Are you guys still in business?

FyreFighter said:
ESH.

In my family business, rule #1 for reception is "unless you're dealing with a client, stop what you are doing to answer the phone". Every VM is responded to ASAP and the box is cleared at the end of every day.

WM answers their phone, this likely doesn't happen. OP starts a thread more like, "hey, just want to check in, haven't gotten a shipping notice yet" and this doesn't happen.

Regardless, you don't publicly state a customer's card was declined. Charges are declined for lots of reasons, not just NSF.
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Stating the card was declined is fine as they never stated the reason why.
 
I don't see anything wrong with what the company said in their response. The OP made some claims to one side of the story, and the company refuted them with their own side. Is it embarrassing for the OP? Yes. Should it be? I think so. All we know is that the credit card was declined, not why. Could be a typo when it was put in. All the responses saying the company is being unprofessional, and that they are in the wrong, that's pretty boomer mentality. Company's don't have to roll over and take it from an irate (and possible wrong) customer.
 
Op made a public thread and got a public response. They did this without saying his name. People who blame the store for responding are probably extremely entitled customers to deal with.
If OP wanted to not end up in the burn unit he could have just said "hey WM please call me about this order" but we all know that wasn’t the real purpose of this thread.
 
sharpsway said:
I don't see anything wrong with what the company said in their response. The OP made some claims to one side of the story, and the company refuted them with their own side. Is it embarrassing for the OP? Yes. Should it be? I think so. All we know is that the credit card was declined, not why. Could be a typo when it was put in. All the responses saying the company is being unprofessional, and that they are in the wrong, that's pretty boomer mentality. Company's don't have to roll over and take it from an irate (and possible wrong) customer.
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Do you even know what a boomer is? It's someone who was born between 1946 and 1964. It has no bearing on what they feel is ethical on a gun forum thread. I could take the same stance and say that people chastising the dealer are whiny millennials that want instant gratification. Maybe it's the 'Fudds!'f:P:
 
yomomma said:
You're so full of __it, last time I checked no one has invented a crystal ball yet.
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Exactly! , thanks Yomomma! far from broke and glad some people noticed I have been here for 10 years and flawless rating. Did I post with a bit of frustration ? Maybe? Has anyone done something and wanted to take it back? Probably. Could have I done things differently? Who knows? I would bet a lot of us get frustrated at times.

Thanks to those who had my back btw nice to see there are still good people here.
 
OkayShooter said:
Rating means nothing. As I seen people with 100 feedback been around since 2009 repeatedly screw people over.

Better ways of sorting this out. OP could have simply stated please contact me. Vs threatening to call their CC company.

Honestly, sometimes the customers isnt right. As my wife used to work for a New York online grocery store. The customers used to lie daily.
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Just like your rating means nothing to anyone on here either. You're no different to me, than someone who just signed up yesterday.
 
sharpsway said:
I don't see anything wrong with what the company said in their response. The OP made some claims to one side of the story, and the company refuted them with their own side. Is it embarrassing for the OP? Yes. Should it be? I think so. All we know is that the credit card was declined, not why. Could be a typo when it was put in. All the responses saying the company is being unprofessional, and that they are in the wrong, that's pretty boomer mentality. Company's don't have to roll over and take it from an irate (and possible wrong) customer.
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What he said^^^

Western Metal acted properly and respectfully to a malicious public claim. That's a proper thing to do when someone questions your business reputation publicly without reason.
I still respect a guy with all those positive reviews on EE and wouldn't hesitate to but or sell him a firearm. EMT only, please
 
Considering it is almost impossible to leave a negative review, pretty well everybody has a perfect reputation
 
Chumlee Bumsnag said:
Do you even know what a boomer is? It's someone who was born between 1946 and 1964. It has no bearing on what they feel is ethical on a gun forum thread. I could take the same stance and say that people chastising the dealer are whiny millennials that want instant gratification. Maybe it's the 'Fudds!'f:P:
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The term 'boomer' has long since transcended a specific era of birth years. It's become a generic term to cover all the 'Karens' of the world, male and female. And for the record, in my years of customer service it was never young folk pitching tantrums, insulting staff or throwing things at the cashiers. I guess I am a millennial, but I am not sure where the 'instant gratification' comes from. We're the generation of Amazon and online shopping. Not much instantaneous about that. To each their own I suppose, have a good one dude.
 
Technology, in particular the rapid evolution of how people communicate and interact, is another generation-shaping consideration. Baby Boomers grew up as television expanded dramatically, changing their lifestyles and connection to the world in fundamental ways. Generation X grew up as the computer revolution was taking hold, and Millennials came of age during the internet explosion, Henry, quick deposit loans from TriceLoans
 
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sharpsway said:
The term 'boomer' has long since transcended a specific era of birth years. It's become a generic term to cover all the 'Karens' of the world, male and female. And for the record, in my years of customer service it was never young folk pitching tantrums, insulting staff or throwing things at the cashiers. I guess I am a millennial, but I am not sure where the 'instant gratification' comes from. We're the generation of Amazon and online shopping. Not much instantaneous about that. To each their own I suppose, have a good one dude.
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The term "Boomer" has not transcended any age group. I can find no reference to Boomer meaning anything but what it is - someone born between '46 and '64. I looked at several dictionary/definition sites, Urban dictionary, and Wikipedia. Though it may now mean someone who acts like a "Karen", it definitely is still tied into the age of the person.
 
Lol this thread is great! Shots were fired both ways, company should always take the high road out of professionalism. My 2cents.. carry on.
 
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