mrsmitty
CGN Ultra frequent flyer
- Location
- Sherwood Park, Alberta
I recently purchased a rail for my Tavor and when I was removing the barrel I broke a piece on my Tavor. I sent Chris an email which was replied to very quickly. He told me while he was in Israel he would pick the broken part up for me. So when he got back he quickly asked me for my serial number of my Tavor and my mailing address. A couple days later the part arrived. I never even had to pay anything for it even though it was my fault the part broke. I then had trouble trying to figure out how to remove the broken part and put the new one in. He gave me detailed instructions on how to do it. Fixed it all up and its good as new now. I can't believe how much customer service and satisfaction mean to these guys. I got responses in literally minutes from them. I don't think I have ever dealt with any business this good. Good work Chris and Mark you will get tons more of my business in the future.
PS I want another Tavor and maybe a micro Tavor with 9mm conversion
PS I want another Tavor and maybe a micro Tavor with 9mm conversion