I loved my XCR until now! why did this have to happen!

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mlehtovaara said:
To paraphrase:

"If our product falls apart, and you are dissatisfied, do not tell us that our product is garbage, we already know. If you want service you must only tell us how awesome we are and that you are an idiot with no idea how to read a manual. Then we might consider helping you out, and fixing our product that fell apart, or doesn't work."
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Good paraphrase and I actually wanted an XCRbut not if that's the attitude and service RA gives. I know there are a few a-holes out there who cause customer service ppl issues but get used to it. It happens at every store. I will never buy one now knowing their policies.
 
What a junk company. If my rifle fell apart while shooting it, I'd be pissed. Then I would call customer service still being pissed and they'd screw me around?!...that's company policy?!?! WOW.

Whatever happened to"the customer is always right" and "stand behind your products"?

Here's an idea, if customers are calling in angry about problems, FIX THEM! That way you won't have to have some asinine policy to only deal with polite customers.

In my opinion, if you have angry people calling for customer service so often, you have failed with your product.
 
How many Remington barrel or bolt problems have you read about in the last year or two with customers who were not happy about Remington's response? I seem to remember more than a few. This happens with every manufacturer from time to time I think.
 
I'm pretty sure the guys who run Ford, Chrysler, and GM don't give a #### about your opinions either......but I still see alot of their product on the roads.

-If you don't like it....sell it.
-If you don't like the companies attitude....don't buy their product to begin with

Have whatever opinion you want, but their product is selling, and at a pretty decent pace.




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We should still remember that RA has still provided Canada with a pretty decent NON-Restricted black rifle. They put a 18.5" barrel version into production especially for the Canadian market (at least from what I Know). That does say something about their attitude as Canada is a very small firearms market.

That being said, if they give you any attitude when they ask about the part, Let them have it (in a polite way) that if they honestly believe that they provide a quality product, they have to acknowledge any flaws with it so they can fix it. the XCR is a new gun, any with anything new its gonna have a few issues. if they keep denying those issues, their will be no fixes, and they will soon find their customer base will die, and they will be bought out by Remington or something.
 
Wow that is enlightening about this company...putting out statements like this I am sure have cost them alot of customers! There are ots of Aholes that act poorly but cmon, you purposely give bad service for any criticism.....I will spend my money elsewhere!
 
KDX said:
How many Remington barrel or bolt problems have you read about in the last year or two with customers who were not happy about Remington's response? I seem to remember more than a few. This happens with every manufacturer from time to time I think.
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I have no doubt that there are ####ty products out there but most dealers don't come out and tell you they don't care what you have to say, and that if you need help you have to get on your knees in order to service their product.
 
I've had a few minor problems with mine and have corresponded with Alex on them. he was a bit terse to begin with, but once I let him know I wasn't e-mailing to slag him, or the gun and wanted some "honest" support he was quite helpful and e-mailed back looking for feedback.
 
oneskilledshooter said:
Your post is so awesome I am lost for words..... I wonder what kind of service he would give you if he knew that you posted that here. That is the kind of thing that most people only daydream about sending to customers but courtesy and professionalism usually get in the way.
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Well, I guess It's fortunate that I don't own an XCR then. :) Sorry, but that's not in any way, shape or form how to treat your customer base. For every die-hard convert you might win you'll almost certainly lose 3-4 more potential customers. To each their own; not my business model... From what I understand people were legitimately upset with design and manufacturing problems which were apparently going unaddressed - so there were undoubtably some valid concerns that accompanied the 'attitude'.

I would also echo the suggestions that the OP contact Wolverine. Despite any apparent flaws in customer service at RA, Wolverine is first-rate and I haven't had anything but excellent dealings with them.

bladerogers said:
Ummm, blaxsun, where did that quote come from?
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From the top. Originally posted on AR15.com and re-posted on CGN.
http://www.canadiangunnutz.com/forum/showthread.php?t=538188&highlight=robinson
 
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hahaha wow what a response. Yes i have also contacted wolverine, i should say i love my XCR, and will not comment on RA customer service as i havent experienced it...yet i will keep everyone posted however
 
My XCR got really dirty so I had it disassembled and cleaned by my gunsmith. You're making me feel good about that decision.

I got someone to blame now :)
 
wow i would not buy a rifle from a company that thinks so low of its customers. i dont care if they wanted to give the product for free. i hope some one gives the a$%clown at ra an invite to this site so he knows who we feel.
 
Wow, do you guys have absolutely no sense of decorum!

To all of you that are slagging the post from the XCR forum - READ IT

If you deal with anyone and are an idiot, they aren't going to want to deal with you. He has just stated that it's policy, not how it usually happens. Would you go into a restaurant and tell the waiter their food sucked last time so it better be good this time.... You know what you're going to get? Neither do I but I don't want to be at the table with you...

Be polite always, no matter what your issue is. Friendships and good business relationships are hard to build for anyone and so easy to break

If you don't like it, shut up, sell it and don't go back... don't slag them on every board you're on for their company policies.
 
If your XCR was originally purchased from Wolverine then go to them first, RA customer service may (and I do mean MAY) leave much to be desired but Wolverines service is outstanding, they really stand behind the products that they sell including the XCR.

EDIT (more info): I have actually had really good service from RA when I had a casing that got stuck in the chamber during the break in period and the extractor broke trying to get the bolt open. I called and spoke to Terra and she immediately sent me three of each of the extractor parts that I needed free of charge.

However, I have since experienced that Wolverine has excellent support for the XCR and should be contacted first before anyone else.
 
Really... Is it too much to ask to be polite when dealing with customer service?

What I got from the Rob Arms President's post was. I stand behind my people, and will not allow them to be abused by boneheads.

Call.. be polite, express your issues and expect to receive timely professional service in return.

Call and be an ass.. and you will go to the bottom of the list.

Sounds reasonable to me
 
Redlight35 said:
Be polite always, no matter what your issue is. Friendships and good business relationships are hard to build for anyone and so easy to break

If you don't like it, shut up
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Wow. Do you even read what you type before hitting submit?
 
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