A bad experience at Epps

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Good point! Transaction not completed. And money Eppes got is just deposit which they have a right to keep once buyer accepts a rifle.

FyreFighter said:
This isn't a warranty issue. This is a retail sales act issue. Their policy, even if stated, doesn't trump contract law. In this case, the OP contracted for goods. He paid his money and did not receive the goods he paid for. Under contract law, he must have an opportunity to view the goods, a representative sample of the goods or be afforded the opportunity to inspect the goods to make sure they are to specification. This rifle is clearly not to specification and the transaction isn't completed until he accepts the rifle, which he clearly does not.
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woolly said:
For the record, I have nothing to do with Ellwood Epps or Chiappa.

While it would have been nice if Epps had offered to refund your money, they did not manufacture the firearm and should not be expected to warrant it.
The manufacturer offers the warranty not the dealer. Pretty much all "box" stores regardless of what they sell, will tell you the same thing;
"The warranty is with the manufacturer". If they offer to replace or refund that is usually a deal they cut with the manufacturer.

Have you even tried contacting the manufacturer? If so what did they tell you?
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You're kidding right? Chiappa is in Italy and only speak to distributors - not purchasers. In this instance, the retailer should be the one having THEIR capital tied up in disputes with the distributor - not pass the buck to the consumer who has no direct recourse with the distributor.

In this case, the Common Law of Ontario is prescriptive (though the legal fees would make a suit un-profitable). It's not the buyer's fault if upon inspection goods are deemed to not be representative of the seller's representation.
 
When I had to pay $110 restocking fee for a gun that never left the epps warehouse, that was my hint to shop cautiously. They claimed it was a fee for applying for the transfer and taking the pictures off the website.
(the transfer never completed, and I have seen better blogs than their website) but I still got charged $110
 
Bigbubba said:
Here..............and it clearly states the MANUFACTURER is responsible....

Please Note: There is a 30 day warranty on firearms in Good to Mint condition. Firearms in New condition are covered by their manufacturer's warranty, only. There is no warranty on firearms in Fair, Poor or As-Is condition

So send it back to the Manufacturer and explain all the issues and lets see if the manufacturer stands behind the product. I am sure they will but as stated it will take some time.

IMO you buying it just before the season is your problem not Epps problem. If you had bought this in May and got it back already this would be a non event
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Uh-huh... and where did you get that from? Website? As I said, it's not on ANY of the paperwork they sent with the rifle and it was not disclosed at purchase. I DID NOT BUY THE RIFLE ONLINE. I did not agree to any online spurrious terms and conditions. I phoned, asked if they had what I was looking for, they did, and they sent it along. Period.
 
Tuco Pike said:
I would bring that rifle to epps. It is NOT a defective rifle, it is a 2nd ("Seconds) rifle, meaning it is a rifle with clearly known blemishes offered for sale at a discount. This is a common practice with wholesaler to retailer business. But the retailer has to know, and must let the customer know. Usually products like that are brought in once a year or something. I offered this type of thing in my music store, a guitar with a few blemished for a touring artist who is going to bang it up anyway offered at about a 30% discount was good IF you know what you are getting. You did NOT accept to buy a "Seconds" rifle, so you should be getting the rifle you ordered.

I like epps, a lot in fact, so I think this is clearly an error of not being able to "see and discuss" in person the issue.
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While I agree this rifle, at best, rates "factory second status", it was most certainly retailed as a new rifle. After tax it cost $1152.00.
 
BigBeaverBoomStix said:
They may think that it doesn't matter, but a bad review on CGN definitely changes my mind, especially from a veteran member.

The bad publicity something like this can cause will definitely cost them more than the profit on that gun sale.

I'd rather pay MORE and buy a gun from a store that appreciates it's customers, than getting told to basically "get lost" when there's a legitimate dispute on the condition of a new product.

I bought a defective gun case from a CGN sponsor business, the locks jammed, I had to cut the locks to get the guns out! Told the store, what happened, they said bring it back for exchange or credit, no problem. That gets them thousands of dollars of my continued support and a lot of respect.

I hope Epps can make this right, I don't like to see long standing CGN'ers get the run around, all the best.
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Quite correct on Claven2's credability. He's not some inexperienced, unskilled a$$hat with an axe to grind.

This publicity has cost them my business; given their execution of policy regarding the sale and return of defective NIB merchandise.

On the other hand it's comforting to know the gun business in Canada is flourishing to the point where reputable dealers can afford to screw serious customers:ang3
 
I would still email the manufacturer and explain the situation. I once had a problem with an old T/C Hawken - the stocked cracked while practicing at the range right before the season. It was an old rifle, and I had bought it second hand. I got a call from a stocking gun shop saying that they are sending me A WHOLE NEW RIFLE, and to take the parts I need, and return the messed up parts. The manufacturer obviously made some arangement with the dealer. I had all the new parts in time for hunting season. IMO they went above and beyond their duty. Sometimes a pleasant and humble phone call can do wonders. You always attract more flies with honey....
 
OOoooooohhh, this isn't going well.

Too many bad stories, I remember how stunned I was with another CGN sponsor business, their invoice states "return all defective product to US not the manufacturer" I won't say who they are, but their reputation already makes them a Tier 1 dealer, so no prizes for guessing.

I'm sure Epps has plenty of happy customers, and they have great prices, but these unfortunate customer reviews don't fill me with confidence.

How much business is a GunNut worth? More than this unresolved issue....more than a long, long, long shot.

Not good....
 
I have had nothing but terrible service at that place. I was in the other day and asked for some advice on selecting a decent powder for reloading 22-250 rounds and explained I was new to reloading rifle. I was told they could not recommend a powder as I may blow my fingers off and then come back to sue them. I was told to find a load in a manual and make my own selection from that. I asked if there was a manual I could look through so I might purchase some powder before the two hour trip north to home. I was then told to feel free to purchase any loading manual off the shelf. Talk about a great help. If Bob Lawry or Lou Hummason had run their businesses this way years back they would not have had many shot gunners to deal with. Epps will never see me in their store ever again!
 
Look, I am sympathetic to the issue. Chiappa made a piece of junk and Epps sold it to you (as you stated in post 1 without inspecting it which you are not blaming them for). I am not sticking up for either party, and I suggest you research where you are to send it for repair and send them your pictures and explain what you want for recourse. And I Wish you luck with this, not hard feelings.

However IMO, it is neither parties issue that you do not have something to use for the upcoming season.

Articles are made by people, people who make mistakes. This applies to all articles - rifles, scopes, rings you name it. Which is why it is usually a good idea to give yourself some time to resolve any potential issues that may arise, given the short seasons we deal with in Ontario for hunting.

I can give numerous examples of issues I have had recently:
1) A set of Talley rings bought from another sponsor that arrived without any screws in the pkg
2) A BNIB rifle (site sponsor) that would not work because the extractor was faulty and I had to send it to the warranty center for repair
3) A 2nd set of Talley rings that was 1 screw short.
4) I ordered a set of 257 Wby mag dies and the dealer got in a set of 257 Roberts dies for me...

Lucky for me I gave myself lots of time to resolve these various issues prior to the hunting season opener.

So I am not being a smart arse when I suggest others do the same thing because I have had things happen to me regularly so I am in the habit of planning ahead.
 
FWIW, I just sent a PM to North Sylva (the importer) to see if there is anything they can do. Not sure how to contact Chiappa themselves.
 
unreal id be sick over this whole situation, SICK, I cannot believe they would not exchange this straight up, if this whole thread is deemed to be true canadiangunnutz should not let them have a banner on this website, get rid of them, thanks for the heads up and hope all works out
 
I wont name the gun or the person invloved as the situation is not yet resolved. But "someone" had a bad time with epps very recently. Bought a new rifle brand name 308. Gun fired two rounds on day one and malfunctioned. Brought gun back to epps, they said it is covered under warr. no problem. After having the gun for 4 weeks, "someone" started to call epps to inquire, constantly receiving voice mail and full inbox messages!!! This went on for several more weeks. "someone" finally wnet up there in person at week9 of them having the gun. Hunting season coming up epps whats up with my gun? The gun had yet to be even seen by the gunsmith!!!! "someone" kept things polite and said we needed the gun no later than 00/00/0000 or we wanted money back 100%. The person agreed that all would be okay. Week 11!!!! Picked up gun, went hunting, tried to shoot, same malfunction!!!!!!!!!!

2 rounds through this gun, purchased brand new. Epps had better step up and offer 100% money back. They had the gun for 11 weeks and it's still not fixed! Near impossible to reach them on the phone, and an absolute cluster %^$% to deal with in person. This place will no longer reciver my business, "someones" business or the business of any of my friends. This store exists soley out of convenience(location), otherwise they would have been outta business years ago. Really a shame, being polite and honest with customers can go along way. Two thumbs down for good ol' Epps.
 
Bigbubba said:
However IMO, it is neither parties issue that you do not have something to use for the upcoming season.
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Huh? I have LOTS of guns to choose from for the season, the point is I was looking forward to hunting with THIS gun and paid a premium price to have one NOW. (for example my LGS quoted $200 less for the same gun but could not get it here in time.)
 
I really love these threads, it never fails to amaze me how shops can shoot themselves over and over again in the head over problems that could have been fixed so easily for very little cost to them, but now they might lose hundreds or thousands of dollars of profit.

I can only guess they have to much money already.

Graydog
 
ajdale said:
Its quite clearly stated that all new firearms must be sent to manufacturers if they are defective.
I bought a 336XLR that had problems and I just shipped it right back out.
It sucks, but its quite clearly stated that that is their policy.
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Problem is that not all manufacturers have distributors or repair centres or representatives in Canada.
And we all know that trying to ship a firearm out of Canada and into another country (specially the US)
and also doing the paperwork so that, eventually you get it back -repaired- or another as a replacement
would be daunting.

Manufacturers' warranty is one of the reasons many of us buy from dealers rather than privately on the EE.
 
graydog said:
... it never fails to amaze me how shops can shoot themselves over and over again in the head over problems that could have been fixed so easily for very little cost to them, but now they might lose hundreds or thousands of dollars of profit.
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Agreed. Any half decent shop would exchange or refund the purchase and deal with the warranty themselves.
 
unethical policy, in matters of obvious factory defaults the distributor should just handle it even if you have to eat some profit. if the product is often defective dont sell it, if its an isolated issue STFU eat the loss and retain a reputation worth something. this is not a new or difficult concept to grasp WTF is going on down there
 
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