- Location
- Hudson Quebec Canada
I have been monitoring this post. I do not think they have sounded in not even once.
A bad experience at Epps
- Thread starter Claven2
- Start date
- Status
I have been monitoring this post. I do not think they have sounded in not even once.
Sherlock Gnomes
CGN frequent flyer
- Location
- St.Catharines
Have not been to store and will avoid it now. I have had much better service than this from both another retailer in Ontario and some out in BC.
Hope this gets resolved well for both parties.
Hope this gets resolved well for both parties.
Over the years I have bought several rifles and shotguns from Epps. The service was definitely better years ago. The last one that I bought was an inexpensive H&R single shot and I was made to feel that I was wasting their time and taking up valuable space at the gun counter that could have been used by someone buying something more expensive.
After reading this thread I am glad that there were no problems with any of them.
I guess my business will have to go elsewhere from now on.
After reading this thread I am glad that there were no problems with any of them.
I guess my business will have to go elsewhere from now on.
I agree. That's a bad experience. I will have to cross them off the list of places to deal with. Unfortunately, these dealers haven't realized that with the Internet, the same gun is often just a phone call or an email away regardless of where it is in Canada. Time to wake up boys.
I just think what ever apology will be made will be like one from a crumbling marriage. It's one thing to say to try to please all of us but its another to actual do and not revert back to the current status quo. Real change needs to be made not just the promise of it. I hope that the owners actually realize there is a serious problem and not just shrug it off and say oh well we still have our local walk in customers and that more then enough. I want a store that I can tell others about and I have always done so but now I'd rather shop else where then my own local store.
It's like I said before the store needs to move or total overhaul. It's like the business rescue shows. Better facility will equal happier employees and will mean more sales. I'd say they need to do an episode of undercover boss but he's there some times....
Things are just so crazy in the store. Like hector crazy and it's not like its organized chaos because its not. They need one maybe even two employees dedicated to answering the phones. It's kinda insulting when your standing at the table with 12 other people and there are four employees and two our on the phone. I can't tell you how many times I've been down there and all the customers are lookin at each other like what the h*ll is going on and all too often people just walk out. Like I said I think a big issue itself is the actuall store. Too much stock not enough space. The employees are run down everyday and literally running over each other.
I some seen a few attempts at improvement tho like the take a number system at the gun room also the ammo being bought up top not at the bottom so employees are not going back and forth so there is a positive to meant in this ever growing negative thread.
It's like I said before the store needs to move or total overhaul. It's like the business rescue shows. Better facility will equal happier employees and will mean more sales. I'd say they need to do an episode of undercover boss but he's there some times....
Things are just so crazy in the store. Like hector crazy and it's not like its organized chaos because its not. They need one maybe even two employees dedicated to answering the phones. It's kinda insulting when your standing at the table with 12 other people and there are four employees and two our on the phone. I can't tell you how many times I've been down there and all the customers are lookin at each other like what the h*ll is going on and all too often people just walk out. Like I said I think a big issue itself is the actuall store. Too much stock not enough space. The employees are run down everyday and literally running over each other.
I some seen a few attempts at improvement tho like the take a number system at the gun room also the ammo being bought up top not at the bottom so employees are not going back and forth so there is a positive to meant in this ever growing negative thread.
Last edited:
Harrier .45
Regular
- Location
- Ontario, north of Toronto
The issue is being dealt with privately, as the OP has already stated. Until there is some resolution to this matter, there is no statement to be made.
That IS our official statement at this time.
That IS our official statement at this time.
Harrier .45
Regular
- Location
- Ontario, north of Toronto
Sir:
Thank you for airing this issue on the Canadian Gun Nutz forums, however for the sake of full disclosure and transparency, please allow me to set the record straight on this matter:
I have carbon-copied you with every E-mail I have sent to our S&W distributor requesting pricing and availability on the front sight blade that you have requested. I have made multiple telephone calls and left several messages for the parts department to return my calls. All of this has been documented to you.
When i suggested that you contact the distributor directly, it was not my intention to suggest that we had no interest in assisting you with this matter, only that as we have not yet received any response from that distributor, you as the customer might have better success in receiving such an answer to your request than we have yet experienced.
Truly, there was no need for you to publicize this incident with a posting on the GunNutz forum until this matter had been resolved one way or the other. I did not "ignore" your question about returning the firearm. However, as this thread to which you have subscribed so adequately points out, the conditions required to return a firearm that is deemed to be defective or improperly constructed by the end user remains the decision of the distributor, not the retailer.
As for "expect[ing] [you] to pay for the sight", at what point was that part of this matter ever discussed? The issue is a warranty matter, and as such would be covered under that warranty if the issue is indeed a result of any manufacturing error, and not an end-user issue. At no time have we suggested or implied that there would be any fee to you for correction of this problem, as the revolver was purchased from our store as a new firearm, and is covered by the aforementioned manufacturer's warranty.
Again, I see no reason why this issue should have been posted on a public message board until such time as some suitable resolution had been secured.
Beyond all of that, I have once again contacted North Sylva this morning, however there is still no response from them regarding this matter.
In addition, I did contact Wortner's Gun Works out of Chatham, Ontario. Wortner's is the licensed S&W warranty repair centre. Upon describing the situation you have experienced with Wortner's, they are reluctant to provide any replacement front sight blade until they inspect your revolver. To that end, you may wish to contact Wortner's directly and discuss the issue with them so that they can determine whether they would be able to provide a loose replacement part, or if the firearm itself should be inspected and repaired by their shop.
You may contact Wortner's Gun Works at 519.352.0924.
I will provide any response that is forthcoming from our S&W distributor as soon as it becomes available.
______________________________
Thank you for airing this issue on the Canadian Gun Nutz forums, however for the sake of full disclosure and transparency, please allow me to set the record straight on this matter:
I have carbon-copied you with every E-mail I have sent to our S&W distributor requesting pricing and availability on the front sight blade that you have requested. I have made multiple telephone calls and left several messages for the parts department to return my calls. All of this has been documented to you.
When i suggested that you contact the distributor directly, it was not my intention to suggest that we had no interest in assisting you with this matter, only that as we have not yet received any response from that distributor, you as the customer might have better success in receiving such an answer to your request than we have yet experienced.
Truly, there was no need for you to publicize this incident with a posting on the GunNutz forum until this matter had been resolved one way or the other. I did not "ignore" your question about returning the firearm. However, as this thread to which you have subscribed so adequately points out, the conditions required to return a firearm that is deemed to be defective or improperly constructed by the end user remains the decision of the distributor, not the retailer.
As for "expect[ing] [you] to pay for the sight", at what point was that part of this matter ever discussed? The issue is a warranty matter, and as such would be covered under that warranty if the issue is indeed a result of any manufacturing error, and not an end-user issue. At no time have we suggested or implied that there would be any fee to you for correction of this problem, as the revolver was purchased from our store as a new firearm, and is covered by the aforementioned manufacturer's warranty.
Again, I see no reason why this issue should have been posted on a public message board until such time as some suitable resolution had been secured.
Beyond all of that, I have once again contacted North Sylva this morning, however there is still no response from them regarding this matter.
In addition, I did contact Wortner's Gun Works out of Chatham, Ontario. Wortner's is the licensed S&W warranty repair centre. Upon describing the situation you have experienced with Wortner's, they are reluctant to provide any replacement front sight blade until they inspect your revolver. To that end, you may wish to contact Wortner's directly and discuss the issue with them so that they can determine whether they would be able to provide a loose replacement part, or if the firearm itself should be inspected and repaired by their shop.
You may contact Wortner's Gun Works at 519.352.0924.
I will provide any response that is forthcoming from our S&W distributor as soon as it becomes available.
______________________________
Sherlock Gnomes
CGN frequent flyer
- Location
- St.Catharines
Read through the pages. There was another Gunnut with an issue with his revolver. Slight hijack but on the same thread topic.
Guys,
Harrier mentioned that they are in contact with me which is true. (I'm the op).
The revolver thing was brought up in a later post in this thread my someone else - nothing to do with me and I don't think the epps folks intended to link the two topics.
Fwiw.
Harrier mentioned that they are in contact with me which is true. (I'm the op).
The revolver thing was brought up in a later post in this thread my someone else - nothing to do with me and I don't think the epps folks intended to link the two topics.
Fwiw.
Harrier .45
Regular
- Location
- Ontario, north of Toronto
The revolver issue was brought up by another customer who added that matter to this thread before any resolution was completed. As noted in my previous response, we are working to correct BOTH issues as swiftly as we are able.
BigBeaverBoomStix
CGN frequent flyer
- Location
- Toronto North
P&D does issue receipts that state "all sales final" and return to manufacturer for repair - BUT I bought/ordered a new Leupold scope from them, it had a minor cosmetic scratch and they offered no excuses and were willing to replace it, so I have to jump to their defence based on my experience. I didn't bother returning the scope, just a little scratch..but I did appreciate their professional attitude, stuff happens.
ALBERTA BOY
Regular
- Location
- Edmonton, AB
What Epps is doing is illegal. It violates Ontario law.
Epps should return the gun and deal with the problem themselves, then resell it as used with full disclosure.
It's called "cost of doing business."
Sometimes a business absorbs these costs in order to maintain happy loyal customers and a good reputation.
What have we come to when the giant multinational chain (Cabela's) has better policy and customer service than the little guy? They will return any defective firearm within 30 days. (defective only).
It's like Canadian only dealers are trying to commit suicide or something.
I know a lot of Canadians complain about people who shop at the big U.S. chains like Cabela's or Walmart etc but, you know, sometimes they just deserve our business more...
- Status
