Testing Vortex warranty

scott_r

scott_r

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Was out hanging a stand and my Vortex Vulture 12x50 binos fell, hit a rock and the side of one ens took some major damage. I sent them out yesterday July 18th. I will keep you posted on how long it takes to get them back and if the fix them or replace them with the new Vulture HD's, seeing as my pair are no longer made. This is my first time dealing with them and their warranty states that it is "no fault"...we will see.

Cheers!!
 
I have heard of them looking after stuff like this and upgrading old product for new in some cases. Mostly from the guy trying to sell me a pair. If the rumors are true, Vortex will be the next pair of binos I get. Maybe even try a rifle scope.
 
scott_r said:
Was out hanging a stand and my Vortex Vulture 12x50 binos fell, hit a rock and the side of one ens took some major damage. I sent them out yesterday July 18th. I will keep you posted on how long it takes to get them back and if the fix them or replace them with the new Vulture HD's, seeing as my pair are no longer made. This is my first time dealing with them and their warranty states that it is "no fault"...we will see.

Cheers!!
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They fell,eh? I wonder how many others will be needing "warranty" if they upgrade you to the HD's. :D
 
He's too busy using his repaired binoculars lol. But seriously vortex warranty is the best in the business
 
I had a vortex HS scope sent back for warranty and they were great to deal with. They even called me to give me updates on what was happening and when I should recieve my scope back, in total it took about a month to get back as the had to send it to the USA to fix it. Couldn't be happier with there service
 
JNA said:
He's too busy using his repaired binoculars lol. But seriously vortex warranty is the best in the business
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Vortex VIP Warranty

NEED SPARE PARTS?
Just call or email Vortex Optics, and we'll do our best to help you out. Accessories normally available include eyepiece covers, objective lens covers, rainguards, and straps.
Phone: (800) 426-0048 x4
Email: service@vortexoptics.com
HOURS
We're open 9 a.m. to 4 p.m. CST Monday through Friday.

Our warranty is about you, not us. It's about taking care of you after the sale.
The VIP stands for a Very Important Promise to you, our customers. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you. It doesn't matter how it happened, whose fault it was, or where you purchased it. You can count on the VIP Warranty for all riflescopes, red dots, rangefinders, binoculars, spotting scopes and monoculars.
Unlimited Lifetime Warranty
Fully transferable
No warranty card to fill out
No receipt needed to hang on to
If you ever have a problem, no matter the cause, we promise to take care of you.

The VIP warranty does not cover loss, theft or deliberate damage to the product.
Tripods are covered by our 3-Year Limited Warranty.
 
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scott_r said:
Was out hanging a stand and my Vortex Vulture 12x50 binos fell, hit a rock and the side of one ens took some major damage. I sent them out yesterday July 18th. I will keep you posted on how long it takes to get them back and if the fix them or replace them with the new Vulture HD's, seeing as my pair are no longer made. This is my first time dealing with them and their warranty states that it is "no fault"...we will see.

Cheers!!
Click to expand...

Being a LONG time now - did you send them to BUSHNELL by mistake ? :confused: :D LOL RJ
 
Ha ha...forgot all about this thread. I have to say that Vortex did an excellent job. I had about 3 weeks from the day I sent them to the day I had them returned repaired. They also fixed one loose eye cup and through in a new hat for my troubles. A++ service.
 
scott_r said:
Ha ha...forgot all about this thread. I have to say that Vortex did an excellent job. I had about 3 weeks from the day I sent them to the day I had them returned repaired. They also fixed one loose eye cup and through in a new hat for my troubles. A++ service.
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Right on ! Good to hear as i have a few Vortex products myself ! ;) RJ
 
remington jim said:
Right on ! Good to hear as i have a few Vortex products myself ! ;) RJ
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That is good to hear. I bought a pair of Nikon Bino's several years back and the eye cup broke right away. I also noted that the objective on one side was slightly oval shaped right out of the box like it was bent a bit or something and attached a note to have them look at that as well. They sent my Bino's back saying I dropped them ( I did not) and they were not going to do anything for me. The eye cups break on a regular basis and I can say that these are my first and last pair of Nikons.

I don't own any Vortex products but am pleased to hear they understand what customer service is.
 
vortex warranty states repaired or replaced for any reason but they also have a note that say intentional damage will not be covered...how do they monitor accidental as compared to intentional damage???
 
I'm considering my first Vortex riflescope purchase. Met several workers out in the bush that really like their products. Although I'm a dyed-in-the-wool Leupold man, I'm willing to try a Vortex on a new incoming predator rifle.
 
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