Marstar where is my m305 hand guard huh?

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Petrock said:
Marstar has always been very helpfull with anything and everything I've ordered. I don't understand how people can get on this site and complain about a dealer, that does their very best to ensure the Canadian shooting community has access to things that the politicians are doing their best to deny us.
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If a complaint is legit then it's legit. Doesn't matter who the dealer is. I'm not one to complain or air my laundry either but if it's legit you can't blame him.
 
I have ordered on line many times, the staff at Marstar have been great to deal with and no issues, product always as described and shipped quickly.
 
Petrock said:
Marstar has always been very helpfull with anything and everything I've ordered. I don't understand how people can get on this site and complain about a dealer, that does their very best to ensure the Canadian shooting community has access to things that the politicians are doing their best to deny us.
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Customers with stories like you are not the issue for online business sales, back in the day if it took a few weeks to solve such an issue thats the speed in which business was done. For those of us who are running a business today (and this includes firearms and related products) must move at a hyper pace to stay on top of the good and the bad. He is a customer, maybe not your best Marstar loving one but he is a customer and other than airing his unhappiness online(after a negative initial contact by phone ........ Just tell him yes sir and stop the bolded comments that are only showing that you prefer to hash it out on a public forum. Simply post PM sent to unhappy customer situation is being dealt with end of story!!
 
rjf1963 said:
Customers with stories like you are not the issue for online business sales, back in the day if it took a few weeks to solve such an issue thats the speed in which business was done. For those of us who are running a business today (and this includes firearms and related products) must move at a hyper pace to stay on top of the good and the bad. He is a customer, maybe not your best Marstar loving one but he is a customer and other than airing his unhappiness online(after a negative initial contact by phone ........ Just tell him yes sir and stop the bolded comments that are only showing that you prefer to hash it out on a public forum. Simply post PM sent to unhappy customer situation is being dealt with end of story!!
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well said
 
Why anyone still bothers dealing with Marstar is beyond me. There are at least 10 others dealers who could have sold you an M305 WITH a handguard and WITHOUT calling you a liar when they screwed up.
 
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Why do I get an infraction when I point out something on the North Sylva and then the post get deleted, but nobody gets an infraction when if it happens on Marstars forum?????? It's not even worth posting anymore.
 
Armourall said:
Why do I get an infraction when I point out something on the North Sylva and then the post get deleted, but nobody gets an infraction when if it happens on Marstars forum?????? It's not even worth posting anymore.
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Carefull you might get an infraction for posting that
 
I have never ordered from Marstar...creeped there website lots. After reading John's own comments in regards to his business' customer service I don't think I ever would order... Retailers are a dime a dozen and therefore should not be taking customer loyalty for granted. This is the first time I have ever seen a business mock a customer on a public forum... almost makes me think somebody is impersonating John.
 
Bought from Marstar several times. Prices are reasonable and they have a good guarantee. Called every time I had a problem, and things always got fixed. That being said they do have some employees that are "less than friendly" on the phone. (There's some in every bunch) Also, had I never dealt with them, John's internet responses may have scared me off.

I will buy from and recommend Marstar in the future, however to be frank I think it would be advisable for them to pick a new individual to handle CGN posts. At least if they are hoping to use CGN to draw more business. Someone who can keep a cooler temper when faced with people's internet bull####. That's not a personal insult either, I myself get very frustrated with people on the internet, so I limit my exposure.

My 2 cents
 
Petrock said:
Marstar has always been very helpfull with anything and everything I've ordered. I don't understand how people can get on this site and complain about a dealer, that does their very best to ensure the Canadian shooting community has access to things that the politicians are doing their best to deny us.
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Its true, Marstar did import alot of great stuff to Canada.

Then ask yourself why there is so much hate threads about Marstar and very few about other dealers ?

My personnal experiences with them vary from very good to very bad.
First orders I was like : why everyone is complaining about them ?
Now I know...
 
I've said this time and time again in dealer forums, you guys suck with your lynch mob bull####. Lucky we even have dedicated dealers on this forum.

Dealt with Marstar before, nothing but excellent service. I'm thinking a few of you went in headlong with an attitude problem and expected to get cheery service in return.
 
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