A bad experience at Epps

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I love how no attempt was made to address all the other issues that were brought up in this thread. No attempt what soEver. Just getting the site to move the thread off of the front page!!

As I indicated Status quo is good enough for them. A simple " we are trying to make things better after hearing all the bad experiences we have good prices and our service and our old falling apart store should match them." On a side note I hope I don't get
Spit on the next time I'm in the store for ammo. Maybe it's time I shut up.
 
Why should EPPS be afraid to have things go public? If you are a good company providing quality service and really doing your best to solve issues, why be upset that the issues are aired out online? After all, if your company really is reputable the end results of threads like these are happy customers no?

All I read in Harriers response is a load of attitude. Should we NOT be allowed to hold retailers accountable? If your company really does take the consumers interest to heart, there should be no fear of threads like these.
 
All this talk about new firearm purchases gone wrong makes me glad that I only buy used of the EE. Sure, I have had one issue so far, but it was quickly remedied and at little cost. The money I save on taxes and not having to deal with the B.S at some local gun shops makes up for the risk.
 
Its simple buy from EPPS or don't buy from them, we all now know there sellers policy, I don't think its right but buyer beware.
 
It is you who don't get it. The OP paid his money to Epps. He has a contract with Epps (and their stamp on the receipt is meaningless if it is mentioned after the sale). If they fail to deliver the goods, that is on them. If something happens later, that's a warranty issue.

The warranty is a marketing tactic to reassure the customer they are buying a quality product. The consumer protection laws are in place to make sure the customer gets what he paid for. OP did not get a functioning rifle. End of story.

ithacaguy said:
You fellows dont get it at all.. I have a retail store also and warranty procedures are set by manufacturers not retailers.
You should be ripping a strip off Chiappa, not Epps.
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Well put

FyreFighter said:
It is you who don't get it. The OP paid his money to Epps. He has a contract with Epps (and their stamp on the receipt is meaningless if it is mentioned after the sale). If they fail to deliver the goods, that is on them. If something happens later, that's a warranty issue.

The warranty is a marketing tactic to reassure the customer they are buying a quality product. The consumer protection laws are in place to make sure the customer gets what he paid for. OP did not get a functioning rifle. End of story.
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The transaction is between the customer and store. The store should man up and not pass the buck. The store, not the customer, then can deal with the manufacturer, importer, distributor. Most retailers do it that way, the ones that don't shouldn't get the business IMO.

Let's say my widget from Walmart doesn't work. I take it back and they refund me. They don't give me some factory address in China and tell me it's now my problem. A gun store should be at least as good as Walmart!
 
Harrier .45 said:
The revolver issue was brought up by another customer who added that matter to this thread before any resolution was completed. As noted in my previous response, we are working to correct BOTH issues as swiftly as we are able.
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Sorry Harrier 45 I do not beleive you when you say that. If you were, then you would have told Claven2 to just send the rifle back and we will refund your money. That does not seem to be happening, it seems you are trying to get the Dist. to take care of what in this case is your problem and they are like you guys and don't want to step up to plate either.

As another poater stated isn't it really great when Wallmart give ten times better service then you guys do. Harrier 45 you should keep up your posts with your attitude, it is really helping your cause here.

Claven2 you were absolutly correct in starting this post it has let a lot of know what Epps is really like to deal with.

Graydog
 
If you have 100 people, that have never met, complain about the service from a certain dealer, are the 100 the problem? or the ONE... common denominator suggests...

I turned an old LE 303 into an EPPS 303 back in the early 80's, customer experience was awesome, but that is when we actually dealt with Mr. Epps! Since then I have spent on average $7,000 per year on firearms, as high as $22,000 per year, i know that is piddly to most, but to me that is a LARGE portion of my income. I have not spent ONE dime at any place without a good return policy since I also got stung via telephone order many years ago. Ended up with a $1,500 paper weight that is too big for paper!! Since neither the maker OR the distributor would deal with anyone but a dealer!!

Posting in the Dealer only thread complaining about the customers that complain about your customer service and policies should open your eyes as to the ONE thing that would launch your store into STELLAR status. EXCELLENT CUSTOMER SERVICE!




``It seems over and over again we see all sorts of threads written by customers ranting about poor service or lack of empathy from gun retailers and dealers.``



Usually a person would look at the symptom, determine the cause, then remedy the problem... #####ing about it is not the correct way.
 
OP, I hope you are pursuing this matter through MasterCard. Return the rifle with signature required. Epps is in violation of Ontario contract and consumer protection law.

Once you have returned the rifle, have MasterCard refund your money.
 
ithacaguy said:
You fellows dont get it at all.. I have a retail store also and warranty procedures are set by manufacturers not retailers.
You should be ripping a strip off Chiappa, not Epps.
Click to expand...

Thats a pretty ####ty CS in my opinion. I work in a medical supply company and WE deal with everything not the customer. If somethings wrong we send the replacement immediately then deal with the manufacturer ourselves. Companies that pass their customers to someone that customer has never dealt with to avoid monetary loss, IMO, shouldn't get any business. Our CS has ensured us steady growth since 71 and now we equip entire University labs in Canada and the States, and ship worldwide.
 
ALBERTA BOY said:
OP, I hope you are pursuing this matter through MasterCard. Return the rifle with signature required. Epps is in violation of Ontario contract and consumer protection law.

Once you have returned the rifle, have MasterCard refund your money.
Click to expand...


beautiful idea, and will work 100% send that rifle back to them and let mastercard deal with them, once mastercard gives them a call epps will come crying and begging for you to stop! and probably send you two rifles! you will get your money back from mastercard thats a fursure! been there done that!.......and for all you that are talking about "deal with chippa deal with chippa" you know any american firearms manufacturer will hear that you are trying to send a firearm to them from canada, then they will ask "where is canada" and say sorry too bad, have fun with customs! smith and wesson would not even send me a new front site for my mp40 after the paint blew off they laughed told me to use nailpolish and get back in my igloo basically they dont giv e a F*** and nor will chippa EPPS FIX THIS MESS! AND LETS HEAR IT FROM YOU NOT SOME FAKE PRETENDING HE IS A STORE EMPLOYEE TRYING TO GET ATTENTION IN THIS THREAD!
 
ithacaguy said:
you fellows dont get it at all.. I have a retail store also and warranty procedures are set by manufacturers not retailers.
You should be ripping a strip off chiappa, not epps.
Click to expand...


customer service is number one, dont pawn it off on the manufacturer, what a cop out, epps shipped s**t and now is in s**t! Dont let this go "chippa2" mastercard help desk will get u thru this and money refunded 100%
 
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