ALL GOOD NOW ! WANSTALLS CAME THROUGH! (I'd really like my rifle back...)

WanstallsOnline said:
Hello Bartledan,

Please PM me with your name and claim number and i'll look into it as soon as i get in today. I am not familiar with the situation but i'll check with our counter staff and gunsmith records and have this situation resolved for you.

Gary
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There you have it folks. Gary has replied the way a retailer should. This should now be a private matter between the customer and retailer. The op seems to know where to vent if he doesn't get satisfaction, & he is free to tell us all how it works out. I see no point tarnishing Wanstalls good name any further by allowing this thread to be visible anymore.
 
Its more a tarnish of the community (not the OP but about a third of the responses he recieved).

Wanstalls actually looks responsible and accountable in this matter. I think they would agree that it serves as GOOD review of them, and mediocre at best at some of the community members.
 
I think this might have been a case of, whoever you talked to on the phone many times.. neglected to pass any info.. and thats as far is it went.... I knew it would be taken care of quickly once the proper people were informed... glad it worked out.
 
midnightpossum said:
I think this might have been a case of, whoever you talked to on the phone many times.. neglected to pass any info.. and thats as far is it went.... I knew it would be taken care of quickly once the proper people were informed... glad it worked out.
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Yes, a likely scenario...
I took my Benelli into the local shop where I purchased it b/c a small screw that secures part of the gas system had broken off at the head. They drilled and extracted it, and ordered this single, small screw from Benelli. FIVE MONTHS later, and after many calls, I called the senior gunsmith and told him that I was annoyed/disappointed, and would come in, take my gun and deal with Benelli directly. He apologized, and sure enough, a week later my gun is repaired and ready for pick-up...no charge for anything.
Guess who had been dealing with it before I called one of the head-honchos? A 20 yr. old kid on the retail side...
 
midnightpossum said:
I think this might have been a case of, whoever you talked to on the phone many times.. neglected to pass any info.. and thats as far is it went.... I knew it would be taken care of quickly once the proper people were informed... glad it worked out.
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I just think they get so many calls per day it becomes hard to deal with sometimes.

Again glad it worked out
 
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I'm going threw a similar problem with my Kriss Carbine. Though it is FINALLY getting fixed after 11 months.

Bartledan said:
Update Jan 11, 4 pm: Yesterday at 6 pm I got a call from C. at Wanstalls assuring me that enquiries were being made. So far so good.

This morning at 9 am, Gary phoned me, and let me know what happened: Rossi essentially has no warranty depot in Canada, so Wanstalls was covering gunsmithing gratis. That means this entire time, the gunsmith has been waiting for parts. So, all blame to Rossi. Too bad. When I was a kid, I had a pump action Rossi .22 that was a death ray. Amazing.

Given this circumstance with the unavailability of parts, Gary offered to buy the rifle back at full price. I counter-offered with store credit. Nobody as good as Wanstalls should have to take the full length of shaft on this one. So, as I expected, I am entirely happy.

So long as Wanstalls will put up with me, I'll remain a loyal customer.


UPDATE JAN 11, 9 AM: I'm typing this on my damned phone, and will update later, but Wanstalls came through perfectly.


Well, here's the story:

Something more than a year ago, I bought a Rossi 92 in 44 mag with a 16" barrel. It seemed to work fine in the store. When i got home, I discovered that if two loose screws were tightened, the gun couldn't be cycled. Defective out of the box.

So I drove all the way back. Wanstalls took the gun to show it to their gunsmith, and gave me a claim tag (which I still have). I never heard back. Indeed, I've called many times, and some lady has promised, every time, to call me the next day with the status of my rifle. Nobody has EVER called me.

Wanstalls has had the gun since December 2011. (Edit: 2011, not 2010. Blame it on bad new-year math. #####)

I either want the gun back in perfect working condition, or my money back.

You should have my name and number, based on this story. Please contact me.
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scianna54 said:
I agree. The OP already knew what was the problem. Just buy some new screws or file the old ones a bit lower or use some washers. Easy fix, still would like to hear the outcome.
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That doesnt make sense. first off, if I had a brand new gun that needed screws filed or washers added to make it function i would be worred about the craftmanship of the rest of the gun. Second, as mentioned it would void the warantee. Third, why the **** would you think that is acceptable to have to do that to a new gun..

I think the op was on the right track. He was not being overly critical of the store, just stating facts. All the employees are representatives of the owner, and if they dont deal with a situation like this right away then they are the ones who are responsible for any negative reflection on the store.

I had a problem with a reputable distributor in Canada and had to result to threatening to post u tube videos in order to have my problem fixed. I could have done it myself with crazy glue, but why would i do that to a brand new 1000 plus dollar firearm?
 
Thankfully we have a forum like this to help our cause.
Hopefully people don't abuse it..
To the OP it seems he has just cause to post here, and it seems like it worked out for him!
 
gary has always been a stand up guy with me, i walked into his store and showed him an ad where a shotgun was 40 bucks cheaper one time and he matched the price no problem
 
Glad it's settled, but not surprised at all.

Wanstalls has an excellent reputation for customer service, and my personal experience with them is flawless.
 
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