and a Midwest handguard, second for a lower parts kit, buffer tube and forward grip anyway

I get an email notice saying I was getting a refund for the lower parts kit I replied asked why as it was in stock when ordered etc and also said the handguard I ordered would not thread onto the NRR set.

The response I got was a cop out about the return policy "I never once asked for a return or even thought of it" was maybe expecting something along the lines of "Ohhh it looks like you ordered the wrong item to go with the NRR kit and you would need this one to work or a link to a different item or a different barrel nut that would fit my application, had even asked for the thread pitch on the NRR kit so I could research myself as the NRR kit had 0 instructions or information included but fell on cold ears!

But the straight up attitude about a return policy when I never asked was rather off putting and when I called Morgan out on it I get a reply email stating this direct quote from email

Wow you are certainly one unhinged individual.
Best,
Morgan

I would suggest retraining Morgan or taking away any customer service roles this person is involved in until they are fully equipped to handle it!
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Firearms Outlet Canada said:
Hi

Thank you for sharing your side of the story. We had an inventory error on an item you ordered and when we realized a refund was issued quickly. Black Friday is a big sale weekend and you unfortunately weren't the only one to get issued a refund. Sale items are final sale and that is store policy. I am sorry we didn't tell you what you wanted to hear and we don't appreciate being sworn at over email. From our email chain you did appear to be unhinged. Have a great day.

Best,
Morgan
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Morgan comes out in straight up beast mode.

Big shootz, well...

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BIG SHOOTZ said:
You are incorrect, the return policy comment only came up when I stated the item wouldn't fit.

What the reply should have been was useful info in dealing with it. not a cop out in regards to a return policy I never asked to use.

the lower parts kit I don't even care about I find it comical everyone is stuck on it.
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Yet you still refuse to share the whole story…

In post #1, you took the time to copy and paste what you believed were the most incriminating parts, so you clearly know how…

Or is the cerakote causing technical issues with that too?
 
Hvacpimp said:
As icing on the cake, I then told him that we would have to order the part and it will take two days to be delivered, so he had no heat waiting for two days.... the joke was on him as I had the part in my truck the whole time. If he was nice or acted somewhat normal I would have fixed it on the spot lol. That night my house was sitting at 74 degrees, I wonder what his was!
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Here's hoping some internet sleuths can figure out who you work for and will share your post with your employer.
This is worse than any Karen behaviour, this is just being a dooosh and you obviously shouldn't be trusted in people's houses, being as untrustworthy as you are. Petty. Screams volumes about the kind of person you are.
 
BIG SHOOTZ said:
Tons of fan boys on here it seems lol, but with a helpful tip from a fellow CGN member the issue was easy to solve in the end.

turns out the NRR had an abundance of cerakote on the threads and I just had to sent it on a bit harder.

At first it would just start and bind up I didn't want to wreck anything hence I asked the supplier for info and got nothing but the return policy crap lol.
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Not everybody are fan boys. Just alot are firm believers of dealing with them 1 on 1 and leaving the drama out. As many are quick to chest puff and slag on social media. My wife work customer service, you be surprised at the wet blankets and abuse she gets.

CGN seen a huge increase of newbies quick to bash online.

But take the advice from someone that gave attitude to a business and ultimately got banned from dealing with them.
 
BIG SHOOTZ said:
Tons of fan boys on here it seems lol, but with a helpful tip from a fellow CGN member the issue was easy to solve in the end.

turns out the NRR had an abundance of cerakote on the threads and I just had to sent it on a bit harder.

At first it would just start and bind up I didn't want to wreck anything hence I asked the supplier for info and got nothing but the return policy crap lol.
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lil shootz is triggered!! lol
 
It is possible to start a poll?

I vote that big shootz changes his name to Karen. Remind me to not deal with him on the Buy and Sell.
 
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Hvacpimp said:
I understand that the situation might have been annoying but swearing will get a person nowhere in these situations right or wrong. Morgan may have misunderstood just like half of this thread what you were talking about or asking him. Cooler heads will prevail. For instance just the other day I was at a no heat service call. The customer was swearing and blaming the company acting crazy, there was no getting through to this guy. As icing on the cake, I then told him that we would have to order the part and it will take two days to be delivered, so he had no heat waiting for two days.... the joke was on him as I had the part in my truck the whole time. If he was nice or acted somewhat normal I would have fixed it on the spot lol. That night my house was sitting at 74 degrees, I wonder what his was!
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So the customer was pissed off and was complaining about your employer, so he was obviously upset about the service he received in the past. So you made it better by giving him more bad service by not completing his service call?

Imagine how that looks. You're driving a company van with HVAC decals all over, Lennox Dealer, Carrier Parts, a cool slogan "We won't leave you out in the cold!" Then you tell the guy that you need to order a part to get his heat back on. What HVAC company doesn't have furnace parts in stock for the winter? A shltty one.

Good job.

The best thing about tradesmen like you is that you give guys like me side job work to fix the mess you made.

To make it worse for you, people can use your location to figure out what company you work for. Good job bro.
 
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Hvacpimp said:
I understand that the situation might have been annoying but swearing will get a person nowhere in these situations right or wrong. Morgan may have misunderstood just like half of this thread what you were talking about or asking him. Cooler heads will prevail. For instance just the other day I was at a no heat service call. The customer was swearing and blaming the company acting crazy, there was no getting through to this guy. As icing on the cake, I then told him that we would have to order the part and it will take two days to be delivered, so he had no heat waiting for two days.... the joke was on him as I had the part in my truck the whole time. If he was nice or acted somewhat normal I would have fixed it on the spot lol. That night my house was sitting at 74 degrees, I wonder what his was!
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Truly sad on your part.....this shows how small and petty you are.
 
Why do I even bother on this site and this is the very reason why I can’t elaborate my story. Point proven. If people are threatening me on here that’s fine and I do understand that some people have a whole lot of time on their hands to go that extra mile to find everything out on the Internet. It’s easy for some to sit back on their recliners on their couch after like 8 rye and gingers and type crap out. Lol, I get it. You guys have a good day lmao.
 
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