ALL GOOD NOW ! WANSTALLS CAME THROUGH! (I'd really like my rifle back...)

Gary and Dan are talking care of us, just before the hollidays i ordered a Browning 375 H&H from them, for a reason a little chip of the Wheatershield was gone from the side of the crown, nothing to impair shooting and minor cosmetic issue, but i was sended a mail by Dan , telling what i wanted them to do for me, exchange, repair, i told Dan, i will keep the rifle this way, it is ok, call them they will go out of their way for you... JP.
 
Ok, maybe there is a good explanation, maybe not... But 2 years?? Seriously?? I'm sorry but if it were me, regardless of the explanation I would have been standing on their counter jumping up and down yelling "I WANT MY MONEY BACK!!" about 1.5 years ago...
 
Yes, it would be nice to hear the other side of this story. This is to the point that it needs to be cleared up for the image of the dealer and customer confidence in purchasing.
 
gravis said:
That sounds troubling; why on earth did you wait two years and post this here, why not just go back to the store???
Click to expand...

im getting sick of the bad mouthing on here. Call them not us. They have amazing service and will help you in a second. Its not a joke to publically call out a company and implie they do not care about your business. Guns are not made accross town. Warranty work and service can take forever and replacing an item can too. Phone them.

not cool
 
Messy Pants said:
im getting sick of the bad mouthing on here. Call them not us. They have amazing service and will help you in a second. Its not a joke to publically call out a company and implie they do not care about your business. Guns are not made accross town. Warranty work and service can take forever and replacing an item can too. Phone them.

not cool
Click to expand...

Wow... Did you read his post??

Bartledan said:
So I drove all the way back. Wanstalls took the gun to show it to their gunsmith, and gave me a claim tag (which I still have). I never heard back. Indeed, I've called many times, and some lady has promised, every time, to call me the next day with the status of my rifle. Nobody has EVER called me.
Click to expand...

He has called them, and they don't call him back. And he did post in their section on the fourm hoping for a reply for them.

If everything he is saying is true, which it may or may not be, then he has EVERY RIGHT to post here and make the general public aware of the situation. Holding a company accountable for their service, both good and bad, is one of the greatest functions of social media.

I say good on the OP if the store isn't being told as misguiding for his benefit. I personally want to know about these kinds of experiences with retailers.
 
AndrewNS said:
Wow... Did you read his post??
Click to expand...
They answer their phone everytime I have called during business hours and anytime you want to talk to an owner or manager they put you through They are always there. The dont screen calls or take messages and not return them. That I do not believe. Ive been dealing with them for years.

And jeez if you want something call every day. I would be choked if this happened.

It is not plausible that they are tyring to be jerks or keep his gun, it is not good business and it is not normal for them. Like I said warranty work takes foreve on guns most of the time.

i absolutely want to hear both sides as well and it will effect my purchasing confidence there if they have lost his gun and will not replace it or refund it..
 
Messy Pants said:
They answer their phone everytime I have called during business hours and anytime you want to talk to an owner or manager they put you through They are always there. The dont screen calls or take messages and not return them. That I do not believe. Ive been dealing with them for years.

And jeez if you want something call every day. I would be choked if this happened.

It is not plausible that they are tyring to be jerks or keep his gun, it is not good business and it is not normal for them. Like I said warranty work takes foreve on guns most of the time.

i absolutely want to hear both sides as well and it will effect my purchasing confidence there if they have lost his gun and will not replace it or refund it..
Click to expand...

I haven't dealt with the company and don't know their policies and what they are like to deal with. Like I said, I don't know the whole story, just like no one else here does. I'm just saying, if what he is saying is 100% legit then I would be doing what he is doing, only I would have made a post like this 1.5 years ago. If it is 100% legit, then, in my opinion, it isn't fair to call him out for posting here if he felt it is the only course of action he has left... The voice of the masses calling for an explanation is a lot more powerful than the voice of one customer.
 
Tagged for interest - almost 2,100 views.

What's the old marketing adage?

It is always to cheaper ($$$ wise) to maintain a good relationship with an old customer than to get a new one.
 
LOL...wow, is right! I did read "Messy Pants" post! Sad, really. Thanks AndrewNS for your post. I agree with you 100%! It would be nice to hear the other side of this story. This is to the point that it needs to be cleared up for the image of the dealer and customer confidence in purchasing. I also agree that we have EVERY RIGHT to post here and make the general public aware of the situation. Holding a company/retailer accountable for their service, both good and bad. Dont tell me "Messy Pants", that you have never received a bad review about any retailer, here or not....and be appreciative that you received that information. Hey Guys! Here's a great idea! Lets just post nice things about a company and dont tell anyone of our bad experiences that we have here with them, so we can see the next guy get screwed over too!...What do you think?? Great idea?
To "Bartledan" I am particularly interested in your association with Wantalls and how they are rectifying your problem! Please keep us posted on your progress, and good luck!
For those of you, who have had great retail experiences with them, I also look forward to those reviews!
 
Last edited:
Bartledan said:
Well, here's the story:

Something more than a year ago, I bought a Rossi 92 in 44 mag with a 16" barrel. It seemed to work fine in the store. When i got home, I discovered that if two loose screws were tightened, the gun couldn't be cycled. Defective out of the box.

So I drove all the way back. Wanstalls took the gun to show it to their gunsmith, and gave me a claim tag (which I still have). I never heard back. Indeed, I've called many times, and some lady has promised, every time, to call me the next day with the status of my rifle. Nobody has EVER called me.

Wanstalls has had the gun since December 2010.

I either want the gun back in perfect working condition, or my money back.

You should have my name and number, based on this story. Please contact me.
Click to expand...

Hello Bartledan,

Please PM me with your name and claim number and i'll look into it as soon as i get in today. I am not familiar with the situation but i'll check with our counter staff and gunsmith records and have this situation resolved for you.

Gary
 
Im pretty sure its only a miscommunication or something like that. It should be resolved by the buyer/store without being a public stoning. Im sure this will be resolved quickly now that it was made public to the whole CGN community. Ive never bought anything from Wanstalls but I only heard good things about them...
 
.
I have found that if a situation such as the OP describes did happen, I have a "magic" little sentence that I use. It works VERY well with Government Burearcrats too.

If you are not getting satisfaction, you should ALWAYS keep a record of the date and time you phoned, and the person you talked to. If you still get the run around after an UNREASONABLE length of time, then this is what I tell the person I am talking to.

"It does not seem that you have either the ability or authority to solve this problem. What is the name of your Supervisor, and what is their telephone number?"

If you still have a problem at that level, then you tell the Supervisor the same thing. Eventually, you will get to someone who will be pissed off that such a problem was not solved at a lower level, and take the appropriate action.

Also, you should get their "decision or explanation" in WRITING. Then you have something that you can quote back to them.

I have not dealt with Wanstalls but from what I can see, they have a good reputation. However, once in a while, something does "fall through the cracks," and a problem occurs.

I also have to join the "Why did you wait two years on this?" Brigade.
.
 
You must log in or register to reply here.
Back
Top Bottom