LMT Barrel Issue (continued)

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Totally disagree with your proposal. Questar must provide full refund. The consumer ordered a BNIB merchandise, anything else is a misrepresentation.

When a dealer receives faulty BNIB product the replacement hassle must not be passed onto the buyer. If Questar wants to be simply a courier they need a Full disclosure stating all product are SOLD AS IS with NO AFTER SALES services provided.
blaxsun said:
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So this is what I would like to see as a satisfactory conclusion to this. You agree to provide me with a refund for the barrel, less shipping and insurance. I will immediately return the barrel to you, with the shipping label you provided. We'll both call it a day and chalk up our respective time and shipping costs to lessons learned/applied.
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mlehtovaara said:
This was brought up in a former thread which was on the same topic as this one, crappy Questar service.

If a company feels the need to post such a lengthly lawyered up set of terms and conditions as this, I see that as a red flag, and warning for such problems in the future.

Can't say I have ever seen any other dealers with anything like this.
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Are you a construction worker or something? That is the most standard form of purchase agreement you can find, every vendor should have that standard template. You don't see it on simple point of sale gun vendor sites because their business model is to sell and fulfill, not engage in contracts or larger deals like Questar can. Vendors that don't engage in contracts or large deals don't need to get in to the finer points, because their warranties are all covered by larger vendors and you just need to say you'll take care of the customer. When you're dealing in cross border import/export contracts you have to have policies like that in place or you would be in court constantly for stuff beyond your control.

I'm not saying that I defend Questar on this barrel issue, they're in the wrong here completely, but the agreement part is so standard I can't see how anyone could be alarmed.
 
mlehtovaara said:
This was brought up in a former thread which was on the same topic as this one, crappy Questar service.

If a company feels the need to post such a lengthly lawyered up set of terms and conditions as this, I see that as a red flag, and warning for such problems in the future.

Can't say I have ever seen any other dealers with anything like this.
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Are you a construction worker or something? That is the most standard form of purchase agreement you can find, almost every vendor should that standard template. You don't see it on simple point of sale gun vendor sites because their business model is to sell and fulfill, not engage in contracts or larger deals like Questar can. You don't need to get in to the finer points, because your warranties are all covered by larger vendors and you just need to say you'll take care of the customer. When you're dealing in cross border import/export contracts you have to have policies like that in place or you would be in court constantly for stuff beyond your control.

Policies like these are in place not to screw people, but to protect the vendor from bad customers. You only have to look at place like the Marstar forum to see what happens when you cater to every desire of the unwashed masses, you cannot win no matter how much you try to help a customer. You can't even give them all their money back, it's never good enough.

I'm not saying that I defend Questar on this barrel issue, they're in the wrong here completely because the barrel was sold as new and probably wasn't, but the agreement part is so standard I can't see how anyone could be alarmed. The only reason you don't see more versions of that policy page is because of the rampant unprofessionalism in the Canadian firearms industry.
 
burnaby said:
Totally disagree with your proposal. Questar must provide full refund. The consumer ordered a BNIB merchandise, anything else is a misrepresentation.

When a dealer receives faulty BNIB product the replacement hassle must not be passed onto the buyer. If Questar wants to be simply a courier they need a Full disclosure stating all product are SOLD AS IS with NO AFTER SALES services provided.
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:agree: 100%. Blaxsun, what did you pay for the barrel? I can't believe that Questar has allowed this to go this far on the CGN forum without resolving it. Do they not realize that this is on an open forum where everyone can have access and read it. All this negativity is not good for the company business. Are these guys stupid or something? :confused::confused::confused::confused::confused::confused:
 
burnaby said:
Totally disagree with your proposal. Questar must provide full refund. The consumer ordered a BNIB merchandise, anything else is a misrepresentation.

When a dealer receives faulty BNIB product the replacement hassle must not be passed onto the buyer. If Questar wants to be simply a courier they need a Full disclosure stating all product are SOLD AS IS with NO AFTER SALES services provided.
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There were a few PMAG-LR's that were part of the order and included in the shipment. They've offered to pay for shipping the barrel back, so provided we can reach an amicable resolution, a full refund on the barrel less the original shipping and insurance is fair (since I'd have had to pay for shipping the PMAGs anyway).
 
If this thread gets nuked as well, Questar will lose my business.

Sweeping poor dealings under the rug does not inspire confidence in a retailer.
 
blaxsun said:
There were a few PMAG-LR's that were part of the order and included in the shipment. They've offered to pay for shipping the barrel back, so provided we can reach an amicable resolution, a full refund on the barrel less the original shipping and insurance is fair (since I'd have had to pay for shipping the PMAGs anyway).
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You have valid reasoning, but if it was the vendor I would refund that as well to try to remove some of the bad taste they have left in your mouth and try to save a little face (if that is possible at this point). Good luck with your battle, I hope it is resolved quickly and to your satisfaction (as customer satisfaction should be a company’s main prerogative).


Camaro2010
 
im a business owner, not in firearms or retail, but my resolution if i were questar is credit if blaxsun agrees to, or anything in stock that questar offers at a resonable cost discount or full money back with the return of the barrel, since the barrel has been purchased from LMT i can kinda see how the longer process with be in affect (2-6 weeks) understandable that questar does not manufacture the barrel, but they SHOULD stand behind all the product they sell!, if LMT doesnt do anything about this problem for questar than its questars issue that they should either be reconsidering selling LMT products, but for the forefront of this since it was bought from questar retail, the forward costs and reutrns should be questars problem in the meantime instead of dragging LMT into this with blaxsun, customer service is huge nowadays especially to know how hard people work for their money, if you make one person angry they usually tell 10 people and so on, now the question for questar is are you willing to take this barrel back break your policy rule once or twice and save face or continue to make blaxsun wait? i hope you choose your answer wisely as their is a couple hundred people waiting to seeyour answer.
 
Usually I overlook these threads, condemning dealers, but when I saw Blaxsun posted it, I had to look it over.

He's pretty deep rooted in the CGN community, and for someone who sells enough gear to be a dealer in his own right, This is a pretty well grounded point he's raising, and should be taken seriously. If he has a problem with them, he may find himself taking on some followers.
 
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i sell/repair very expensive and specialty equipment all over north america, if i send a machine out and the customer calls saying there is a problem i get my ass in the truck/plane and head out to rectify the issue.

the circumstances are different but the moral is the same, if i sell a $100k machine and its crap or has issues i replace it (as long as i deam it a no-fault of the customer), if i get out to site and find say a Hydraulic pump is at fault i get on the phone with the manufacturer, get a new one sent and then deal with wether its warranty or not later, either way it pans out the money still needs to change hands and the responsibility is that of the vendor.

customer service must be extra-acceptable wether it be a $700 gun barrel or a $100k machine..

the lack of support from Questar is appauling..

FYI 4-12 weeks is BS for a barrel, i get 1 off manufactured to order parts for my machines from Tulsa in 2 weeks. if its longer i get a replacement for the customer asap
 
That would have been reasonable had they NOT dragged you through the MFR WARRANTY loophole. Your time alone wasted thus far is well worth a magnitude of the shipping cost. Questar's reputation is worth a myriad times more.

This is damage control time, the smart solution is offer full refund and a coupon in appreciation of a reasonable, loyal, good customer.
blaxsun said:
There were a few PMAG-LR's that were part of the order and included in the shipment. They've offered to pay for shipping the barrel back, so provided we can reach an amicable resolution, a full refund on the barrel less the original shipping and insurance is fair (since I'd have had to pay for shipping the PMAGs anyway).
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doubletap78 said:
im a business owner, not in firearms or retail, but my resolution if i were questar is credit if blaxsun agrees to, or anything in stock that questar offers at a resonable cost discount or full money back with the return of the barrel, since the barrel has been purchased from LMT i can kinda see how the longer process with be in affect (2-6 weeks) understandable that questar does not manufacture the barrel, but they SHOULD stand behind all the product they sell!, if LMT doesnt do anything about this problem for questar than its questars issue that they should either be reconsidering selling LMT products, but for the forefront of this since it was bought from questar retail, the forward costs and reutrns should be questars problem in the meantime instead of dragging LMT into this with blaxsun, customer service is huge nowadays especially to know how hard people work for their money, if you make one person angry they usually tell 10 people and so on, now the question for questar is are you willing to take this barrel back break your policy rule once or twice and save face or continue to make blaxsun wait? i hope you choose your answer wisely as their is a couple hundred people waiting to seeyour answer.
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Exactly.
I stare at Quest...
 
mlehtovaara said:
Really????????????? :mad:
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I think you might have missed the joke... it was the only place I could post a thread on the barrel without it getting moved, locked and/or subsequently deleted. I thought it was kind of an obvious ploy to keep the topic active for open discussion without having the PTB interfere... and I assumed by the lack of serious inquiries that people got it. Will add a disclaimer, though. Addendum: disclaimer added.
 
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