Wortner Gun Works, how long did they take to repair your firearm???

Loyer said:
Wortners is an old fashioned shop with a very experienced and talented gunsmith. He does the maintenance work on the local Chatham police and OPP weapons.
If you have a tough gun to fix, George is likely your man.
As to speed, do you want it done quickly or do you want it done right?
Click to expand...

In a perfect world I would like both. What's your definition of quickly?? 18 months as one person has waited??

Again this is not to bash Wortner, I just wanted to see if this was normal. It would have been good if I was given a heads up on the wait time. Normally I am quite patient and I think I still am on this one but I had just purchased this 686 (no dash) from another gunnutz member who had purchased it at an estate sale and he claimed he didn't fire it but the first time out I had many fail to fires due to light primer hits which was a known issue with the first batch of 686's.

So here I am sending my new to me 686 in for warranty repair in March thinking it will be ready to go for the summer. It now looks like I will be lucky to try it before the snow fly's.

Again, not bashing Wortners, he has been very pleasant on the phone, he explained the issue with his daughter and other issues so I understand some of the delay but this just seemed an abnormal amount of time to me.

Count yourself lucky that you can stop by and have something fixed while you wait.
 
Last edited:
I had a Model 29 44 mag that lived there for 18 months. The pin the trigger sits on was broke and the local gunsmith said it had to be done by a S&W authorized repair shop which meant Wortners or MD Charlton. Charlton told me it would be 6 months and Wortners said 7 weeks so I went with that for 18 months with poor communications and unreturned phone calls and emails! After 18 months I received a bill for $60.00 , a job well done and gun I thought I might never see again. Go Figure!
 
jackrabbit000 said:
No different than mine, I sent my S&W handgun to Murray Charlton Enterprises and it's been there for 4 months now. I'm guessing it's going to be a year before I get it back. And that's being really optimistic. :( I bought it brand new and had it for a day and noticed there was something wrong with it. The dealer wouldn't take it back and told me I had to send it for warranty.
Click to expand...

I was going to ask you beat me to it..;)
 
silverfoxdj said:
I was going to ask you beat me to it..;)
Click to expand...

Murray said that S&W won't give them an RMA number so the gun isn't going anywhere soon. He said that he has 8 guns with all the paperwork done but all are waiting for RMA's. I called Murray again last week and it's still sitting there on the shelf. It really sucks to have a firearm warranty problem in Canada. The worst part of it is once the gun is sold here it seems like they don't want anything to do with it again. This includes the dealer I bought it from and the Canadian S&W distributor. Should have spent my $1500 on something else.
 
Last edited:
jackrabbit000 said:
Murray said that S&W won't give them an RMA number so the gun isn't going anywhere soon. He said that he has 8 guns with all the paperwork done but all are waiting for RMA's. I called Murray again last week and it's still sitting there on the shelf. It really sucks to have a firearm warranty problem in Canada. The worst part of it is once the gun is sold here it seems like they don't want anything to do with it again. This includes the dealer I bought it from and the Canadian S&W distributor. Should have spent my $1500 on something else.
Click to expand...

That's just pitiful.. maybe a call to headquarters marketing will get some action ..
 
silverfoxdj said:
That's just pitiful.. maybe a call to headquarters marketing will get some action ..
Click to expand...

I called S&W Customer Service 4 times already and everytime they said that they have nothing to do with warranties in Canada and transfer me to their International Dept. Of course, these guys are never there and I leave a voice message. 4 times and not once has anyone called me back. It's really frustrating especially when you have so much money tied up in a defective gun that nobody wants to deal with. I might have to write this one off.
 
You must log in or register to reply here.
Back
Top Bottom