Polytech 1897 clone- slamfire?

diesel_weasel666

diesel_weasel666

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Can someone please confirm if you can slamfire the Porytech;) 1897 clone as the original?
I phoned Frontier to answer my question and whomever answered the phone was unable and UNWILLING to get me a proper answer. "I dunno, Youtube it" were the exact words. He didn't even seem to know what slamfiring or a trigger disconnector were. I really hope it was Take Your Child to Work Day at Frontier. I dont give a F$%@ if they are a sponsor ,there is no excuse for such lazy, piss poor customer service. I must be getting old if I fondly remember the days when quality customer service was a priority. End Rant. Feel better already:D
 
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I've always had good responses with Frontier. Quite frankly, I don't think they can be expected to know such a question unless they've dealt personally with it in the past. Did you youtube it? Or google it? What was the response?

I typed Norinco 1897 slam fire and immediately got 10 responses.


About 703,000 results (0.26 seconds)

http://www.google.ca/search?client=safari&rls=en&q=norinco+1897+slam+fire&ie=UTF-8&oe=UTF-8&redir_esc=&ei=XAEOUNHBJIXxrAHJ84DwDA

Either way, it is a Chinese knock off, these things happen when cutting price corners. I hardly think slamming Frontier is the way to go.
 
I don't think it is Frontier's fault for not knowing whether or not it slam fires. I do agree with you in that the call could have been handled differently based on what you are indicating if that was really how the call went.

Customer service is just that. Employees that answer phones, check stock, confirm pricing, take orders, place orders, etc etc. Do you really think the average employee knows whether or not a certain shotgun slam fires? You have to have reasonable expectations IMO or you are setting yourself up for disappointment.

Sounds like you were looking for Technical support.
 
connexion123 said:
I've always had good responses with Frontier. Quite frankly, I don't think they can be expected to know such a question unless they've dealt personally with it in the past. Did you youtube it? Or google it? What was the response?

I typed Norinco 1897 slam fire and immediately got 10 responses.


About 703,000 results (0.26 seconds)

http://www.google.ca/search?client=...oe=UTF-8&redir_esc=&ei=XAEOUNHBJIXxrAHJ84DwDA

Either way, it is a Chinese knock off, these things happen when cutting price corners. I hardly think slamming Frontier is the way to go.
Click to expand...

0.26 seconds? I am impressed. You don't live in rural B*mF**k Alberta like me, but the relative metropolis of Medicine Hat.( beautiful city BTW)

Condoning lousy customer service certainly is not the way to go either. I would expect such (lack of) service from Wally World or Crappy T, not a proper f$%$ing gun shop! I live in the sticks and am stuck with glacial dial-up. Google searches can take a few minutes. Youtube videos? I may as well sit down and wait for the Second Coming.

I had to do it the old fashioned way, by phone. I don't expect every employee to have every answer, that would be unreasonable. All they had to say was..."I am not sure about that, let me take your number and ring you back with an answer." The wonderful staff at TradeEx has done this for me several times, why not Frontier?

My question was not an overtly "technical" one. I didn't demand to know the metallurgical composition of the gun. I simply wanted to know if this gun has a trigger disconnector or not before I spent my hard earned money. I must be a dinosaur if I trust information from someone who works in a gun shop more than a random google search.

Anyone who does not see an issue here is part of the problem, or is too young to remember the days where a paying or potential customer was given proper and polite service. Before, you had to stand there and wait for the mouthbreather at the counter to finish screwing around with his Iphone, Ipod or scratching his ba**s to finally be given rude, lousy service.(that was not directed at Frontier, just a general and sadly true statement.)

Anyway, the moral of the story is to demand better customer service everywhere you spend your money or our modern society will continue its downward spiral.
And yes...I am a crusty, grumpy ol' bastard and proud of it.
 
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diesel_weasel666 said:
0.26 seconds? I am impressed. You don't live in rural B*mF**k Alberta like me, but the relative metropolis of Medicine Hat.( beautiful city BTW)

Condoning lousy customer service certainly is not the way to go either. I would expect such (lack of) service from Wally World or Crappy T, not a proper f$%$ing gun shop! I live in the sticks and am stuck with glacial dial-up. Google searches can take a few minutes. Youtube videos? I may as well sit down and wait for the Second Coming.

I had to do it the old fashioned way, by phone. I don't expect every employee to have every answer, that would be unreasonable. All they had to say was..."I am not sure about that, let me take your number and ring you back with an answer." The wonderful staff at TradeEx has done this for me several times, why not Frontier?

My question was not an overtly "technical" one. I didn't demand to know the metallurgical composition of the gun. I simply wanted to know if this gun has a trigger disconnector or not before I spent my hard earned money. I must be a dinosaur if I trust information from someone who works in a gun shop more than a random google search.

Anyone who does not see an issue here is part of the problem, or is too young to remember the days where a paying or potential customer was given proper and polite service. Before, you had to stand there and wait for the mouthbreather at the counter to finish screwing around with his Iphone, Ipod or scratching his ba**s to finally be given rude, lousy service.(that was not directed at Frontier, just a general and sadly true statement.)

Anyway, the moral of the story is to demand better customer service everywhere you spend your money or our modern society will continue its downward spiral.
And yes...I am a crusty, grumpy ol' bastard and proud of it.
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I do not disagree with most of your statements. I hope you found your answer.

I will say though that another problem we have these days (CGN especially) with online communities is that people like yourself come to online forums to request information all while indirectly or directly venting their frustration with another company who is not able to explain/ defend themselves. Why not just ask your question and leave it at that and deal with your issue personally? Why not PM someone from FF?

Since they are not here to defend themselves we either have to take your word for it or speak from what we know to be true. In my case I know that I have never had customer service like that from FF but I am not saying it doesn't happen though.

What happened to the days of asking for a manager, writing a letter, sending an email to complain/ deal with the issue right then and there over coming to an online forum to "indirectly" complain?

As connexion123 indicated google/ CGN Search is your friend whether it be slow or fast internet. So did you really come to find out if the firearm slam fires or did you just come to indirectly let everyone know about your bad experience with FF?

I am in no way affiliated with FF. I have purchased 2 firearms from them with great service and support and that is all. I think you will find a lot of others o have had the same experience.

Disclaimer: I am also admittedly lazy and hardly use the CGN search function but I do use Google quite a bit with regards to firearms I have purchased and own.
 
mobgma said:
I do not disagree with most of your statements. I hope you found your answer.

I will say though that another problem we have these days (CGN especially) with online communities is that people like yourself come to online forums to request information all while indirectly or directly venting their frustration with another company who is not able to explain/ defend themselves. Why not just ask your question and leave it at that and deal with your issue personally? Why not PM someone from FF?

Since they are not here to defend themselves we either have to take your word for it or speak from what we know to be true. In my case I know that I have never had customer service like that from FF but I am not saying it doesn't happen though.

What happened to the days of asking for a manager, writing a letter, sending an email to complain/ deal with the issue right then and there over coming to an online forum to "indirectly" complain?

As connexion123 indicated google/ CGN Search is your friend whether it be slow or fast internet. So did you really come to find out if the firearm slam fires or did you just come to indirectly let everyone know about your bad experience with FF?

I am in no way affiliated with FF. I have purchased 2 firearms from them with great service and support and that is all. I think you will find a lot of others o have had the same experience.

Disclaimer: I am also admittedly lazy and hardly use the CGN search function but I do use Google quite a bit with regards to firearms I have purchased and own.
Click to expand...

I have dusted off my stationary and sent an old fashioned letter to the management of FF. Sending an Email or PM could very well end up going to the employee with the limited 'Give a F**k factor'. A physical letter is somewhat more difficult to ignore.

I have also come across many others with neg FF experiences. There is nothing wrong with posting a negative experience, its a free country. Hopefully the management of FF will be embarrassed of said employee's conduct (speaking as a small business owner, I sure as hell would.) and provide some extra customer service training. Public shame is a very effective catalyst for change, even when minor like this. They are now finally
spelling 'Nagant' correctly, so anything is possible.;) Was I the only one who cringed every time they saw 'Negant'?

And yes, I have confirmed that the Polytech clone WILL slamfire. Thank you Lever Arms, you have a sale. My partner and I am well versed on every product we carry, as are our employees; if we don't have an accurate answer, we damn well find it. If one of my staff told a customer to "Youtube it" they would promptly be shown the door.

PS
When you open a business; you open it to criticism also, be it word of mouth, paper or electronic.
 
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diesel_weasel666 said:
...
Condoning lousy customer service certainly is not the way to go either. I would expect such (lack of) service from Wally World or Crappy T, not a proper f$%$ing gun shop!...

...I don't expect every employee to have every answer, that would be unreasonable. All they had to say was..."I am not sure about that, let me take your number and ring you back with an answer."...

My question was not an overtly "technical" one. I didn't demand to know the metallurgical composition of the gun. I simply wanted to know if this gun has a trigger disconnector or not before I spent my hard earned money....

Anyone who does not see an issue here is part of the problem, or is too young to remember the days where a paying or potential customer was given proper and polite service. Before, you had to stand there and wait for the mouthbreather at the counter to finish screwing around with his Iphone, Ipod or scratching his ba**s to finally be given rude, lousy service.(that was not directed at Frontier, just a general and sadly true statement.)

Anyway, the moral of the story is to demand better customer service everywhere you spend your money or our modern society will continue its downward spiral.
And yes...I am a crusty, grumpy ol' bastard and proud of it.
Click to expand...

I'm only 32 but I absolutely agree with you...and if that makes me a crusty, grumpy ol' bastard...that's fine...I've been called worse!
 
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