Holosun Canada customer service?
- Thread starter Wakizash
- Start date
You probably have followed this already but I will post it just in case. Please keep us informed.
Warranty - for customers in Canada
The current warranty statement is available at the Holosun.com web site at https://holosun.com/index.php/index/category/items/id/94.html . This information supersedes what may be printed in your manual.
While Holosun Technologies Inc. is responsible for all warranty claims, Holosun.ca will facilitate warranty claims for Canadian customers purchased through our network of dealers.
Please contact Holoson Technologies Inc. customer support at 1-909-594-2888 or via email at warranty@holosun.com.
Holosun Technologies Inc. will provide initial troubleshooting and if it is determined that your issue requires a warranty claim, they will refer your claim to Holosun.ca for processing. Holosun.ca will provide you with an RMA and if elligible, a prepaid return shipping label.
If you are unable to reach Holosun Technologies Inc, AND you are in Canada, you can contact us at warranty@holosun.ca
You will send your sight, properly packaged, insured and indicating the RMA number on the box to:
Holosun.ca
P.O. Box 20099, RPO East EndSault Ste. Marie, ON, P6A 6W3 We will either send you a new or refurbished sight from our Canadian inventory. If your model is no longer available, an equivalent or better model will be provided.
Please note that Canadian warranty can only be honoured for sights that were originally imported by Holosun.ca and sold by an authorized dealer.
Warranty - for customers in Canada
The current warranty statement is available at the Holosun.com web site at https://holosun.com/index.php/index/category/items/id/94.html . This information supersedes what may be printed in your manual.
While Holosun Technologies Inc. is responsible for all warranty claims, Holosun.ca will facilitate warranty claims for Canadian customers purchased through our network of dealers.
Please contact Holoson Technologies Inc. customer support at 1-909-594-2888 or via email at warranty@holosun.com.
Holosun Technologies Inc. will provide initial troubleshooting and if it is determined that your issue requires a warranty claim, they will refer your claim to Holosun.ca for processing. Holosun.ca will provide you with an RMA and if elligible, a prepaid return shipping label.
If you are unable to reach Holosun Technologies Inc, AND you are in Canada, you can contact us at warranty@holosun.ca
You will send your sight, properly packaged, insured and indicating the RMA number on the box to:
Holosun.ca
P.O. Box 20099, RPO East EndSault Ste. Marie, ON, P6A 6W3 We will either send you a new or refurbished sight from our Canadian inventory. If your model is no longer available, an equivalent or better model will be provided.
Please note that Canadian warranty can only be honoured for sights that were originally imported by Holosun.ca and sold by an authorized dealer.
manbearpig
CGN Ultra frequent flyer
- Location
- Somewhere in the Third World
How can that be legal?
It could be if the manual references the website for any further changes or updates. I have seen products with this stipulation before - please see (link) for the latest updates to this policy, etc. etc. Of course, would to presume that any updates are not substantive enough. Could you imagine if a printed warranty said "lifetime warranty" and the manufacturer changed it online to "30 days warranty"? I would think there would be legal recourse in a situation like that.
I suspect what is online probably has greater detail and encompasses any nuances in the policy, after perhaps seeing recurring customer calls that causes them to clarify or expand particular points.
So hoping to get some help here 
I reached to the Canadian warranty provider warranty@holosun.ca and got a email back from James cook at jcook@holosun.ca pretty quickly about filing out a RMA form after which I should have a Canada post mailing label within 2 days, great sounds easy. I fill it out, reply all to the email and nothing happens after a week. So I reply all to see if they got my RMA form, and a week go by, nothing, and I sent another email saying hey it’s been two weeks what’s up and wait another week still nothing, so now it’s been 3 weeks since I sent in my RMA form and both email accounts have not responded to me. I called the 1909# above and they told me they only deal with US warranty claims. am I screwed ?
I should also note that I called the Canadian warranty phone number on holosun.ca and left a voicemail too.
I reached to the Canadian warranty provider warranty@holosun.ca and got a email back from James cook at jcook@holosun.ca pretty quickly about filing out a RMA form after which I should have a Canada post mailing label within 2 days, great sounds easy. I fill it out, reply all to the email and nothing happens after a week. So I reply all to see if they got my RMA form, and a week go by, nothing, and I sent another email saying hey it’s been two weeks what’s up and wait another week still nothing, so now it’s been 3 weeks since I sent in my RMA form and both email accounts have not responded to me. I called the 1909# above and they told me they only deal with US warranty claims.
am I screwed ?I should also note that I called the Canadian warranty phone number on holosun.ca and left a voicemail too.
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