Hornady expander

haven't heard from them for over 2 weeks. this normal? thought I might get a better answer here lol.

I broke the exact same thing a week ago. I messaged them through the warranty contact form and let them know the part number I needed and I got this email the next day.


Your Hornady warranty order has been shipped. The order number is ######.
The following items have been shipped:
396276 EXPANDER RIFLE #2 (.223) QTY 1 $.00 EA
The shipped total is $.00.
The carrier for this shipment is United States Postal Service.
Your order has shipped. Thank you for your order. For more information about our products, please visit www.hornady.com.



The expander part number for the 546228 (2pc .223) die set is 396276 for a .223. I told them I broke it doing something stupid unrelated to reloading involving copper fuel lines, LPG brass fittings, a heat exchanger for a water heater on a boat, and whiskey and they are still sending me a new one free of charge even though I was willing to pay to get another; talk about going above and beyond for a customer. If you use the warranty contact form it gives them all the info they need to ship the part to you without any further exchange of dialogue on their part so I suspect you'll get good results if you go that route.
 
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