Encountered bad business practice from sponsored business here what to do?

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VictoryRidgeCS said:
Hi Calvin,

I am sorry you felt so aggrieved you needed to come on here and complain over $7.34

As we explained to you on the phone, the part you asked for on the phone was not the part you ended up ordering online. When we identified the mistake, we offered you an alternative muzzle brake, the Rock Solid vs the Defiant brake which is only 5mm longer for no extra charge.

When you declined the substitution our staff member informed you of the 5% Credit Card fee which is not refundable normally as this is charged to us by the credit card company and comes out of our pocket for your mistake.

Please note, this is NOT a restocking fee. Restocking fees explained clearly in our terms of service are 15% and we were never going to charge you that at all.

As a show of good faith, we are going to waive the 5% Credit Card fee as well. We are notifying Sezzle immediately so that you don't get charged the next installment.
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How were they able to order and pay for something that wasn't in stock? The rock solid and defiant brakes that are marked out of stock won't let me add to cart
 
VictoryRidgeCS said:
Hi Calvin,

I am sorry you felt so aggrieved you needed to come on here and complain over $7.34

As we explained to you on the phone, the part you asked for on the phone was not the part you ended up ordering online. When we identified the mistake, we offered you an alternative muzzle brake, the Rock Solid vs the Defiant brake which is only 5mm longer for no extra charge.

When you declined the substitution our staff member informed you of the 5% Credit Card fee which is not refundable normally as this is charged to us by the credit card company and comes out of our pocket for your mistake.

Please note, this is NOT a restocking fee. Restocking fees explained clearly in our terms of service are 15% and we were never going to charge you that at all.

As a show of good faith, we are going to waive the 5% Credit Card fee as well. We are notifying Sezzle immediately so that you don't get charged the next installment.
Click to expand...
well said, being offered a better product and declining is on him
 
VictoryRidgeCS said:
Hi Calvin,

I am sorry you felt so aggrieved you needed to come on here and complain over $7.34

As we explained to you on the phone, the part you asked for on the phone was not the part you ended up ordering online. When we identified the mistake, we offered you an alternative muzzle brake, the Rock Solid vs the Defiant brake which is only 5mm longer for no extra charge.

When you declined the substitution our staff member informed you of the 5% Credit Card fee which is not refundable normally as this is charged to us by the credit card company and comes out of our pocket for your mistake.

Please note, this is NOT a restocking fee. Restocking fees explained clearly in our terms of service are 15% and we were never going to charge you that at all.

As a show of good faith, we are going to waive the 5% Credit Card fee as well. We are notifying Sezzle immediately so that you don't get charged the next installment.
Click to expand...

5 % non refundable credit card fee. :ROFLMAO:

What business are you running?

Does it really matter what he ordered when it showed available in your online store?

He is not complaining about the 5% btw, he is complaining that the refund hasn't been processed.
 
VictoryRidgeCS said:
It was a mistake between the two types of brake. Both are out of stock now.
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Sounds like the brake the customer wanted was listed as in stock online, ordered, but actually not available. Shouldn't be on the customer for that mistake.

The alternative brake, in most cases yes is probably a reasonable substitute. But if that's not what they want, its not what they want.
 
scianna54 said:
5 % non refundable credit card fee. :ROFLMAO:

What business are you running?

Does it really matter what he ordered when it showed available in your online store?

He is not complaining about the 5% btw, he is complaining that the refund hasn't been processed.
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Sorry no. We are processing the refund less than 24 hours from his request. His complaint is totally about the 5% Credit Card fee which is in our Terms of Service here.
 
VictoryRidgeCS said:
Sorry no. We are processing the refund less than 24 hours from his request. His complaint is totally about the 5% Credit Card fee which is in our Terms of Service here.
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He did not return anything. You just did not have it in stock. And your online store showed it as in stock.

Maybe stick to your terms.

At least you did not charge him a restocking fee. :ROFLMAO:
 
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20YearsOfTannerite said:
Here's my interpretation:

If you truly ordered an in stock item, with no mention of backorder, then you are being treated unfairly. As for the credit card refund, those take time so I'd give them the benefit of the doubt (unless lots of time has already passed).

If you THOUGHT the item was in stock, but was actually on backorder, then the restocking fee is justified.
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Yes. The item I want indicated in stock online so I just click on it and ordered. No backorder had mentioned.
They still indicated it is in stock as of now.
ScreenHunter 1825.jpg
 
VictoryRidgeCS said:
Hi Calvin,

I am sorry you felt so aggrieved you needed to come on here and complain over $7.34

As we explained to you on the phone, the part you asked for on the phone was not the part you ended up ordering online. When we identified the mistake, we offered you an alternative muzzle brake, the Rock Solid vs the Defiant brake which is only 5mm longer for no extra charge.

When you declined the substitution our staff member informed you of the 5% Credit Card fee which is not refundable normally as this is charged to us by the credit card company and comes out of our pocket for your mistake.

Please note, this is NOT a restocking fee. Restocking fees explained clearly in our terms of service are 15% and we were never going to charge you that at all.

As a show of good faith, we are going to waive the 5% Credit Card fee as well. We are notifying Sezzle immediately so that you don't get charged the next installment.
Click to expand...
As per our phone conversation, you did mentioned it is a restocking fees that's why I was so surprised but I still agreed isn't it.
All I want is a full refund and hope that you can start the refund process with Sezzle otherwise they will charge me the whole thing, that's all.
 
And I'm not complaint about the 5%, I'm complaint about you did not process the refund. If you'd already process the refund, I'm ok with that even though you charge me the 5% because I had agreed you can charge me for that. I just don't want the schedule payment continue so need you to start the refund process. Many thanks and much appreciated about the fellow gunnuz that understand me..
 
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calvin_yung04 said:
As per our phone conversation, you did mentioned it is a restocking fees that's why I was so surprised but I still agreed isn't it.
All I want is a full refund and hope that you can start the refund process with Sezzle otherwise they will charge me the whole thing, that's all.
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Hi Calvin,

It hasn't even been 24 hours. We agreed yesterday evening that you would be refunded, and at that time informed you of the 5%. Going online to complain about not getting refunded at all is grossly different than complaining over the credit card processing fee.

You will receive your refund as already agreed upon in a timely manner, and as I said before as a show of good faith we will refund the 5% processing fee as well.

Making it seem like we were refusing to refund you at all is disingenuous.
 
canadian hunter312 said:
I’ve never really understood how most people on CGN are apprehensive about giving bad reviews and openly talking about businesses being shady as though it’ll somehow come back at them.

The business screwed around and did something wrong? Let the community know so people can be more aware of potential issues and let them choose if they still wish to do business with such places.
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yup absolutely that seems to be how it is in general know one wants to stand up for there rights
send me there name i will have know trouble calling them out
 
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