How good is Bushnell Canada customer care?

chemo

chemo

CGN Ultra frequent flyer
Rating - 100%
157   0   0
Very good

They live up their warranty and even more
Last month I got an used scope from the EE the turret caps were pretty busted up all around so I decided to check with Bushnell's website for replacement part, turret caps list for 7.00$ each + S&H

Asked by e-mail what caps I needed since my model is discontinued...
They asked for my adress and shipped them at no charge


I know it's a small gift, but for me, in this kind of society, this is an outstandingly good customer care
 
Cummins4x4 said:
Good to hear, hopefully you never have to actually send something in to be repaired, you may find their service less than stellar in that case.
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I sent them a screwed up Elite 3200 to look at. 4 months later I recieved a new scope. 4 months is way too long to wait as far as I am concerned.
 
I have heard many complaints about Bushnell customer service on this forum.

My personal experience, on the contrary, is that they are pretty good.

With the six Bushnell products that I have I only needed service on one scope. I took it back for cleaning after almost 30 years of use. They did it for me over the counter and served me a coffee. 10 minutes later it was all cleaned. I couldn’t be happier. :D :D :D
 
I purchased a Tasco (Bushnell) .22 scope. About 3 months later at just plinking away at the range the glass just fell off. Since they are local I went in less then 15min later, I had another one in my hands. Got to say not bad. :)
 
Returned 2 old Tasco's and a Bushnell shot gun scope.Went to the repair facility in Mississauga,walked out with 3 new scopes.Took 10 minutes.
Have went there before and received great service.
 
They could have said, operator abuse and not sent you anything but your screwed up Elite 3200
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That's exactly what they did to me :mad: I sent an older model ScopeChief BDC scope back for repair. Their reponse was sending me a letter accusing me of abuse :eek:, told me that this model was discontinued and non-repairable (crosshair came apart) then offered to sell me a new scope at $20 below WSS's listed price :mad: I'll never deal with nor recommend their products to anybody and will take every opportunity to inform unsuspecting consumers of their underhanded warrenty practices
 
I have always have GREAT service from them. The last time I needed service was a few years back. I sent them a 12yr old Trophy, then sent me back a new Elite 3000. I had the new one in less than a week.

They also replaced old bino's I had, and just 2 yrs ago they replaced a well over 10yr old. spotting scope I sent in for my buddy.
 
I have no complaints, I had an old top of the line Tasco that needed repair and they sent me a new Tasco Titan instead. I have to say the Titan was one GOOD scope.
 
Slow service

Gatehouse said:
Bushnell Warranty service is really slooooooow. Like months. Leupold is like days....
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gate

the reason service can be slow from Bushnell is the volume of product. If Leupold had lines of scopes in all the price points from $49.00 to $249.00 their service would be equally as slow. FS
 
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