Ask why there is no record of the application which Canada Post has already delivered.
I asked this exact question on my second call and she said (paraphrased) "There's thousands of pieces of mail delivered here every day. It's not like we open it up and enter it into the system as soon as it arrives. Give it at least a couple of weeks, for sure."
Within a day or two after that call, mine appeared online and was already "in progress".
I called to make sure everything is in order and she said "Yep, it all looks good. Shouldn't be much longer. You probably be approved by the end of the week."
I'm only going for PAL, BTW.