Alberta Tactical Rifle Issue

bear.23 who cares what you and many others think. if it was your rifle you would be crying the same blues.You can try to say you wouldn't but you would probably be crying just as much if not more.
When it comes down to it RobertF, unfortunatley you have had a ####ty thing happen you just have to hope Canada compost does the right thing.
I think ATRS did a great job and by offering to fix the damage but if the damage is noticeable i would be pissed to, but that is not ATRS's fault they are trying to help.
 
Blindeyes said:
bear.23 who cares what you and many others think. if it was your rifle you would be crying the same blues.You can try to say you wouldn't but you would probably be crying just as much if not more.
When it comes down to it RobertF, unfortunatley you have had a ####ty thing happen you just have to hope Canada compost does the right thing.
I think ATRS did a great job and by offering to fix the damage but if the damage is noticeable i would be pissed to, but that is not ATRS's fault they are trying to help.
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Incomprehensible.
 
Was he "RobertF" at any point offered the money instead of the repair done by ATRS ? I mean maybe he would have preferred to keep the gun "as is" and the money might have made it easier for him to live with the damage instead of ATRS fixing it and getting the money. Personally, I would have taken the money , that would be the only way I could feel a little better about all that happened and make up for the lost resale value.
 
TERMINATOR101CA said:
Was he "RobertF" at any point offered the money instead of the repair done by ATRS ? I mean maybe he would have preferred to keep the gun "as is" and the money might have made it easier for him to live with the damage instead of ATRS fixing it and getting the money. Personally, I would have taken the money , that would be the only way I could feel a little better about all that happened and make up for the lost resale value.
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Unfortunately insurance with C Post does not work that way. So no, it was not offered. I would have much preferred for him to take the $$ and run but it was not an option available to us.

From the beginning he has insisted on a brand new rifle as being thee only acceptable solution regardless of whether the repair was un-noticeable or not, and the shipping damage was always "my fault" because I return shipped it with C Post but insured for value.

I find it funny that when he shipped the rifle to us he chose C Post both times despite the issues we have experienced.
Fortunately with C Post at least 1 can insure up to $5000.00 on a firearm. This is not so easy with DHL or Purolater.
 
Blindeyes said:
bear.23 who cares what you and many others think. if it was your rifle you would be crying the same blues.You can try to say you wouldn't but you would probably be crying just as much if not more.
When it comes down to it RobertF, unfortunatley you have had a s**tty thing happen you just have to hope Canada compost does the right thing.
I think ATRS did a great job and by offering to fix the damage but if the damage is noticeable i would be pissed to, but that is not ATRS's fault they are trying to help.
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So lets get some things straight.. RobertF posts his side of the story in an open forum and is seemingly blaming ATRS for something that was not their fault.. Then when the whole story comes out he looks like a twit...

PEOPLE THAT LIVE IN GLASS HOUSES SHOULDN'T THROW STONES...

I've had pretty much exactly what has happened happen with other stuff.. Was I pissed you betcha, but this guy has already profited from his own mistakes and now is trying to profit on the back of ATRS. Sounds pretty low to me.. When it happened to me I wasn't in the forum whining about it.. I dealt with the seller and CanadaPost and after it was over and done with, I posted notes about things in generic fashion for others to learn from...

FYI.. I'm entitled to my opinion If RobertF hadn't opened this thread he and you wouldn't have to hear what I and others think.. If he wants a shoulder to cry on in this case he's picked the wrong place..
 
canada post sucks big time...
ATRS does great work and if I could afford it I would order a custom rifle from them for sure.
note to self, avoid the "essentially brand new Remington 700SS 5R Milspec barrel and action" with jewel trigger for sale in the EE
 
Properly ground down, smoothed out and refinished and it won't even be very noticeable. I realize some guys are more like women when it comes to cosmetics, but if it it was still accurate and functioned properly, I would probably forget about the cosmetic blip pretty quick. Some of my favorite rifles have scars.....
 
alberta tactical rifle said:
Unfortunately insurance with C Post does not work that way. So no, it was not offered. I would have much preferred for him to take the $$ and run but it was not an option available to us.

From the beginning he has insisted on a brand new rifle as being thee only acceptable solution regardless of whether the repair was un-noticeable or not, and the shipping damage was always "my fault" because I return shipped it with C Post but insured for value.

I find it funny that when he shipped the rifle to us he chose C Post both times despite the issues we have experienced.
Fortunately with C Post at least 1 can insure up to $5000.00 on a firearm. This is not so easy with DHL or Purolater.
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Don't kid yourself, he probably would have wanted you to send a new rifle and the Jewell trigger... And we wonder why insurance keeps getting more expensive!
 
A manufactured item, once repaired, is never as valuable on the resale market as one which was never damaged. As a supplier I might have offered to split the difference with a good customer, but not a greedy one.
 
twistedbrilliance said:
canada post sucks big time...
ATRS does great work and if I could afford it I would order a custom rifle from them for sure.
note to self, avoid the "essentially brand new Remington 700SS 5R Milspec barrel and action" with jewel trigger for sale in the EE
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CP does a pretty decent job with the stuff I sell and buy. It's not a whole lot but by the same token I haven't been let down by CP as of yet. Can't quite say the same of Fedex or UPS.

Course, I usually take extra time to pack what I ship solidly. :)
 
flick said:
A manufactured item, once repaired, is never as valuable on the resale market as one which was never damaged. As a supplier I might have offered to split the difference with a good customer, but not a greedy one.
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Bingo.

Anybody that ships much of anything will run into a situation similar to this.

Does it suck that the rifle tang will never be virgin cherry? Sure. Is it Rick's fault? No. Is the offer to fix it as best as he can for free decent? I think so.
 
flick said:
A manufactured item, once repaired, is never as valuable on the resale market as one which was never damaged. As a supplier I might have offered to split the difference with a good customer, but not a greedy one.
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On a collector grade or vintage firearm resale "probably" would have been effected, HOWEVER only if it is resold. Many of my antique Colt reveolvers have marks on them and they seem to be worth a significant value.
Refinishing ANY firearm devalues it, as does the aftermarket brake that was installed some where along this rifles lifetime. The brake instantly negates any warranty by Remington as an alteration. I have not seen the rest of the rifle, but my understanding is that the stock has been upgraded also, which further devalues the original rifle, IF being original is what value is being placed upon.
I understand his position and can sympathize but a 700 Remington that has already been significantly modified is not going to loose any value if .050 of the tang is milled off and the action is bead blasted again and then re CeroKoted.
 
Adding to this already tiresome discussion:

Buy a shipping case worthy of transporting items. DONT ship with Canada post, period and and learn to take responsibility in life for all things. Sometimes you win sometimes you lose.
Passing the buck, blaming people, venting on a public forum is very unprofessional. And solves nothing, ever.


ATRS stepping up is a very pro move but Canada post is your fish to fry.
 
I leave to watch a hockey and look at the #### storm. At least I finally got Rick at ATRS to respond to my messages since he hasn't been answering my emails or phone call request for claim information to help him with Canada Post. Sadly Rick you had to stoop to such a low level, an obvious attempt to make me look bad because you got caught with your pants down in an example of horrible customer service. Others that seem to know you are backing you, and you seemed like a nice enough guy on the phone, perhaps this is not typical for ATRS, but you are screwing me, plain and simple.

Everything I have posted is 100% accurate. I'm not trying to make you look bad Rick, just pointing out the facts, truthfully and honestly. But you dropped the ball on this one. Like I said, you seemed like a nice enough guy on the phone, but our opinions differ on what is acceptable customer service. I think I deserve a rifle in the same condition that I provided to you, you do not. People here can make their own decisions.

If you bring a brand new dress shirt into the dry cleaners and it comes back with a tear in the collar, do you want a new shirt or are you happy with a repair and stitch marks? If you are the dry cleaner do you tell the customer he's SOL because the driver from the factory got into an accident? Then tell people it was really an old shirt and the customer is a liar? Apparently yes to both.

The bottom line in my rifle will never have the same value as when I shipped it to you and you have no problem with that.
 
robertf said:
I leave to watch a hockey and look at the #### storm. At least I finally got Rick at ATRS to respond to my messages since he hasn't been answering my emails or phone call request for claim information to help him with Canada Post. Sadly Rick you had to stoop to such a low level, an obvious attempt to make me look bad because you got caught with your pants down in an example of horrible customer service. Others that seem to know you are backing you, and you seemed like a nice enough guy on the phone, perhaps this is not typical for ATRS, but you are screwing me, plain and simple.

Everything I have posted is 100% accurate. I'm not trying to make you look bad Rick, just pointing out the facts, truthfully and honestly. But you dropped the ball on this one. Like I said, you seemed like a nice enough guy on the phone, but our opinions differ on what is acceptable customer service. I think I deserve a rifle in the same condition that I provided to you, you do not. People here can make their own decisions.

If you bring a brand new dress shirt into the dry cleaners and it comes back with a tear in the collar, do you want a new shirt or are you happy with a repair and stitch marks? If you are the dry cleaner do you tell the customer he's SOL because the driver from the factory got into an accident? Then tell people it was really an old shirt and the customer is a liar? Apparently yes to both.

The bottom line in my rifle will never have the same value as when I shipped it to you and you have no problem with that.
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how this business owes you a brand new rifle, when canada post damaged it, is beyond my comprehension. you are portraying yourself as a maniacal twit. after reading rick's comment regarding the jewell trigger, i thought you were starting to sound like the type me person who would fabricate the whole event. did you drag the barreled action across the cement when you got home? thinking you would get a new gun out of the deal.
 
Sh*t happens,this is why we buy insurance. You hope for the best everytime but sometimes things go wrong.
Does it suck...Of course it does. Bottom line is its not a shirt or a car or anything else for that matter,it's a firearm that was sent to be modified and is no longer "factory new or original" negating the arguement of "replace my new rifle".

If the rifle was damaged before it was shipped and the repair was done would anybody be the wiser...I doubt it.Rick does excellent work

I feel for you that your prized rifle was damaged but these things do happen, we take a risk everytime you ship something and this is why we buy insurance to negate these type of instances. I too have dealt with canada post insurance and it is not a quick process(nearly 4 months in my case).

I have dealt with Rick for years now and find him to be easy to deal with and will continue to do so. Keep up the good work

It is unfortunate that these things are dealt with in a public forum and not on a personal basis on a board that ATRS pays for.
 
robertf said:
Sadly Rick you had to stoop to such a low level, an obvious attempt to make me look bad because you got caught with your pants down in an example of horrible customer service.
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How is your starting this thread an obvious attempt by ATRS to make you look bad? You've managed that all by yourself.
 
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