Wow....$99 pistol....Norinco M213

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I have been waiting 6 weeks plus. Are these items in stock or not? a little honesty would go a long way. This has nothing to do with transfer times at all. I just had a private restricted sale completed from NS - Ontario in 9 days. If the gun will take 3 months to ship, put it on the website and let people know, that it there shipping standard is 3 months.

Far as I can tell, others here received their pistols much quicker than that. I don't believe that my case is the 'norm' either - first transfer, in toronto etc.. I can understand why it might take some time, but it's the lack of communications that bothers me. Anyhow, I don't want to make it sound like I'm bashing CanAm... I know people have had good luck with them & for $99 it sounds like it's a great deal. When I had questions ordering it & for the first two queries (at 1-1/2 & 2 months), they were prompt replying. Now, silence... But dam*, I'd like to know where I stand now...
 
Far as I can tell, others here received their pistols much quicker than that. I don't believe that my case is the 'norm' either - first transfer, in toronto etc.. I can understand why it might take some time, but it's the lack of communications that bothers me. Anyhow, I don't want to make it sound like I'm bashing CanAm... I know people have had good luck with them & for $99 it sounds like it's a great deal. When I had questions ordering it & for the first two queries (at 1-1/2 & 2 months), they were prompt replying. Now, silence... But dam*, I'd like to know where I stand now...

Don't e-mail, give them a quick call. I have talked to Mark and Chris several times (regarding my other orders as well) and they were always willing to help.
 
ordered Dec 26. Visa processed Feb 3. order didnt change to processed untill Feb 13 after I inquired whats up. Transfer has been approved recieved ltatt with cert # last week and I am still waiting and wondering but not complaining to loud yet.
 
I agree with those who say the CFO has nothing to do with this. I have never, and I mean ever, waited longer than one (1) week to get an answer from them for ANY of my restricted purchases, ever! And that includes personal buys as well as Internet buys.

It is pretty clear to me that what's happening here is that they never foresaw this deal being so popular. They lacked the right organization, procedures and resources to deal with it.

Now, this is not to put full the blame on them, after all, who would have foreseen with 100% accuracy, that so many people would be buying this gun, good price notwithstanding? I mean, look at all Norinco threads here; there must be tons of people who would never even let themselves be seen in the same room where there’s a Norinco firearm present. However, I believe CanAm should have dealt with the problem a little more openly.

I have worked customer service for over 10 years, and I can tell you from experience that one of the main points which were hammered into me from the beginning, is that you must always maintain the good communication with your customers, and I mean always, even if you have to BS them from time to time. As others have already said here, if they at least knew where they stand, they would not mind the wait at all.

Being honest with the customers, explaining to them that they had no idea this deal would be so popular, and clearly stating that if you order one of these guns you can expect delivery only within two to three months, would have gone a long way towards calming the fervors that this whole thing seems to have aroused. And on top of that, it would have given them the time needed to fulfill other more lucrative orders that they still have to process, while at the same time instilling onto their customers the notion that CanAm is “THE” place to go for good deals on guns.

I’ve had customers tell me that they could easily buy the same products they were buying from us a little cheaper somewhere else, but the experience of dealing with us was so much more pleasant, that they didn’t mind the small difference in price. And the most important part of that pleasantness, was always getting their questions answered and always knowing where their orders where and when they were going to get them.

As it stands right now, though, most people are just thinking: Oh yes, they have good deals, but service is non existent, as is communication, and I can only feel aggravated if I ever place an order with them, irregardless of how good the price might be. So I will just pay a little more for my guns, but get a better service and deal with people that’ll communicate openly with me. I’ll be out of a few more bucks, but the whole experience will be so much more satisfying that I really won’t mind the extra money.

Now, I have spoken with Mark on the phone, and he seems like a very nice guy. CanAm seems like an honest business, which really puts forward very good deals. So I hope they will learn from this experience and come out of this stronger than ever. Believe me, it can be done.

Me, I’m a little disappointed with this order, I’ve been processed for two weeks now and there’s no way anybody is going to tell me that the CFO has still not given their answer, because experience tells me otherwise. That been said, I’m not ready to give up on CanAm; there's still a couple of other guns I’d like to order from them. However, I’ll wait until this whole ordeal is over and order from somebody else in the meantime. Still, I wish them good luck and hope that this experience doesn’t put them down, but rather allows them to learn and grow. Let’s face it; we would all like for these good deals to continue to be available to us, don’t we? Plus, not all other dealers have nice people like CanAm to deal with! ;)
 
Sheesh it's 2 people running the place and one them is overseas right now trying to resolve another issue.

Gun Lover said it well. - It's not about the wait, but the communication. Email them & get them to cough up that info. Impossible to find out when they don't respond. If they had mentioned something like that, it wouldn't be an issue. But silence isn't so golden in a case like this...
 
Sheesh it's 2 people running the place and one them is overseas right now trying to resolve another issue.

Colin, it is not my intension to put them down, and I thought I’d made that clear in my post. I was just merely expressing my opinion about the whole thing.

By the way, one of my best friends is a technical rep for a machine manufacturer down in FL and spends most of the time, every week, away from home visiting customers all around the world. And let me tell you, every single time I open my pc, I can see that he is connected to the Internet and reachable if needed. And that is even if he's in Taiwan, the US or any of the weird new European countries he visits so often. Sometimes I try to chat with him and either get a “in a meeting” comment, or he just simply ignores me or disappears, only to get back to me whenever he has the free time to do it. That usually happens just hours later at the most. But usually, if I have something to ask, he’s able to give me a moment and gladly answer my question.

The point is, and I’m basing this comment or your explanation, if you know you’re only two people to do the whole job, it is all the more important to make sure that both of you are able to communicate at all times, and are able to keep on top of things at all times.

Like I said, things happen, and I’m not putting them down for it. I just hope they’ll learn from this and use this experience to improve and grow their business. If they do, we will ALL be winners, both them and us.
 
I received the pistol in the end. I will still purchase from them, but with the knowledge that I have to be VERY patient. Maybe they should hire someone....
 
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I see that two people are running the store. Excellent. The time has come to make it 3 The level of service you are able to provide exceeds the amount of staff you have.
 
Here's an idea: Guys who don't like to wait should cancel their order. this will make CanAm's life easier and will allow them to ship the remaining pistols more quickly to the patient guys :D
 
Here's an idea: Guys who don't like to wait should cancel their order. this will make CanAm's life easier and will allow them to ship the remaining pistols more quickly to the patient guys :D

Since when is waiting three months for an order not being patient? Wow, you get the most lenient internet shopper award...
 
Hmmm... well let's see what their markup could be on these $99 pistols.
Answerng individual emails could very quickly eat up any profit.

I'm wondering if the service may be a bit more prompt on a $1000 item???

Anyways, CanAm posted an update on here not too long ago. A few more of those would go a long way in preventing many "what's my status" emails in their inbox.

Patiently waiting...
M29
 
Since when is waiting three months for an order not being patient? Wow, you get the most lenient internet shopper award...

Indeed, waiting three months does show patience. But as metioned a few pages ago, we waited even longer for the SKS (see Red Rifles section...) - one year, maybe even more - from a variety of shops, so this situation is far from being exceptional.
 
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