Ruger Gunsite fail UPDATE pg 3

[jparent]

Open a warranty claim on Ruger's website. They will deem the correct course of action and if necessary have the Canadian warranty center (currently Gravel) ship parts or they will provide an RMA with instructions.

While Ruger does not have a published warranty, I have never known them not take care of a customer (real cases, not internet lore).

 

[Butcherbill]

The gap is needed. it prevents cracks at the tang. Most rifles nowadays have the gaps at the tang.

It's possible the crack was due to the action screw (recoil lug) not tight enough. Ruger's torque specs specifies the screw is to be torqued at 95 pounds. I never achieved that. I torque my Rugers to about 60 pounds. If your action screw was tight enough, then the crack was due to poor bedding of the action to the stock, at the recoil lug, allowing movement of the action into the wood at the tang, when fired.

^^^This, there’s usually some clearance between the tang and the stock or cracking like this can happen.

I managed to get mine torqued up to factory spec but I had to use an actual in/lb torque wrench as the Wheeler torque screwdriver doesn’t go that high lol.

 

[B]

FWIW Ruger and Snapshots were great to deal with. I had need 3 times I think? throughout the years. Each time was quick and painless. Hopefully Gravel provides a similar level of customer service.

 

[hoytcanon]

Snapshots is no longer the Ruger warranty center, it is now Gravel Agency. Let me save you some time, you CANNOT file a claim on the Ruger website, all out of country claims are referred to their warranty center. Also, Gravel Agency will NOT send you a new stock, they will tell you that you MUST send the rifle to them for proper fitting. Send an email to Gravel and include a description of the damage, the serial number of the rifle and a picture of the damage. Ruger is pretty good for making things right, but your rifle will be gone for a bit for the return trip... also parts are very slow coming in... I have been waiting since June for some Ruger parts through Gravel. Snapshots were easier and quicker to deal with.

 

[Sun_and_Steel_77]

I always thought a gap at the tang was not good, seems I was mistaken. Thanks for the info fellas…never too old to learn something new!

 

[Can-down]

Glue the pieces, inlet it a bit more, bed it, refinish the stock.

That's what I would do, it's easy to do a messy job but for anyone that has repaired furniture in the past using creative clamping with surgical tube or just plain stretchy electrical tape, some decent wood glue and some moistened rags to clean up the squeeze out before wrapping the electrical tape around the area to "clamp it".... it can be repaired to a point where it's difficult to find if you don't know where to look.

Key is cleaning up the excess glue and making sure the piece is well positioned before wrapping it during and after. Sometimes it helps to just clamp it with your fingers for a couple minutes to allow the initial tack set up of the glue to keep hold it before cleaning off the sqeeze out and gently wrapping and pulling it tight with the surgical tube or electrical tape.

 

[Can-down]

Snapshots were easier and quicker to deal with.

That's not good news.

I found Snapshots were either great or terrible.... people that experienced great well they were happy, people that experienced terrible....not so much.

Sad to hear that it's gotten worse, but I suppose it's possible you got lucky with Snapshots and unlucky with Gravel.

Good luck OP and let us know how it goes!

 

[hoytcanon]

That's not good news.

I found Snapshots were either great or terrible.... people that experienced great well they were happy, people that experienced terrible....not so much.

Sad to hear that it's gotten worse, but I suppose it's possible you got lucky with Snapshots and unlucky with Gravel.

Good luck OP and let us know how it goes!

Nope... I have dozens of transactions with both... I dealt with Gravel way before Snapshots took over Ruger warranty in Canada. Most of the Snapshots issues were "linguistic" in nature, most of the Gravel issues are a lack of "giving a sh*t." Snapshots would for example order in a stock or other menial part and ship it to you, Gravel will demand that you send them the entire rifle for them to replace the stock or part. When you did send a firearm to Snapshots, they would have you ship AFTER they received the replacement part and woukd have it back in the mail usually in less than a week, Gravel will hold onto your gun for months. The longest I ever waited for parts ordered through Snapshots was four weeks, I have waited 12 months for Gravel to get the part, even when I confirmed with Ruger directly that the part was available to be shipped... I currently have two orders being processed since June, and Ruger has had the parts in stock the whole time.

 

[Can-down]

Nope... I have dozens of transactions with both... I dealt with Gravel way before Snapshots took over Ruger warranty in Canada. Most of the Snapshots issues were "linguistic" in nature, most of the Gravel issues are a lack of "giving a sh*t." Snapshots would for example order in a stock or other menial part and ship it to you, Gravel will demand that you send them the entire rifle for them to replace the stock or part. When you did send a firearm to Snapshots, they would have you ship AFTER they received the replacement part and woukd have it back in the mail usually in less than a week, Gravel will hold onto your gun for months. The longest I ever waited for parts ordered through Snapshots was four weeks, I have waited 12 months for Gravel to get the part, even when I confirmed with Ruger directly that the part was available to be shipped... I currently have two orders being processed since June, and Ruger has had the parts in stock the whole time.

Not to argue with you too much... but yes. Unless your nope is in regard to Gravel being 100% bad and not just some bad luck?

People that have had brutal experience (not you apparently) with Snapshot are generally not impressed. It's easy to understand with a little bit of imagination, even if it's never happened to you.


My experience with snapshot was maybe a half dozen times, 2 were good, 1 ok and the rest was bad communication and wasted time followed by long waits....repeating the same information several times and getting replies over 3 emails with fragments of answered questions that could have been included in the first reply. Plus long waits for them to get enough of an order to make it worth while to send a request to Ruger.

I don't get why it sucks for us in Canada, I miss the days of easily sending things across the border.. we are so close geographically to good service and with the internet we now get to hear about how the yanks are generally treated which does not help.

Free trade my a s s.....

 

[riversrest]

I was actually able to push the chip back into the place where it was, and it closes the gap to where it originally was, Originally looked fine, Obviously it still wasn't done correctly, there must be forward and rearward play during recoil. lockup felt tight otherwise, I never had it out of the stock so I never torqued it to whatever spec is recommended.

I sent and Email to gravel, They are not back in the office until Jan 4th, I'll be eager to see what they say! thanks for all the input guys.

The stock may have shrunk a bit over time, causing the action screws to get slightly loose, perhaps?

I have no insight knowledge about the Ruger bedding system for this model but I check the action screw torque on my wood stocked rifles once in a while, especially if they are not "pillar bedded".

Nevertheless, that inletting job around and forward of the tang is really poor, more relief required IMO.

Now, if the bedding is OK on the rifle, the stock itself would be an easy fix. In the past I've used a good fast setting "wicking glue" like 2P-10 (thin), enhance inletting and touck up the finish...

 

[Craig0ry]

Update:

Ruger got back to Gravel Agency, Apparently they deem the rifle to old to qualify for warranty repair, even thought the 450BM in walnut wasn't introduced until 2017. But will offer a new stock at a 35% discount bringing it down to $200, Gravel will bed and mount the stock at no extra charge. I think if this is the route I am going to take and I will be purchasing the new stock I should be able to keep the old one.

 

[JIMMY 808]

That’s mighty white of them.

Hard for a company to warranty a natural product IMO.

 

[Sun_and_Steel_77]

Get your warranty stock mounted and proceed straight to the EE with your old repaired one with full disclosure. My bet is you could get 150$ for it.

I was into GSRs for many years and just recently left the platform, if I had seen a walnut stock for sale in the past I would have snagged it lickety split.

 

[SuperCub]

Update:

Ruger got back to Gravel Agency, Apparently they deem the rifle to old to qualify for warranty repair, even thought the 450BM in walnut wasn't introduced until 2017. But will offer a new stock at a 35% discount bringing it down to $200, Gravel will bed and mount the stock at no extra charge. I think if this is the route I am going to take and I will be purchasing the new stock I should be able to keep the old one.

Proper fitting, glass bedding and action screw torque will prevent that split in the future.

 

[Craig0ry]

Well sent the rifle away Mar 5, it's now done and fitted with a new stock and should be shipping back to me, overall not a terrible turn around time, total bill was $200, excited go have it coming back.

 

[hoytcanon]

Well sent the rifle away Mar 5, it's now done and fitted with a new stock and should be shipping back to me, overall not a terrible turn around time, total bill was $200, excited go have it coming back.

Good to hear... the GSR has a lot to offer for a number of applications. Take care and good shooting.

 

[FLHTCUI]

Well sent the rifle away Mar 5, it's now done and fitted with a new stock and should be shipping back to me, overall not a terrible turn around time, total bill was $200, excited go have it coming back.

Sounds like a pretty good outcome considering you are not the original owner .
Look forward to future range/hunting reports of this firearm and success in the field.
I find it refreshing that one can experience some misfortune and keep an open positive mind.
I had several correspondences (3) with Snap Shots regarding re-stocking a Ruger No1, I didnt take them up on this as after shooting the .338 Win Mag I felt concussion protocols not worth the effort.
Thanks for the report CraigOry.
Rob

 

[Craig0ry]

Forgot to post the picture, New stock on the rifle, Old one beside it, New stock is much darker and I like that, Old one had some nicer grain for sure.

 

[Claven2]

Weird that the swapped the reinforcing bolts. Old stock was much nicer. I’d be repairing it and reinstalling if it were mine. New stock almost looks plastic, like they put spray in stain/warning to cover lower grade sapwood.

I’m sorry this whole thing happened to you. Really sucks.

 

[Meroh]

I always thought a gap at the tang was not good, seems I was mistaken. Thanks for the info fellas…never too old to learn something new!

This is a lesson that should have been learned by everyone, because it goes way back, yet no one does it seems, most, like you, think a tight fit is a "good fit". I have seen this in virtually every HVA Mauser sporter and more recently on a CZ 455 (previous owner bumped the butt stock on the floor. Action screws fit in big holes so it is free to move. (I put it in an MDT Chassis.