Encountered bad business practice from sponsored business here what to do?

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calvin_yung04

calvin_yung04

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Encountered bad business practice from sponsored business in this forum what to do?
I had ordered an item from this store online and after a few days they'd told me the item actually is not in stock. I had requested for a refund and they want a 5% restocking fees for the item that's not even in stock. Which means I purchased nothing but has to pay 5%.
I don't want to struggle with them so I'd Agreed.
But so far there's no sign for my refund.

And than I try to search Google map for their review and found out that this business had a habbit not to return money to their customers. They will block their social media, not picking up their calls, not replying emails...Etc.

Just wonder if I can complaint in this forum about their sponsored business or write about my experience so user can beware?
 
I did use my credit card but I had also paid through sezzle so I can pay by installment. I had contacted Sezzle they said if the merchant did not start the refund process they will still charge me on schedule.
 
Light Infantry said:
Out them.
Click to expand...

I’ve never really understood how most people on CGN are apprehensive about giving bad reviews and openly talking about businesses being shady as though it’ll somehow come back at them.

The business screwed around and did something wrong? Let the community know so people can be more aware of potential issues and let them choose if they still wish to do business with such places.
 
canadian hunter312 said:
I’ve never really understood how most people on CGN are apprehensive about giving bad reviews and openly talking about businesses being shady as though it’ll somehow come back at them.

The business screwed around and did something wrong? Let the community know so people can be more aware of potential issues and let them choose if they still wish to do business with such places.
Click to expand...

Victory Ridge Sports it is...​

 
Don't doubt for a moment, that Sezzle will have a chargeback to the vendor on it. Those companies don't miss doing things like that to the vendors, but, the vendor shud have brains enough to tell his employees to tell you that.
 
I'd already expected that Sezzle will continue to charge me for the whole thing because the review from Google map said they still hasn't get their money back.
Sezzle said later on they can help me open a dispute but as long as the merchant never start the refund process, the schedule payments must go on.
 
calvin_yung04 said:
I'd already expected that Sezzle will continue to charge me for the whole thing because the review from Google map said they still hasn't get their money back.
Sezzle said later on they can help me open a dispute but as long as the merchant never start the refund process, the schedule payments must go on.
Click to expand...

I would not bother with sezzle, dispute every charge by sezzle to your cc company.
 
Here's my interpretation:

If you truly ordered an in stock item, with no mention of backorder, then you are being treated unfairly. As for the credit card refund, those take time so I'd give them the benefit of the doubt (unless lots of time has already passed).

If you THOUGHT the item was in stock, but was actually on backorder, then the restocking fee is justified.
 
calvin_yung04 said:
Encountered bad business practice from sponsored business in this forum what to do?
I had ordered an item from this store online and after a few days they'd told me the item actually is not in stock. I had requested for a refund and they want a 5% restocking fees for the item that's not even in stock. Which means I purchased nothing but has to pay 5%.
I don't want to struggle with them so I'd Agreed.
But so far there's no sign for my refund.

And than I try to search Google map for their review and found out that this business had a habbit not to return money to their customers. They will block their social media, not picking up their calls, not replying emails...Etc.

Just wonder if I can complaint in this forum about their sponsored business or write about my experience so user can beware?
Click to expand...
Hi Calvin,

I am sorry you felt so aggrieved you needed to come on here and complain over $7.34

As we explained to you on the phone, the part you asked for on the phone was not the part you ended up ordering online. When we identified the mistake, we offered you an alternative muzzle brake, the Rock Solid vs the Defiant brake which is only 5mm longer for no extra charge.

When you declined the substitution our staff member informed you of the 5% Credit Card fee which is not refundable normally as this is charged to us by the credit card company and comes out of our pocket for your mistake.

Please note, this is NOT a restocking fee. Restocking fees explained clearly in our terms of service are 15% and we were never going to charge you that at all.

As a show of good faith, we are going to waive the 5% Credit Card fee as well. We are notifying Sezzle immediately so that you don't get charged the next installment.
 
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