Marstar where is my m305 hand guard huh?
- Thread starter Markzdb
- Start date
- Status
Thank you for the support. It is interesting to note , that although your experience is typical of our customer service, very few people, like yourself, take the time to inform others of the resolution of their complaint....
Much more fun to simply ##### and complain.
Your support is appreciated
John
Milanczar
CGN Ultra frequent flyer
WoW
Marstar and John went well out of their way (and above and beyond) to help me out with a problem that was the fault of the manufacturer not putting
the required instructions into the package.
Not only did the issue get resolved I had a great time dealing with them and the experience was a win - win.
I just wish I had the chance to buy more from them more often.
Marstar and John went well out of their way (and above and beyond) to help me out with a problem that was the fault of the manufacturer not putting
the required instructions into the package.
Not only did the issue get resolved I had a great time dealing with them and the experience was a win - win.
I just wish I had the chance to buy more from them more often.
I don't mind being yelled at, but at least learn to spell the word "business"
You do prove my point, no personal knowledge, no personal experience with us, but you do have an expert opinion.
Am I an idiot, well after 32 years in this business even I have to wonder.
Now take a deep breath, a Valium or or two, relax, it is a nice place you are in
John
- Location
- Nova Scotia
Ugggh the generation where people are afraid to pick up a phone and solve issues without going online and sounding like spoiled kids.
John for president.
John for president.
- Location
- BC, Kootenays
I also bought an M305 from Marstar quite a few years ago it was a 2007 stamped model. After firing the rifle I noticed the stock was cracked at the tang I called and they said to ship it back and they would send a new rifle to me. As the rifle I had was a great shooter I asked if they could just replace the stock. I was told no problem and a replacement stock arrived a few days later.
I sure as hell can't complain about my experience with Marstar and I'll certainly deal with them again.
I sure as hell can't complain about my experience with Marstar and I'll certainly deal with them again.
Markzdb
CGN Regular
- Location
- Camp OMEGA
Do you even read?
- Location
- Nova Scotia
Nah brah, ain't nobody got time for that.
Markzdb
CGN Regular
- Location
- Camp OMEGA
I called after 5 mins when I opened it up the guy said "It is impossible bla bla bla" OK what do you want me to do, I can't show him the rifle over the phone can't I? If you guys don't believe me that's fine.
Markzdb
CGN Regular
- Location
- Camp OMEGA
I called after 5 mins when I opened it up the guy said "It is impossible bla bla bla" OK what do you want me to do, I can't show him the rifle over the phone can't I? If you guys don't believe me that's fine.
molle
CGN Regular
- Location
- Manidelphia
I like Marstar ... John is like a Canadian James Yeager.
sigrunes
CGN frequent flyer
- Location
- Northern Alberta
Juggle his balls a little more why don't ya lol. OP did phone. And email etc before this.
- Location
- Richmond, BC
OP, I can understand your frustration, you did the right thing by calling first, then follow up with an e-mail. When you came back, you e-mailed again for a follow-up, again excellent.......but I probably would have called one more time before posting here. A lot of these mom and pop shops aren't up to speed with e-mail and e-commerce, I probably would have given them one more chance with the phone and asked what the hold up was and if the result was still unsatisfactory, I would definitely have posted here.
After working retail and customer service for 15 years (thank god I'm not doing that anymore), I am of the personal opinion that the "customer is always right" is a huge steaming pile of BS. That being said, I think johntwo did what was best for the business (Marstar): Put out the fire, ignore the negative comments and move on. This is a text-book response to a distressed/difficult client:
These comments on the other hand.....well, not so much, lol!
johnone, I'm guessing you're the owner of Marstar? You're probably an excellent businessman, I've seen that Marstar has been around for a while so you must be doing something right, but just stay in the background and stay off the interwebz, haha! It's like watching two neighbors who had their fence vandalized with graffiti. One neighbor chooses to paint over the mess quietly, the other neighbor is standing in the middle of the street yelling at the culprit who's long gone.
But it's your business, your dealer forum, therefore your playground. Perhaps your staff are hesitant to tell you themselves, but your behavior online will eventually effect sales in this day and age....and for God's sakes, there's no need to bold every single letter in your post, lol!
After working retail and customer service for 15 years (thank god I'm not doing that anymore), I am of the personal opinion that the "customer is always right" is a huge steaming pile of BS. That being said, I think johntwo did what was best for the business (Marstar): Put out the fire, ignore the negative comments and move on. This is a text-book response to a distressed/difficult client:
These comments on the other hand.....well, not so much, lol!
johnone, I'm guessing you're the owner of Marstar? You're probably an excellent businessman, I've seen that Marstar has been around for a while so you must be doing something right, but just stay in the background and stay off the interwebz, haha! It's like watching two neighbors who had their fence vandalized with graffiti. One neighbor chooses to paint over the mess quietly, the other neighbor is standing in the middle of the street yelling at the culprit who's long gone.
But it's your business, your dealer forum, therefore your playground. Perhaps your staff are hesitant to tell you themselves, but your behavior online will eventually effect sales in this day and age....and for God's sakes, there's no need to bold every single letter in your post, lol!
If you bothered to read his original post you would see that the first thing he did was call marstar.... Only to be told he was a liar...
At this point he emailed pictures as proof and did not recieve a response. Then he emailed again to follow up.
The customer did his part to try to resolve this issue privately.
The failings of your team led to this. Don't try to blame the customer.
Markzdb
CGN Regular
- Location
- Camp OMEGA
Yes I did order some guns from mom and pop shops like P & G GUNS I know how they run their business so far no problem. This post is not about THE handguard, no big deal and I don't really care, I can go buy a USGI handguard and paint it to black if I want to, it is about how they treated me at the first time when I called them. That really set me off, this is the reason why I don't want to deal with them over the phone AGAIN. Anyways thanks for your comment.
Marstar has always been very helpfull with anything and everything I've ordered. I don't understand how people can get on this site and complain about a dealer, that does their very best to ensure the Canadian shooting community has access to things that the politicians are doing their best to deny us.
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