ALL GOOD NOW ! WANSTALLS CAME THROUGH! (I'd really like my rifle back...)

[kamlooky]

These threads intrigue the bahjeezus out of me.
Hopefully this will get resolved in a manner
courteous to both sides.
Never dealt with them, but seems the pendellum
is swinging towards the vender.
Given the time this thread started and the reply by
Gary, I think this will work out in both parties favor.

 

[Bartledan]

First, I goofed in the original post. They've had the rifle something more than a year, correct. That means December 2011, not 2010. My mistake, and I apologize.

I agree, the Wanstalls folks are very nice, and have a reputation for the best service in the world.

I would drive down there if it took less than half a day, round trip. $600 rifle + (4 hours * my hourly rate) is a damned expensive rifle. Besides, I've already spent two half days making that trip twice, and I'm committed to a third when I pick up the rifle or refund.

Something you will all agree on about Wanstalls is they pick up the phone less than one time in three that you call. Wandering around outside the office on a personal call, over and over again? Unprofessional.

Plus, my 11 month old son is a great deal more important to me than that rifle. Nevermind that I work rather more than 40 hours a week, and consult pretty regularly by moonlight.

Thank you kamlooky for pointing out that "Gary" has replied. I did not see it in the babble. I will find it now.

Cheers,

D

 

[Messy Pants]

Im pretty sure its only a miscommunication or something like that. It should be resolved by the buyer/store without being a public stoning. Im sure this will be resolved quickly now that it was made public to the whole CGN community. Ive never bought anything from Wanstalls but I only heard good things about them...

Exactly ... this should have been made public after contacting the owner. it is easy he answers the main email on their website, you can PM them here. and can be reached by phone.

 

[grijim]

There it is , " after contacting the owner" .

 

[sendero]

wanstalls was always 110% with me too !!! very curious

 

[scobro61]

be sure to let us know how this plays out

 

[mxc297]

I for one find this thread interesting,

I think that after several phone calls it is fair game to post pubically, both negitive and positive issues. I am also pleased that Gary has taken a public notice to speak with Bartledan via a PM regarding the personal information which does not need to be shared in a open forum.

I hope the outcome is favorable for both parties and we get a report back on what happened, as well as the customer service provided.

For all of you with sinister comments, why do you need to be so distrustful thinking that this is an effort to discredit the company. Errors happen, things get delayed and items fall off a desk. Not abnormal in a busy enviroment. This could be as simple as a manafacturing delay in troubleshooting a one off defect verses a recall. On the other side this could have happened to several customers as improper actions of one employee.

Lets see it play out and wish for a positive outcome.


Cheers

 

[i-owe-so-off-to-work-i-go]

I've bought a shotgun, a couple of pistols, a 30-06 and for my grandson, a pellet rifle, from them and the service has been fantastic.

 

[Mount Sweetness]

Sounds like a headache. The lesson I learned here is not to buy a piece of crap Rossi.

 

[joelyknives]

"There are two kinds of crap-cheap crap, and expensive crap". That being said, even more expensive guns can have issues, and no I don't think guns are crap. Sounds like some careful filing of the screws until they could be tightened without interfering with cycling the action was all that was needed(or, shorter factory screws). Also, don't bring your gun to me. With all the projects I have on the go it would probably be three years. Thanks.

Well, here's the story:

Something more than a year ago, I bought a Rossi 92 in 44 mag with a 16" barrel. It seemed to work fine in the store. When i got home, I discovered that if two loose screws were tightened, the gun couldn't be cycled. Defective out of the box.

So I drove all the way back. Wanstalls took the gun to show it to their gunsmith, and gave me a claim tag (which I still have). I never heard back. Indeed, I've called many times, and some lady has promised, every time, to call me the next day with the status of my rifle. Nobody has EVER called me.

Wanstalls has had the gun since December 2011. (Edit: 2011, not 2010. Blame it on bad new-year math. #####)

I either want the gun back in perfect working condition, or my money back.

You should have my name and number, based on this story. Please contact me.

 

[scianna54]

"There are two kinds of crap-cheap crap, and expensive crap". That being said, even more expensive guns can have issues, and no I don't think guns are crap. Sounds like some careful filing of the screws until they could be tightened without interfering with cycling the action was all that was needed(or, shorter factory screws). Also, don't bring your gun to me. With all the projects I have on the go it would probably be three years. Thanks.

I agree. The OP already knew what was the problem. Just buy some new screws or file the old ones a bit lower or use some washers. Easy fix, still would like to hear the outcome.

 

[Craig0ry]

I agree. The OP already knew what was the problem. Just buy some new screws or file the old ones a bit lower or use some washers. Easy fix, still would like to hear the outcome.

If I bought something brand new and it didn't work, I would take it back, Not hassle myself trying to fix it, My time is worth money.

 

[Pistolwhiptricks]

If I bought something brand new and it didn't work, I would take it back, Not hassle myself trying to fix it, My time is worth money.

Exactly. It only makes sense.

 

[mlehtovaara]

Yes, and you can't buy your way out of bad publicity, no amount of good advertising will ever compare to one bad review.

You must be new to CGN................

 

[lwing]

I agree. The OP already knew what was the problem. Just buy some new screws or file the old ones a bit lower or use some washers. Easy fix, still would like to hear the outcome.

then someone says warranties void as you tampered with it, not sayin Wanstalls, I like them, but you have to be carefull,

 

[bobbynewmark]

SH*T HAPPENS... that's that

once in a while it happens to everyone. I never hear negative stuff about wanstalls, so I consider this an anomaly.

 

[jcbruno]

I have learnt along time ago sometimes you must go to the source, talking to the overall manager is always the best way sometimes there not even aware of the issues that may exist. I hope the best for you in getting this resolved.

 

[graydog]

I agree. The OP already knew what was the problem. Just buy some new screws or file the old ones a bit lower or use some washers. Easy fix, still would like to hear the outcome.

This qualifies as maybe the most asinine reply I have ever read that someone wrote. I assume that is why you have so many posts, as you put your mouth in gear before your brain.

Graydog

 

[Jericho]

My buddy bought a iccs mk22 from them last march, used it once, it jammed every second or third round. So he took it back to wanstalls in september 2012. they sent it out and he hasn't heard anything back from them! He is not happy at all, he paid around $700 for a 22 he shot once, and doesn't work!

Your buddy should have researched the mk22... it's notorious for jam issues. If they sent it out, at ISSC, not Wanstalls.

Wow... Did you read his post??



He has called them, and they don't call him back. And he did post in their section on the fourm hoping for a reply for them.

If everything he is saying is true, which it may or may not be, then he has EVERY RIGHT to post here and make the general public aware of the situation. Holding a company accountable for their service, both good and bad, is one of the greatest functions of social media.

I say good on the OP if the store isn't being told as misguiding for his benefit. I personally want to know about these kinds of experiences with retailers.

You must be new to CGN................

He is.. I've read quite a few of his posts...

I haven't dealt with the company and don't know their policies and what they are like to deal with. Like I said, I don't know the whole story, just like no one else here does. I'm just saying, if what he is saying is 100% legit then I would be doing what he is doing, only I would have made a post like this 1.5 years ago. If it is 100% legit, then, in my opinion, it isn't fair to call him out for posting here if he felt it is the only course of action he has left... The voice of the masses calling for an explanation is a lot more powerful than the voice of one customer.

Sigh.




Anyway... the new trend of bashing dealers on CGN to get what you want seems to be on the rise. Seriously people... deal with the company directly. We're all on the same side. Leave it to PM's, email, phone or personal visits... or worst case, the BBB.

 

[tgoodes]

Something you will all agree on about Wanstalls is they pick up the phone less than one time in three that you call. Wandering around outside the office on a personal call, over and over again? Unprofessional.

D

They may not answer the phone because that store of theirs is actually very busy. I go there frequently, they're very thorough talking to customers on their potential purchases. Can actually take a little time to even speak with someone when you're there. It's the reason Wanstalls is great. They remember you, they'll talk to you, and they'll actually help you.
Sometimes places get busy and phones don't get answered. Just call again if you have to.

I've never seen them outside the store on personal phone calls.