"Totally lame" service from S&J Hardware ...

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boomer49

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BB Beeson and I have a three-month trail of back-and-forth emails and PM's, and that trail suggests that you should not purchase stuff from their S&J website. For now, anyways ...

Nobody appears to be at home.

All for a $21.99 f**k-up at their end ...

Major dumbness ...

It'll take an hour to cut-and-paste all of the emails between S&J Hardware and me ... but I have better things to do rght now.

Oh yes ... phone queries went unanswered as well.

Grrrrrr ... I do hate to be hoodwinked :(
 
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email trail

You gotta love it ... :)

Tomorrow I will cut-and-paste the first four (of about a dozen EDIT - actually, it was nine) e-mails ... mine to them ... their responses ... my replies ... and their responses.

All very reasonable, and civil ...
 
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boomer49 said:
You gotta love it ... :)

Tomorrow I will cut-and-paste the first four (of about a dozen) e-mails ... mine to them ... their responses ... my replies ... and their responses.

All very reasonable, and civil ...
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I imagine that will put you on the bus to Ban-town.
 
Never had an issue with badboybeeson, all my gear was shipped in a timely fashion, and I wouldnt hesitate to be dealing with him again in the future either :D
 
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badboybeeson said:
Yep. Your right. Our screw up doing the best to fix it.
So busy have not Checked voicemail in 2 weeks.
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Yeah ... right.

On May 22nd I even PM'd BBB my phone number and more-or-less pleaded for a response ... so this could get sorted-out ... and still no response other than commenting (in a reply PM, signed by J****) about not getting my emails and asking for my email address. :(

Which caused me to scratch my head (see below) but I supplied the address anyway ...

I would never dream of posting a PM, and was unaware that there may be a rule about posting the contents of emails. I'm guessing that I can post my outgoing emails, and then describe/paraphrase what (if any) email responses they prompted. Here's what I sent on February 18th ... more than three months ago ...

Hi guys,

On Thursday I picked-up the small brown padded envelope that you'd sent to the ******** Post Office.

Uh-oh. I'd ordered an $11.99 Blade-Tec Tec Loc attachment, and that's what all the paperwork (Order #10602) confirmed, but the little package contained a $7.99 pair of 6" Molle-locs from the same company. They were packaged (along with their four screw- fasteners) just barely (looking like big black X) in an unlabelled 6" by 3.5" Ziplock style bag ... the kind with a little hole in the small plastic extension just above the seal ... that enables the package to be hung for display on a rack.

I tried to see if they would work on my BK2 sheath, but unfortunately they won't. The 5" interior range of the the Molle-Locs means that the clamp is not a secure and tight fit on my 1.75" Uncle Mike's carry-belt. (The Tec-Loc that I ordered does have an adjustable interior spacer for just that purpose.)

So, what to do now? The cost to return them to you is more than your retail cost of $7.99!

How does this sound? I'll keep the Molle-Locs in the hope that I or a friend ever have a use for them someday. I'll mail you a nice crisp $10 bill for the $8 Molle-Locs in a regular letter.

And then you mail me the Tec Loc that I've already bought. The extra $2 that I'm paying for the Molle Locs will help to defray (a little bit) your cost for your second mailing.

Your Post Office sure seemed to charge a lot ($13.48) for that tiny and light little package. Worth double-checking, maybe ... and feel free to send the Tec-Loc as slowly and cheaply as possible. This ain't all that urgent:)

Sound like a plan?​

Don't I sound reasonable? As Canadian as ...

I received a prompt email reply that acknowledged their error, and they (graciously) said that I could keep the Molle Locs, and that they would ship a Tec Loc to me immediately. I responded with a brief Thank you.

On March 10th I still hadn't received anything so I sent this polite email ...

Hi guys,

There's still no sign of that Tek Lok at the Post Office. Perhaps it got mis-directed?​

When I didn't hear from them, I sent an email on April 3rd.

Hi Badboybeeson,

Still no sign of Tec Loc ...

Perhaps it slipped your mind? It's a pretty minor item.

This is not urgent, so feel free to send it as cheaply as possible in a small padded envelope.​


I received an email reply on April 3rd saying that they would get the Tec Loc to me.

I replied ...

Badboybeeson,

Totally "no problemo" here at this end. Take yer time. I'd already purchased a custom Kydex sheath from On Scene Tactical, and the Tec Loc was just a little experiment to see if I could find some use for the remainder (the at-least-functional bottom half) of the Kabar BK-2's original plastic sheath.

Totally an academic exercise ... just a retired guy noodling-around ... :)

The OSC sheath is incredible. If you subtract his goofy Canada Post $15 mailing cost, he made it for ... ummmm ... $27. Go figure.​

After a month and still no Tec Loc, I sent this email on May 3rd ...

Hi Badboybeeson,

It's been another month, so I'm guessing that you might have forgotten to send me my Large Tec Loc.

Yr. Obdt. Srvt.,​

After receiving no reply or Tec Loc, I sent this email on May 22, and also left a similar phone message ... and sent a similar PM.

Hey guys,

It's been almost three weeks since I sent the email below. This is getting goofy. If you won't/cannot send me the Tec Loc, just please return my $21.99.

This has been going-on since February 18th, when I first contacted you about your shipping error. That's just about three months. Feel free to phone me at 1 403 *** **** and maybe we can get this sorted-out.
​

There was no reply.

And, in response to the "parallel" PM that I also sent on May 22nd (as I mentioned at the beginning of this post) I was told that they weren't getting my emails ... and I was asked for my email address. :)

To be continued ...
 
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A rule reminder:

12. Private messages should not be posted in the public forums, and copied to a 3rd party by any means, unless they are explicitly authorized by the originators.

14. No one shall disclose any personal information of any members without formal written consent of the member in question, unless the information is officially published in the public domain already with the consent of the member. Personal information include but not limited to first name, last name, place of employment and family information, or any information that may lead to the these information.
 
kombayotch said:
A rule reminder:

12. Private messages should not be posted in the public forums, and copied to a 3rd party by any means, unless they are explicitly authorized by the originators.

14. No one shall disclose any personal information of any members without formal written consent of the member in question, unless the information is officially published in the public domain already with the consent of the member. Personal information include but not limited to first name, last name, place of employment and family information, or any information that may lead to the these information.
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I would suggest rule 12 needs a re-write. I don't think someone understands how AND works in this case. Maybe OR would be more inline with expectation.
 
I was seven months getting an issue sorted with a 12.5 inch shorty shotgun I got from him. On the first firing it turned into a harpoon gun: barrel, cap, spring and retainer went down range. Turns out the threads on the mag tube were buggered and would not securely hold it all together.

No response to pm's, emails or calls. When I did get anything back there was lots of "Sorry I was busy", "sorry I was away" and "Sorry I was sick" replies. In the end he sent me a spring, follower and mag cap none of which helped to remedy the problems. I had to get a machinist buddy of mine to rethread the mag tube that he / his machinst buggered when they chopped the tube to fit a 12.5 barrel.

PM me if you want more details etc.

Personally, I'm done with him.
 
Boomer686 said:
I was seven months getting an issue sorted with a 12.5 inch shorty shotgun I got from him. On the first firing it turned into a harpoon gun: barrel, cap, spring and retainer went down range. Turns out the threads on the mag tube were buggered and would not securely hold it all together.

No response to pm's, emails or calls. When I did get anything back there was lots of "Sorry I was busy", "sorry I was away" and "Sorry I was sick" replies. In the end he sent me a spring, follower and mag cap none of which helped to remedy the problems. I had to get a machinist buddy of mine to rethread the mag tube that he / his machinst buggered when they chopped the tube to fit a 12.5 barrel.

PM me if you want more details etc.

Personally, I'm done with him.
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Yikes! Fortunately, I'm only "out" $21.99 ... a relatively cheap lesson for me, and a cautionary tale for others ...

"So busy have not Checked voicemail in 2 weeks." Wow, that's a real stellar business practice.

I notice (in their section of the Manufacturers, Specialties and Gunsmiths CGN forum) that they're closed all next week while they're attending the CANSEC and ESSA blastoff ... whatever the hell that is. :)
 
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