Alberta Tactical Rifle Issue

robertf said:
I leave to watch a hockey and look at the s**t storm. At least I finally got Rick at ATRS to respond to my messages since he hasn't been answering my emails or phone call request for claim information to help him with Canada Post. Sadly Rick you had to stoop to such a low level, an obvious attempt to make me look bad because you got caught with your pants down in an example of horrible customer service. Others that seem to know you are backing you, and you seemed like a nice enough guy on the phone, perhaps this is not typical for ATRS, but you are screwing me, plain and simple.

Everything I have posted is 100% accurate. I'm not trying to make you look bad Rick, just pointing out the facts, truthfully and honestly. But you dropped the ball on this one. Like I said, you seemed like a nice enough guy on the phone, but our opinions differ on what is acceptable customer service. I think I deserve a rifle in the same condition that I provided to you, you do not. People here can make their own decisions.

If you bring a brand new dress shirt into the dry cleaners and it comes back with a tear in the collar, do you want a new shirt or are you happy with a repair and stitch marks? If you are the dry cleaner do you tell the customer he's SOL because the driver from the factory got into an accident? Then tell people it was really an old shirt and the customer is a liar? Apparently yes to both.

The bottom line in my rifle will never have the same value as when I shipped it to you and you have no problem with that.
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Bro, your issue is with Canada Post, plain and simple.

I actually walked out of Rick's store this afternoon due to poor customer service, so I'm not particularly enthused with ATRS at the moment.

That being said, it's pretty obvious that the problem in question here is that someone needs to file a claim with CP and make THEM responsible for the damage they caused.

Why they would offer to fix a rifle they didn't break and why you haven't sought compensation from Canada Post is beyond me.
 
The only gun related item I have seen damaged during shipping was a pack of springs; they came in a nicely flattened package with some sort of machine tread marks on it, and they had been placed inside a plastic bag with a note that said something along the lines of “sorry, but we found your item damaged in the mail stream, if you purchased insurance make a claim, if not then it sucks to be you – enjoy”.

I was disappointed, but I never blamed the business which I had bought them from; in fact I never even mentioned it to them. They could have prevented the damage by shipping the springs in a hard Pelican case, but I recognized that they had packed it reasonably and that the Pelican case idea is clearly ridiculous. The bottom line is that they did all that could be reasonably expected of them.

I don’t know the details of the event this thread is referring to, but I do know that Rick at ATRS has always shown me excellent customer service and he has gone the extra mile for me several times. I have spent some money there, but Rick will not exactly be taking an early retirement from my business.

Robertf, I feel for you – you have been wronged, but both ATRS and Canada Post seem to have been very reasonable with you. Sometimes you just lose and it is not anyone’s fault. That being said, the blemish is extremely small and I would not even notice it, even unfinished; if I were buying your used rifle I would not pay any less for it because of this negligible imperfection. I think your expectations are unrealistic for the world we live in. Try to take life a little easier – it will be much better for your health. Best of luck!
 
robertf said:
damage1.jpg

damage2.jpg

damage4.jpg
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Looking at these photos, my favorite hunting rifle has similar wear from me hiking it through the mountains.

Honestly, either let Rick fix it, or just bed around it, and enjoy its tactical scuff from its Canada Post adventure.
 
ATRS = Win
RobertF = Fail

It was clear from the very first post by RobertF that he was out to lunch holding ATRS responsible for the damage. It was in no way their fault but they facilitated the insurance claim alongside you. It was super funny when I read the rifle was shipped back via Canada Post after they damaged it the first time (Face Palm)
 
robertf said:
I leave to watch a hockey and look at the s**t storm. At least I finally got Rick at ATRS to respond to my messages since he hasn't been answering my emails or phone call request for claim information to help him with Canada Post. Sadly Rick you had to stoop to such a low level, an obvious attempt to make me look bad because you got caught with your pants down in an example of horrible customer service. Others that seem to know you are backing you, and you seemed like a nice enough guy on the phone, perhaps this is not typical for ATRS, but you are screwing me, plain and simple.

Everything I have posted is 100% accurate. I'm not trying to make you look bad Rick, just pointing out the facts, truthfully and honestly. But you dropped the ball on this one. Like I said, you seemed like a nice enough guy on the phone, but our opinions differ on what is acceptable customer service. I think I deserve a rifle in the same condition that I provided to you, you do not. People here can make their own decisions.

If you bring a brand new dress shirt into the dry cleaners and it comes back with a tear in the collar, do you want a new shirt or are you happy with a repair and stitch marks? If you are the dry cleaner do you tell the customer he's SOL because the driver from the factory got into an accident? Then tell people it was really an old shirt and the customer is a liar? Apparently yes to both.

The bottom line in my rifle will never have the same value as when I shipped it to you and you have no problem with that.
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You are completely off base here and throwing a temper tantrum. Canada Post screwed the pooch here, not ATR. Believe me, I know what a complete cluster#### Canada Post is.



.
 
robertf said:
I leave to watch a hockey and look at the s**t storm. At least I finally got Rick at ATRS to respond to my messages since he hasn't been answering my emails or phone call request for claim information to help him with Canada Post. Sadly Rick you had to stoop to such a low level, an obvious attempt to make me look bad because you got caught with your pants down in an example of horrible customer service. Others that seem to know you are backing you, and you seemed like a nice enough guy on the phone, perhaps this is not typical for ATRS, but you are screwing me, plain and simple.

Everything I have posted is 100% accurate. I'm not trying to make you look bad Rick, just pointing out the facts, truthfully and honestly. But you dropped the ball on this one. Like I said, you seemed like a nice enough guy on the phone, but our opinions differ on what is acceptable customer service. I think I deserve a rifle in the same condition that I provided to you, you do not. People here can make their own decisions.

If you bring a brand new dress shirt into the dry cleaners and it comes back with a tear in the collar, do you want a new shirt or are you happy with a repair and stitch marks? If you are the dry cleaner do you tell the customer he's SOL because the driver from the factory got into an accident? Then tell people it was really an old shirt and the customer is a liar? Apparently yes to both.

The bottom line in my rifle will never have the same value as when I shipped it to you and you have no problem with that.
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Aaaah?? Chris WHO started this thread in my forum??

We spoke 4 days ago, CP does not work weekends and neither do I, just as the postal strike was announced. To date no-one from C Post has returned my 5 calls, maybe they ARE on strike??
I told you at that time where things were. I again asked you to ship me the bolt, which I still have not received. Apparently for me 2 working days is an unreasonable time to provide you the information that you requested so you start a thread #####ing about how I am supossedly responsible for damage caused by a 3rd party and "horrible" customer service.
I could flood you with calls and emails telling I have heard nothing and that I still do not have your bolt if you like. But what would that accomplish other than wasting both of our time?????

Then you would probably start a thread #####ing that I am overdosing you with emails and calls. I can't win:h:

I could see you having a significant ##### if I was billing you for all the hours of my time this has taken, but I am not.
I have done everything I can to solve the problem, yet you figured that by posting a flamer here it would turn up the heat and I would give in and supply you a new rifle DESPITE the fact my only involvement was shipping the rifle back to you in the manner in which you shipped it me, but FAR better packaged.

You have not even seen the repaired tang, yet sight unseen you demand a new rifle. Talk about being totally unreasonable.

Having a bore scope affords me the luxury of seeing EXACTLY what condition the barrel is in. I am NOT new to guns, about 38 years in the business, and have seen MANY thousands of barrels. Your barrel has alot more mileage on it than 47 rounds I can tell you that for a fact!!
Your claiming a Jewel trigger was damaged when it was in fact an X Mark concerned me.
Your wanting me to attempt to defraud C Post on insurance concerned me more.

IF in fact the barrel was in better condition I would probably have taken it in on trade, eaten the difference and tried to make you happy. HOWEVER
being as you instantly posted a #####ing thread on the forum when you received the barrelled action damaged by C Post and carrying on about how I then owed you a new gun BEFORE you even had the decency to advise me of this fact, rubs me wrong and your starting this flaming thread has quite frankly pissed me off so the offer was never made.
 
I am getting more than a little tired of these posts claiming to seek our collective advice but in reality aiming to settle scores with a business with which the OP has an unresolved dispute.
 
robertf said:
I leave to watch a hockey and look at the s**t storm. At least I finally got Rick at ATRS to respond to my messages since he hasn't been answering my emails or phone call request for claim information to help him with Canada Post. Sadly Rick you had to stoop to such a low level, an obvious attempt to make me look bad because you got caught with your pants down in an example of horrible customer service. Others that seem to know you are backing you, and you seemed like a nice enough guy on the phone, perhaps this is not typical for ATRS, but you are screwing me, plain and simple.
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Wow...the worst thing is that you left this awesome thread where you make yourself look like a liar and a crybaby to watch that crappy hockey game!

We should start a poll...who here is more likely or less likely to do business with ATRS after reading this thread?
 
So, the evidence at hand is this:

  • ATRS - reputable dealer; well known to a number of persons in this on-line community;
  • a false claim made against insurance for a Jewel aftermarket trigger when the actual trigger was a stock Remington trigger
  • an attempt to make an additional false claim against insurance
  • a repair made by ATRS
  • repair has not yet been seen by RobertF
  • RobertF refuses to supply bolt to ATRS so that test firing can be done prior to returning rifle
Mmmmmm, RobertF old chap best to pack this one in as your play here has been, to say the least, a bit suspect.
 
alberta tactical rifle said:
On a collector grade or vintage firearm resale "probably" would have been effected, HOWEVER only if it is resold. Many of my antique Colt reveolvers have marks on them and they seem to be worth a significant value.
Refinishing ANY firearm devalues it, as does the aftermarket brake that was installed some where along this rifles lifetime. The brake instantly negates any warranty by Remington as an alteration. I have not seen the rest of the rifle, but my understanding is that the stock has been upgraded also, which further devalues the original rifle, IF being original is what value is being placed upon.
I understand his position and can sympathize but a 700 Remington that has already been significantly modified is not going to loose any value if .050 of the tang is milled off and the action is bead blasted again and then re CeroKoted.
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Some pretty fair points here. I sympathize.
 
After seeing Rick's work in person I would say I trust his skills. I cant wait to have him work on something of mine, I've held his rifles and I think they are beautiful.

HOW DOES ONE SCRATCH CONSTITUTE A NEW RIFLE??? In the really for real world it doesn't. Ever....
 
how can he say that ricks fix of the problem devalued the rifle,.... he got a free $150 jewell trigger out of the deal, installed probably to boot.

I would run before rick talks to canada post again.... fraud to a federal branch of goverment is punishable by jail time and fines.
 
Wow

I've posted my opinions on page 3... 8hrs ago.

After reading more and more of this:

I will deal with ATRS in the future (never dealt with them yet)
- Offered more that resonnable repairs
- Did provide a good level of comms despite being a busy business
- Played fair
- Offered to test fired the weapon to make sure everything was fine

I will not deal with the starter of this tread
- Greedy
- thinks everything is owned to him
- Might have not be fully honest on his trigger or amount of round fired...
- Did not provide the bolt to ATRS as requested to close the case... months ago

Don't want to d:h: but this is all CP fault. You should actually be happy about what ATRS is doing for you. I know it sucks, but it sucks for both of you.
 
this thread is going down faster then the canucks did tonight..... :)

faster then Brigette DePape's career...
 
masonicshooter said:
how this business owes you a brand new rifle, when canada post damaged it, is beyond my comprehension. you are portraying yourself as a maniacal twit. after reading rick's comment regarding the jewell trigger, i thought you were starting to sound like the type me person who would fabricate the whole event. did you drag the barreled action across the cement when you got home? thinking you would get a new gun out of the deal.
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Canada Post did break my original trigger. I filed the claim. They reimbursed me for the cost of the original trigger, installation by a gunsmith, shipping to/from a gunsmith and the cost of the original shipment to ATR plus HST on all of it. I used that money to buy a jewell instead. It was almost enough to cover it, the difference I paid myself. Canada Post handled the claim quickly and efficiently.
Here is a picture at the post office showing the damage as soon as I signed for it. Would you like the clerk's name?
damage3.jpg

Believe it or not, a brand new gun is actually not getting me any farther ahead. I spend several hours at the range a few month ago breaking my rifle in, shoot once, copper solvent, clean, shoot twice copper solvent, clean, and on and on.,it took hours and about $50 in ammo.

I am guilty of posting from my work computer, you can hold that against me... I guess I really am a maniac.
 
robertf said:
If you bring a brand new dress shirt into the dry cleaners and it comes back with a tear in the collar, do you want a new shirt or are you happy with a repair and stitch marks? If you are the dry cleaner do you tell the customer he's SOL because the driver from the factory got into an accident? Then tell people it was really an old shirt and the customer is a liar? Apparently yes to both.

The bottom line in my rifle will never have the same value as when I shipped it to you and you have no problem with that.
Click to expand...


I guess it depends;

  • was the shirt damaged by the dry cleaner
  • was it damaged because of the a manufacturing defect
  • by you on the way home because you got it caught on the hanger..
  • was the shirt really new or worn once or twice (who dry cleans a brand new shirt?)

Your rifle doesn't have the value you think it did in the first place..
You're going after the wrong party and you still can't see it.
 
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