That's a very fair point, and point taken.
That said I do hope they honour the refund offer. I wonder if it was someone else who told the poster originally to go to Gravel for warranty. Let's say the poster shows up with the firearm and the guy who told him that was working there...and he says "we never told you that - you need to send it in for warranty" - that's why I indicated to get the name of whoever told the poster that they will refund - if it's the same guy as the original guy, great...if not, just want to make sure they are on the same page.
To be fair, most retailers typically have a final sale, no refund policy on firearms and ammo. I don't remember about exchange but definitely I don't remember anyone getting their money back. But it may be a store by store policy. And it is up to the store's management to make exceptions if warranted. I remember one time buying a military surplus rifle...as we know they are typically sold as-is, but in my case there was a problem with it right off the bat. The store said while they typically sell surplus as-is, in my case as I am a regular customer they would take it back and have their gunsmith try to troubleshoot it and if it was really a defect that was not fixable I'd get my money back. That was very decent of them to offer...after I filled out the form, I decided it wouldn't hurt things for me to try to take apart the trigger assembly to see if I can figure out what was wrong. With some youtube videos and such I managed to figure it out and I called the store and said thanks for the offer, but I won't need to send it in. But I never forgot that offer, which dare I say is uncommon. And I would certainly have no hesitation to shop there going forward.
