I loved my XCR until now! why did this have to happen!

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Just contact A reputable dealer if that doesn't work order one from R.A for all of this fuss be it good or bad why don't y'all go join a american car vs japanese car forum and battle it, you apparently have lots of time on your hands. R.A pres was a bit full of himself, but hey he has a lot on his plate. Hate it or love it.
 
misanthropist said:
You know what's even more your friend than loctite? Rifle designs which minimize the use of screws to hold the gun together.
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True, but in the end what is wrong with having to use loctite on a few screws? Seems to me the same as learning what type of lubrication your gun requires to operate.
 
Uh What? Are you insane? Next you'll be telling us if the barrel falls off, just use some duct tape to keep it attached to the receiver.. its all part of regular maintenance.
 
My experience with their customer service was excellent (granted it was with XCRMonger). The firing pin on my XCR broke. I contacted Robinson directly and they sent me an entire new bolt right away, free of charge and without hassle.
 
I have only ever dealt with ower CGN sponsor wolverine supplies and they are just great I have never put any loctite on my XCR it works great things dont fall off ,alot of envious people that have only ever used SKS seem to have lots to say bad about a gun they could only wish to own ha, ha, to funny. save up mabe one day you can own one to. I love mine, when people ask me if its an AR I tell them no its better, then they want to know everything about the XCR after pointing out all the things about the XCR that makes it better then a AR and let them try it well they want one to.
 
First, when you call for service, be polite. If you are not polite to my staff, I guaranty you will not have a pleasant experience. Remember the old saying, "You can attract more files with honey that with vinegar." If you call with an attitude, my staff has been instructed to put you on the back burner. If you are nice and polite, you will get quicker service.

Second, please read the manual carefully. I know it's boring but there's important information there. Many people do not understand that you need to set the gas correctly for function and durability. It's really quite simple - put it on the setting that throws the brass 8 to 15 feet from the rifle for any given ammo. Do not just leave the gas system on the highest setting, If you do, for some ammo it will kick like hell, throw your brass 40 feet, give you trigger slap, and damage your recoil buffer (a cheap part).

Third, please send us the following information: ...
A complete description of the problem, BE BRIEF. If you write and essay about your vast knowledge of firearms base on your long time relationship with your AR-15, we won't read it.

Fourth, if you post a bunch of whiny petty negative stuff here or anywhere, I guaranty very slow service. I have made that a policy. Yes, we've made lots of mistakes with service but that is behind us.
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WOW
They should rename to God Arms Or , We rules you suck Arms .What kind of BS customer service policy is that.
Ever heard of the Customer is always right even if he's wrong ?
Restricted or not , Cheap or expensive, Robinson arm will never have a place in my Safe.

I Can't believe what I just read... Only in the Gun business I guess

Im sticking to the AR, even Home Depot stock parts for it ;)
 
xcr

Wow, to all you guys that are bent over Alex's post:
25 years in retail as a manager has taught me-
the customer is not always right, but they are a customer and the vendor should try to resolve their issue
some customers are assh@ts, honestly 99% are great and understanding(unlike a lot of the whiners in this thread)
treat any of my team poorly, swear at them etc and i will ask you to leave cause being an upset customer does not give you the right to treat anyone else poorly, without dignity or respect
Funny with all the #####in about Alex's letter, no one has brought up a personal example of his poor customer service skills, he was just being candid.
this opinion in this post is worth exactly as much as you paid for it:D
cueball
 
samuel said:
I have only ever dealt with ower CGN sponsor wolverine supplies and they are just great I have never put any loctite on my XCR it works great things dont fall off ,alot of envious people that have only ever used SKS seem to have lots to say bad about a gun they could only wish to own ha, ha, to funny. save up mabe one day you can own one to. I love mine, when people ask me if its an AR I tell them no its better, then they want to know everything about the XCR after pointing out all the things about the XCR that makes it better then a AR and let them try it well they want one to.
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:jerkit: Id like to here your perspective on what you consider better then an AR, why not tell people its extremely overpriced and you can get more reliability and better accuracy out of an $800 CZ858 lol
 
cueball said:
Wow, to all you guys that are bent over Alex's post:
25 years in retail as a manager has taught me- the customer is not always right, but they are a customer and the vendor should try to resolve their issue.
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That's true, but the right customer is always right. For anyone who endorses this letter as a great customer service move, post something similar on the door of your establishment and let us know how well it works out for you...
 
No one is disputing that many customers may be wrong, and that reciprocal attitude (discrete or otherwise) may be warranted by a business in response to unreasonable attack. When I deal with someone that whines and complains I will fulfill my obligation to them to the best of my ability and to the high standards that I believe in; that is the right thing to do. If they want extra favors or assistance however, I will politely decline.

There is a way to go about doing this kind of thing without pissing off people that haven't even bought from you yet. It's called tact, and it's something Robarms is sorely lacking. Instead of securing good relationships and ensuring friendly calls to his staff, he's alienated a huge customer base with an arrogance matched only by Kevin O'Leary, and a chip on his shoulder the size of Antarctica. His letter smacks of a petulant schoolyard bully having a tantrum. Most people tend to avoid bullies altogether and walk away, which is exactly what a lot of people are doing from his business.
 
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AK said:
No one is disputing that many customers may be wrong, and that reciprocal attitude (discrete or otherwise) may be warranted by a business in response to unreasonable attack. When I deal with someone that whines and complains I will fulfill my obligation to them to the best of my ability and to the high standards that I believe in; that is the right thing to do. If they want extra favors or assistance however, I will politely decline.
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Agreed. i work in the customer service industry, and sometimes i want to tear into a customer. But I dont, I treat them with respect and tell them what they wana hear. well said AK, well said...

I wont be buying from them, there are plenty of other fun toys to be had :sniper:
 
Kind of reminds me of another infamous letter... (a spoof, of course).
Just trying to interject a little humour... ;)

An open letter to the gun community from HK’s marketing department:

In a world of compromises, some people put the bullets in the magazine backwards…

But it doesn’t matter, because our gun is on the cover of the Rainbow Six video games. Look how cool that SEAL coming out of the water looks… If you buy a $2,000 SOCOM, you will be that cool of an operator too. And chicks will dig you.

At HK, we stuck a piston on an AR15, just like a bunch of other companies have done, dating back to about 1969. However ours is better, because we refuse to sell it to civilians. Because you suck, and we hate you.

Our XM8 is the greatest rifle ever developed. It may melt, and it doesn’t fit any accessories known to man, but that is your fault. If you were a real operator, you would love it. Once again, look at Rainbow Six, that G36 sure is cool isn’t it? Yeah, you know you want one.

And by the way, check out our new HK45. We decided that humans don’t need to release the magazine with their thumbs. If you were a really manly teutonic operator, you would be able to reach the controls. Plus we’ve fired 100,000,000 rounds through one with zero malfunctions, and that was while it was buried in a lake of molten lava, on the moon. If you don’t believe us, it is because you aren’t a real operator.

By the way, our cheap, mass-produced, stamped sheet metal guns like the G3 and MP5 are the bestest things ever, and totally worth asinine scalpers prices, but note that cheap, mass-produced, stamped sheet metal guns from other countries are commie garbage. Not that it matters, because you’re civilians, so we won’t sell them to you anyway. Because you suck, and we hate you, but we know you’ll be back. We can beat you down like a trailer park wife, but you’ll come back, you always do.

Buy our stuff.

Sincerely

HK Marketing Department
HK. Because you suck. And we hate you.
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I had the screw on my bolt release come loose as well but I actually check/maintain my firearms when I saw it was loose I cleaned the parts put a drop of loctite onto the threads and tightened it back up...

I didn't #####/whine/cry to/spew against anyone I just maintained my rifle like any intelligent person would/should it isn't rocket science...

:D
 
hmm i smell a troll.

im sure the OP maintains his firearms as much as the next guy, it could have easily come loose and fallen out while shooting. in my opinion such a black rifle (one designed for the navy seals no less) should NOT have friggin parts dropping off of it from screws being loose. no wonder they didnt take it, such a nice looking rifle with so many problems... it has so much potential...

ps i love how you ended your unnecessarily insulting outburst with a :D haha
 
I have a $200 sks and shot 1200 rounds through it with no problems. Not 1 failure to feed or fire. To bad the XCR can do that, would rather have one of those.
 
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