Totally disagree with your proposal. Questar must provide full refund. The consumer ordered a BNIB merchandise, anything else is a misrepresentation.
When a dealer receives faulty BNIB product the replacement hassle must not be passed onto the buyer. If Questar wants to be simply a courier they need a Full disclosure stating all product are SOLD AS IS with NO AFTER SALES services provided.
When a dealer receives faulty BNIB product the replacement hassle must not be passed onto the buyer. If Questar wants to be simply a courier they need a Full disclosure stating all product are SOLD AS IS with NO AFTER SALES services provided.
...
So this is what I would like to see as a satisfactory conclusion to this. You agree to provide me with a refund for the barrel, less shipping and insurance. I will immediately return the barrel to you, with the shipping label you provided. We'll both call it a day and chalk up our respective time and shipping costs to lessons learned/applied.