I'm disappointed, to say the least. When I first got my rifle the muzzle had poked a hole through the box and the packing was atrocious. Luckily under first inspection, it didn't look like my rifle was damaged but little did I know at that time. I first discovered that one of my magazines wasn't working properly due to it being bent and the follower could not go all the way to the top. I contacted TI to return the magazine and quickly got an RMA number and a shipping label that same day.
Two days later I noticed that the picatinny rail on my rifle was not straight, I emailed the same person as last time and told them that my picatinny rail was not straight and sent pictures. They said they would forward the pictures of the clearly bent rail to management and it took 3 days to tell me that they had to go to the warehouse to make sure that a bent picatinny rail wasn't normal. Only 5 days after the original email about the bent picatinny rail I got an email back with an RMA number and shipping label. I got the rifle shipped back to them the same day and waited. When they got the rifle they said "We have received the return, there is some slight misalignment of handguards/stock but once you remove the rifle is straight as an arrow, but the warehouse will have another replacement rifle shipped to you shortly" Which clearly isn't true based on the pictures. 5 Days later when I got the replacement I checked to see if they sent me another rifle with a bent rail. I was thinking no way they could send me another rifle with a bent rail, they would have checked it before they sent me a replacement to make sure it wasn't bent. Surely I couldn't have another one with the exact same issue. Well... they sent me another rifle with a bent picatinny rail that was only slightly better than the previous one. I've emailed them about it again but this level of incompetence in checking these rifles for quality is insane. How in the world do they not double check the rifle that they are sending me to see if it has the same issue as the last.
https://imgur.com/a/aASnsil