ISSC Mk 22 rifle and dealing with Jeff Chow

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Colin181

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I picked up a Issc mk22 rifle and same as most people got a few Rnds off till the two hex screw came lose. (part #108) and was getting FTF And FTE

Mr. Jeff Chow tells me he will send out a repair kit right away. After waiting a few weeks and a few phone calls he tells me he will send out the kit again.

Seem odd to me the customer has to do his on warranty work?

Get the kit and read the list of parts and the two #108 hex screws are on back order. No locktite issue to the stop the screws from working them selfs free and doing damage. They want you to go and buy the locktite.

And the repare kit comes with a new hammer spring and firing pin but no tool to take the bolt apart. Once againg they expect you to have the tools and do thier warranty work for them.

If you are thinking about one of these ISSC Mk22 rifes DON'T DO IT run as fast as you can. You will have more down time waiting for a repair kit to come and back ordered parts.

Call the office and you get we will call you right away and never hear from them.

For a $700 rifle you would think you are getting a cool little plinker but no you are getting junk and a work project with litte to no help from the store that sold it to you are ISSC service/warranty.

Mr. Chow give me a call when or if you get the parts in because the rifle is going back to you for the warranty work to be done. Please just give me my money back and lets just part ways.

This is not how to run a firearms company!

One pissed off ISSC mk22 owner.

Colin
 
Wow. It seems that more and more of these vendors are slacking now a days. It's getting to be a gamble buying a gun from some places.
 
When I first saw the ISSC Mk22 I was sold just on the looks.

I'm glad I waited since this system has been plagued with performance issues from day one. These continued problems and service are ridiculous, I wouldn't buy one for even half price, not worth the hassles.

Thanks for posting your unfortunate experiences, hopefully North Sylva will come to their senses and make things right, all the best.
 
sDot said:
Wow. It seems that more and more of these vendors are slacking now a days. It's getting to be a gamble buying a gun from some places.
Click to expand...


It is true, have had a few bad experiences (no experience with North Sylva)but SFRC, Canada Ammo, Budget (Henry) and Marstar all have great customer service that I have had experience with, not saying there aren't some other great ones but these are the ones I enjoy dealing with and will continue to. Great customer service will always get my business over saving a few bucks.
 
Yopu should have read the threads about fixing them yourself. All you need to do is go to home depot and pick up 2 longer screws (i cant remeber the size now its early for me) and replace the 108's yourself. Put a small washer between the recoil guide rod and the bolt and you are set. Just do it yourself and it cost pennies plus no waiting no BS no nothing.

I have a MKII and it runs fantastic after I did what I just explained.
 
I got a MK22 from TargetSports and the thing works without any issues. Of course the rounds get stuck every once in a while, but never the screws coming loose. Weird people are getting this problem so often.... could be a bad batch?
 
If I spend that amount of money on a 'new' toy....maybe other than strip/clean it.....there is no way I should have to be going anywhere, buy anyting, or do anything to it to address any issue.

Coach

p.s. to the op good luck in rectifying the issue
 
Mk 22

My son got one of these a few months ago. Its been to the range 3-4 times and 500 - 1000 rounds through it. Last time he went to clean it there was a rattle. Took it apart and the vertical 108 screw had come loose. Put it back tighened it up and thought maybe it just happened. Now that I read all this I will be taking it apart and puting some lock tight on them. Its a bit of a pain but not difficult. Maybe 30 minits to do it at the most.
Its unfortunate that a new gun this expensive has a production issue. The stores should be supported by the manufacturer so they can keep the customer happy.

Just my opinion.

Rick
 
I tried one out. Feels like ####. ergonomics leave alot to be desired.
Not worth that kind of coin. Not like my opinion is going to change anyones mind on buying one of these, just do yourself a favour, and at least handle and/or fire someone elses first.
 
Vario said:
how is the rifle itself? does it feel nice or feels like junk?
Click to expand...

Myself, and a few friends, tried one out at a gun store. Glad I didn't order it before seeing it in person. It feels like a plastic airsoft rifle, creaking and squeaking at every movement. Ergonomics were horrible, selector switch/safety was in an awkward position, stock didn't extend far enough back for people that are manly sized (I'm 6'4"), was difficult to release the magazine, we had trouble even putting the magazine into the gun.

Would be a cool gun if it were $200-$300, but $600+...hell no.
 
Mk 22

The rifle does have a definate plastic feel. Butt is adjustible but that makes it a little wobbley. You need high scope mounts or a scope riser to get an average size scope on it.
Not realy my cup of tea but my son likes it.
 
Colin181 said:
I picked up a Issc mk22 rifle and same as most people got a few Rnds off till the two hex screw came lose. (part #108) and was getting FTF And FTE

Mr. Jeff Chow tells me he will send out a repair kit right away. After waiting a few weeks and a few phone calls he tells me he will send out the kit again.

Seem odd to me the customer has to do his on warranty work?

Get the kit and read the list of parts and the two #108 hex screws are on back order. No locktite issue to the stop the screws from working them selfs free and doing damage. They want you to go and buy the locktite.

And the repare kit comes with a new hammer spring and firing pin but no tool to take the bolt apart. Once againg they expect you to have the tools and do thier warranty work for them.

If you are thinking about one of these ISSC Mk22 rifes DON'T DO IT run as fast as you can. You will have more down time waiting for a repair kit to come and back ordered parts.

Call the office and you get we will call you right away and never hear from them.

For a $700 rifle you would think you are getting a cool little plinker but no you are getting junk and a work project with litte to no help from the store that sold it to you are ISSC service/warranty.

Mr. Chow give me a call when or if you get the parts in because the rifle is going back to you for the warranty work to be done. Please just give me my money back and lets just part ways.

This is not how to run a firearms company!

One pissed off ISSC mk22 owner.

Colin
Click to expand...



It's no secret now that the first run of ISSC MKII's had some issues.

Since then, The factory has made a few minor improvements and that has since taken care of most of the issues.

Repairs kit have been made available to those with the original guns. Most of which request the kits to be shipped to them to install themselves.

Your more than welcome to bring back your gun to your point of purchase to have it sent back to us for warranty work. It will be shipped back to you as soon as possible.

Jeff is a full time customer service rep for us. He has helped a countless number of gun nutz with parts, and service issues. It is truly a thankless job.
Please consider that before starting a rant and singling him out, especially given the tone of your initial correspondence.
 
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