Wholesale Calgary... painful

Some of the guys behind the counter don’t have a clue. Not all But some. I cost a guy at WSS in Calgary a sale once. This guy come in and was looking for a semi-auto varmint gun in 22-250 because he heard it was a good cartridge. The sales guy told him they don’t have any in right now (or ever by my calculations) but he should look at this other rifle. It was a 7.62X39 Ruger mini 14. He then went on to tell the poor guy who is obviously new to guns that it is almost as good as a 22-250 for varmints. He said the 22-250 was around 3600fps and the 7.62 should be close to that because the case is roughly the same size and would work very well for varmints at even longer ranges. This is where I walked over and asked the sales guy where he gets his ballistics info and what not. I gave the customer some more info and he thanked me and left.

Well if it was a Mini 14 like you said... it wouldn't be bad for varmints... since the MINI 14 is a 223! The mini 30 is the 7.62x39... so maybe he wasn't leading him in the wrong direction... and maybe u are the one that needs to learn more about your rifles...
 
Whenever I go to Wholesale in Calgary, it's a coin flip as to whether the service will be good or bad. I just never know.

Sometimes I get GREAT service and knowledgeable staff, and sometimes I get someone that I want to beat with a two-by-four!!
 
if you want to see a hurtin wss, go to grande prairie.

for a little while, I thought I was just good at finding lame stores... but I see it's more like shooting fish in a barrel(refer to mythbusters episode):)

Grande Prairie stored isn't that bad. It is getting better it seems.

Does anyone remember that thread where a guy posted about crummy service at some place? He went in and wasn't really interested in anything. Was asking allot of questions about stuff that he (by his own admission) wasn't really interested in buying.

Spend some time around a gun counter and listen to the conversations that the customer has with a shop employee. The point is that the BS flows both ways. This frustrates me because I can't good service because some guy is BSing the shop guy. Tying him up with BS or stories. Then finally walks away empty handed.

Do this on a Saturday in any gunshop. Anywhere.....................
 
Service at the Kamloops store is terrific. The clerks at the gun counter (except for a young kid there one time I went in) are knowledgeable, pleasant, don't bluff about something they don't know and aren't overly opinionated.
 
Service at the Kamloops store is terrific. The clerks at the gun counter (except for a young kid there one time I went in) are knowledgeable, pleasant, don't bluff about something they don't know and aren't overly opinionated.

:agree: I hit Kamloops WSS about once a month and I must admit they have a pretty decent core staff at the gun-counter. I have seen ALOT worse... Lever Arms comes to mind. :puke:
 
Wss

A friend of mine purchased a Remington 700 Police in .223 by mail from the Calgary store earlier this year from WSS. When it arrived I cleaned it for him and noticed some residue in the barrel and brass on the bolt face. I asked if there was a test target or something with the gun. He said all he got with the gun was the usual pamplets and advertisements. I thought they may have test fired the gun because of the brass on the bolt face.
I was wrong.
When we test fired it at the range, the firing pin hole was too large, the gasses caused the primer to flow back into the hole.
When he was chambering factory loads he nearly had to stand on the bolt handle to close. It was so tight it pealed a large amount of brass off the base of the case.
The guys at WSS werent really that helpful at first, they gave us the info about the repair person or shop in Quebec. We sent it to the repair person and after inspection they authorized a replacement.

My point is, he was sent a rifle from WSS as new, and it wasn't. It had been fired, was had been returned, and was sent out again as new.
You can imagine his dissapointment when he had to return it after only test firing a few rounds.
I lost my trust in WSS after that, because the staff sold a used gun as new and it should have been sent back to the factory.
 
Ah yes, now I remember why I don't venture into the Calgary store anymore. :D

The nice thing about my situation now is I'm fully equipped to last a long time without having to venture anywhere for gun related stuff. Except for a couple pounds of powder and a few boxes of bullets, I'm good for several years now. Any loaded ammo I need I can pick u at Wal-mart or Canadian Tire. (Steel shot, .22 etc) But every now and then I get the urge to drive to Calgary just to wander around a big outdoor shop, and Bass Pro hasn't let me down yet. But the only things I'm buying now would be fishing gear, so I'm laughing. WSS Calgary has seen the last of me. I'll still fed the Lethbridge store on occasion, but I will never give the Calgary store another minute of my time. Inconsidrate pricks on the gun counter, who could care less how long you've been waiting. Camping staff who ignore you to chat and get pissed off when you interupt. About the only thing that was good to me in there was the fishing dept. And that's only because I know what I need, I can grab it myself and I can get on my way. But then I get the gems at the cash counters. Sorry for making you ring me through, I can see how thrilled you are.

WSS Calgary...
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But...But...

If you are looking to join a team of exciting and energetic individuals who are dedicated to providing the best in customer service and outdoor sporting goods then contact Wholesale Sports at any one of our six locations across Alberta, British Columbia, Saskatchewan or Manitoba.

w w w.wholesalesports.com/storefront/careers.ep

:D
 
I just ordered some stuff, the phone was answered quickly, they had everything I wanted and it was shipped within a day...

My mail order experiences with them have been decent, and their site is easy enough to use. They did take more than a month to ship me an in stock firearm I required for a hunting trip in the winter however, something about it continually being missed in the inter-store deliveries to get it to the shipping depot, took a couple phone calls, and the gun missed the trip unfortunately.

In person is like hammering nails with your forehead I've found on the two occasions I visited though unfortunately. I'm not a difficult to please type either... this was a truly rare level of poor service. In fact, it's the first time, ever, that I've complained about a gun shop's service. I didn't complain after the first time, a couple months ago, things happen. The second time was worse, and I just had to say it.
 
x2 for the Bass Pro in Vaughan. Frikken useless. They told me it was "ridiculous" to expect left-handed firearms in stock... Yet most every other dealer, big or small, has at least one or two on the shelf. :rolleyes:

They also gave me an earful for asking for 9mm (before I knew of the handgun/handgun ammo ban). I got quite the stern lecture, thank gawd I didn't ask for JHP! :eek:
 
[
They also gave me an earful for asking for 9mm (handgbefore I knew of the un/handgun ammo ban). I got quite the stern lecture, thank gawd I didn't ask for JHP! :eek:[/QUOTE]

Im Waiting for the answer to this one
 
I actually happen to work at wholesale sports, and have this to say. First off, maybe the employee didn't know exactly what you were talking about. But you can't expect everyone to know everything instantly. Even you had to learn what you know at some point in your life, and this is when that person is learning, so don't be so hard on them, they will learn eventually. I'm sure you would agree that becoming an expert on something such as reloading takes time.

Next point. The majority of the problems is the managment. People have been working there for 5 years and still only make $12 an hour. This year, managment has decided not to give raises. People all over are quitting, and I don't blame them. The reason they have to hire whoever they can get is because they can't keep employees. I work in the guns and archery department, and I can tell you right now its a joke. They won't even tell us what or when we're getting things in, how long it will take to order something, it seems that they're getting rid of more and more of our suppliers that we can custom order from, and we're not even allowed to order our own stock inventory! I've heard of stores having to buy things from their competitors to sell for themselves, because they can never get any stock in. Even for things like glue, or wax, for making arrows, has to be bought at local competitors so the store can make arrows for its customers.

There are many things that need to be changed with the managment at Wholesale Sports, and that is the underlying cause for nearly all problems. As a customer and employee myself, I am not just blowing smoke and making things up. Its ridiculous and incredibly frustrating, and there is nothing worse than having to answer "I don't know" everytime someone asks you a question because the head office refuses to treat its employees as they should be treated and give them the necessary information to do their jobs.

Retail is not skilled labor - hence $12/hour. You can't live in on $12; high turnover. Regardless, WSS entertains millions of seamless transactions annuall. Box store employees have no vested interest in the success or failure of the chain (well, other than every two weeks).

I just stepped out of BASS PRO - Las Vegas. The service and selection ain't much better. Powder / primers shelves empty. .224 bullet selection pathetic to non existant (sound familiar).

Hakx.
 
I actually happen to work at wholesale sports, and have this to say. First off, maybe the employee didn't know exactly what you were talking about. But you can't expect everyone to know everything instantly. Even you had to learn what you know at some point in your life, and this is when that person is learning, so don't be so hard on them, they will learn eventually. I'm sure you would agree that becoming an expert on something such as reloading takes time.

Next point. The majority of the problems is the managment. People have been working there for 5 years and still only make $12 an hour. This year, managment has decided not to give raises. People all over are quitting, and I don't blame them. The reason they have to hire whoever they can get is because they can't keep employees. I work in the guns and archery department, and I can tell you right now its a joke. They won't even tell us what or when we're getting things in, how long it will take to order something, it seems that they're getting rid of more and more of our suppliers that we can custom order from, and we're not even allowed to order our own stock inventory! I've heard of stores having to buy things from their competitors to sell for themselves, because they can never get any stock in. Even for things like glue, or wax, for making arrows, has to be bought at local competitors so the store can make arrows for its customers.

There are many things that need to be changed with the managment at Wholesale Sports, and that is the underlying cause for nearly all problems. As a customer and employee myself, I am not just blowing smoke and making things up. Its ridiculous and incredibly frustrating, and there is nothing worse than having to answer "I don't know" everytime someone asks you a question because the head office refuses to treat its employees as they should be treated and give them the necessary information to do their jobs.

I happened to work at Wholesale once too. And all I can say is this: there where only 4 people working there at that time (and they still do) that were worht over $12 and hour. If you want to make more, then make it your business to be at least semi-knowledgeable about the stuff you are selling. If you have been behind the counter for over a year and can make recommendations like not shooting roundballs in their in-line with a 1-28" twist or a good powder for the .223 would be H335 then don't expect more than the shelf stocker at Superstore. Brad and Russ where fine, but cheap and whatever is going on in that store now makes me hope they go under.
 
I used to work at WSS Calgary.

And let me tell you, customers suck.

Really.

Look at it this way:

Some customer comes in and all he is concerned with is long range precision shooting. If you don't know anything about it, but offer some well meaning suggestions...

There is a post on CGN the next day about what a retard you are. (And thanks for not posting that by the way Colin :))

Some customer comes in and all he is concerned about is shooting handguns. If you are working behind the counter and have spent the last decade shooting four and a half million rounds of shotshells at clays but can't strip a Glock...

There is a post on CGN the next day about what a retard you are.

Some customer comes in and he is a fool who decides to mount his own scope and then ask you why he can't sight it in properly...

There is a post on CGN the next day about what a retard you are.

Now I don't know Ardent personally and have never met him. But, having had words with him here on CGN, I suspect I would be less than enthused having to deal with him face to face. We don't hit it off online and I don't think we would in person.

There are two sides to every story. The reality is, and I know this from having been on both sides of the fence, you get what you give. And if you get poor service, well... consider what your own demeanor was.

Aside from that, the shooting sports is a very large field. Just because the guy behind the counter is not interested in what you are interested in does not mean that he/she doesn't know anything about firearms or shooting. Because I guarantee that for every one story a gun store customer has about the staff, the staff has ten about customers.

And consider this: Most of the people working behind the gun counter don't have that as their primary employment. They do it because they like it. For clowns to condescend to them as "clerks" who "can't do anything but retail for $12 an hour" is offensive. If you take that attitude, I can pretty much assure you that you will not receive the best service.
 
IThere are two sides to every story. The reality is, and I know this from having been on both sides of the fence, you get what you give. And if you get poor service, well... consider what your own demeanor was.

True enough, but when it takes you 20 to 30 minutes before they even aknowledge your presence while they all BS with the guy on the other end, well, maybe they need to give more before they get anything. Especially my time. :wave:
 
I have had good and bad experiences at WSS. Really no better or worse than any other big box store. I agree waiting a long time to be served is frustrating...but as far as expecting everyone behind the counter to be an expert in all disciplines is un-reasonable. I believe the onus is on the customer to do his own reaserch on a particular item ahead of time, and then go in store and have a look. If the sales guy can offer some info...great...if not you've done your homework and can make an educated decision if that gun/item/accessory will work for you. Just my 2 cents.
 
I can't remember tha last time I bought a gun or anything shooting related from a bricks and morter store in Canada. I get all my #### online.
I shop at 3am in my underwear and in a few days the stuff arrives at my door. No hassle.
 
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