A bad experience at Epps

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R005t3r said:
Quite correct on Claven2's credability.
On the other hand it's comforting to know the gun business in Canada is flourishing to the point where reputable dealers can afford to screw serious customers:ang3
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That's exactly what I am thinking.
Love your comment :)
 
I've had my fill of Ellwood Epps in the 3 visits and one phone call I've had with them.
Thought maybe I just caught them on a "bad" day.
I've owned guns for 30 years and likely bought and sold/traded will over 100 of them. I've never been treated like I was at this store. They had Zastava 22 rifles on their web site. Zastava's can have good or bad stocks on them. I called to see if they could send me a couple of pictures of the best stocked gun they had. I was told they don't take pictures of "new "guns. WHAT???? I guess someone needs to tell their staff "wood stocks are all different". They wouldn't take 15 minutes to take a couple pictures and send them but I guess I should just take the 1.5 hour drive(each way) to find out they don't have what I want. They let me know, I'm just not important to their future sales figures and neither will most of my friends and anyone else I talk to about this.I already talked 3 friends into buying somewhere else based on my experiences with them. This thread just reinforces what I was thinking.
Good luck Epps crew. Your loosing money every time a customer is treated this way !!!!
 
I purchased a rife from Epps a few years back and on opening the box for inspection a pin fell out of the rifle , got treated the same way . I will not shop there again and for the literally thousands of dollars (if not more) I have spent on dealers who actually care about customer service , I should have been a lesson but I guess not .
 
RossArms said:
unethical policy, in matters of obvious factory defaults the distributor should just handle it even if you have to eat some profit. if the product is often defective dont sell it, if its an isolated issue STFU eat the loss and retain a reputation worth something. this is not a new or difficult concept to grasp WTF is going on down there
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This is absolutly correct.

I think what almost all the people that have responed in this thread that for whatever reason agree with Epps, don't grasp is that this is not a warranty isuue. The gun was never ok, it was faulty from the get go. Epps sent the customer a faulty product and therefor should send him a new one or failing that give him a full refund. END OF STORY.

Graydog
 
graydog said:
This is absolutly correct.

I think what almost all the people that have responed in this thread that for whatever reason agree with Epps, don't grasp is that this is not a warranty isuue. The gun was never ok, it was faulty from the get go. Epps sent the customer a faulty product and therefor should send him a new one or failing that give him a full refund. END OF STORY.

Graydog
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You would think and then hash it out with their supplier like just about any other business would.I've bought stuff off and on from them and to be honest the quality of service has definitely gone down over the years.Lukewarm at best.I go right by their door on my way to North Bay several times each year and I don't even bother stopping in anymore.
 
2 firearms bought without problem .Service was great . Third one - lever action - HUGE problem , sent rifle back to ElEp for warranty repair and got it back unfixed .Problem was NOT solved unless I contacted manufacture ( Marlin) .Never again will buying from ElEpss
 
Hope you get your issue resolved Claven. I know the feeling when you wait for your new purchase....


I will never shop at Epps. When I phoned a few times to inquire about ordering a few items ($3000 and $2000 rifles) I was treated with such a rude employees that I will avoid them for good.

I've dealt with a lot of gun shops in Ontario and across Canada and just like others said, I'll pay more if I need too and give my hard earned dollars to a shop that supports me during and after the purchase.
 
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ostrof said:
2 firearms bought without problem .Service was great . Third one - lever action - HUGE problem , sent rifle back to ElEp for warranty repair and got it back unfixed .Problem was NOT solved unless I contacted manufacture ( Marlin) .Never again will buying from ElEpss
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I never realized how many of us are out there in regards to having problems like this. I just thought it was the luck of the draw and begrudgingly accepted it when I had my problems. LOL
 
Ive bought 2 used rifles and was lucky to have no problems. After reading a post like this and hearing about this lame a$$ return policy...I sure as heck wont be buying from them. Thing is that Gunnutz tend to tell all their buddies where a deal is or where service is the sh!ts....it spreads like wildfire. Epps has more to loose then anyone in this bummed deal.

SHAME ON YOU ELLWOOD EPPS, your policy's are a JOKE!!!!!!!
 
It's a great deal if you own the gun store.
Get a defective product
Sell to customer for a profit and recoup your capital
Find out the customer is not happy
Make it the customers problem and keep your profit.

I'm glad that everyone see's this situation as crazy. I had an exact situation with a well respected dealer on here and couldn't believe that he thought it was ok for me to buy garbage and then have to deal with the manufacturer myself while he still made a profit. In the end after a lot of PM's he did come good though and I hope epps does too for you.
It's kinda like fraud is it not? Out of curiosity did you ever contact M/C? I'd like to know their take on it
 
Just a note, Ive had issues a shop and defective goods in the past and believe me Mastercard has more weight then you as a single consumer. They tend to get the job done and with some authority.

Cheers!!
 
enefgee said:
I'm glad you posted this - thanks for the warning, my cash can go elsewhere. They'll take their place beside a certain Black Rifle importer, in the "skip it" section of the directory.
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Could you please tell me who the "certain Black Rifle importer" is?? I'm new to black rifles and I'm researching my first purchase. I don't want to spend my money in the wrong place.
 
Yikes! I was going to buy a SS New Vaquero form Epps with my next pay cheque. Guess not any more. Sorry to hear about the OP's issues but glad to have read all the conflicts with this business before plunking down my hard earned $$. Hope you get your situation resolved soon. Humm, who else has .357, 5.5" Ruger New Vaquero in SS in stock at a good price? :p
 
I hope they made a lot of "profit " off of your purchase because they sure lost alot more than profit because of this thread. Glad to see the word is getting out. It's time stores like this get a rude awakening and start treating customers with the respect they deserve. We the customer after all are the ones that keep them in business. I was at a store one time and asked the guy behind the counter if he could do any better on the price. "No that's priced pretty low" he said. Before I left some other guy I think he knew, came in and asked the same question. He knocked the price down by $50. I barged in and said I would take it for that price. After all I asked for a better price first. he responded if the guy holding it didn't want it I could have it for that price. This is the kind of bull***t that keeps me from going back to 3 different stores.
 
You paid with MasterCard. Check with them about returning a defective item that you just purchased. Depending on MasterCard policy Epp's may have to take it back and delete any restocking fees. I had a similar problem at a retailer (not gun related) with a big ticket item I purchased with my Gold Visa card. Visa took care of me and fast. Can't see why MC would be any different....
 
I stopped in at Epps on October 25th (Thursday) around 11am while returning from my annual bullwinkle hunting trip. There were as many staff as customers at the time and a group of staff were amusing themselves by wondering what ceiling decoration would hurt the most if it fell on you. I presently reload handgun and want to reload rifle so since the store wasnt busy it seemed like a good opportunity to pick the brains of the guys in the gun shop. My trip down the road to exceptional customer service started with me asking what powder they had that I could use for both 303 & 308 as none was on display. I was promptly told that that they couldnt give out reloading information and it was up to me to tell them what kind I wanted (guess at brands?). I can understand a liability issue if they were to give out load recipes but that wasnt what I was asking. With no powder or advice it was time to go. I had accumulated a couple hundred dollars worth of items while walking around and proceeded to the cash. That is where I heard the most contemptuous statement i've ever heard in a retail setting. The customer in front of me had the audacity to ask if they had a mailing list to which the clerk responded that they had too many customers now, why would they ever want to have a mailing list.

That was when my products returned to the shelves.
 
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