I did not want to post this here but given the circumstances I wanted to share my own experience with Tenda. Especially with what happened recently. I have been a customer with Tenda for the past 2-3 years, spent $1000's and $1000's every year with them, and have received my order every time (sometimes some delays but that was okay). It was good and prices with free shipping was great.
The problem now comes from my last orders from March 2020 which was over $3000. I tried communicating with them, provided very gracious time period for a reply in my opinion, and did get 1 reply but have not heard back since.
Here is my email communication with them with some edits since I do not really want everyone to know where I live:
___________________________________________________________________________________________________________
RE: Order Partially Received
You replied on Wed 2020-04-22 11:18 PM
sales@gotenda.com
Wed 2020-04-22 4:01 PM
Dear Customer,
We apologize for this situation. Based on the information you provided, I have consulted with the transportation department.
There were many packages on the transport truck at that time, the bottled liquid was squeezed out and the package was damaged, so they quickly repack all the packages.
It is convenient for you to let us know what you are missing because you have big order with us. We can check and reissue it for you.
We are at the peak of the order, sorry about reply and shipping delay . Thank you for your patience and understanding!
Best regards,
Tenda customer service team
250 West beaver creek Rd, unit 10
Richmond Hill. L4B 1C7
http://www.Gotenda.com
Direct: (905)-597- IPSC (4772)
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-------- Original Message --------
Subject: Order Partially Received
From: D
Date: Sun, April 19, 2020 3:10 am
To: Tenda Canada <sales@gotenda.com>
Hello,
I wanted to ask about the orders I placed last month. Please respond as this is the second email I have sent and I would rather not post on CGN to ask. I received most of the items but am missing items on the tracking numbers Tenda had sent. Here is a brief timeline of what happened.
Order #****** (March 16, 2020) and Order #****** (March 19, 2020) sent on March 26, 2020 and I received UPS tracking numbers:
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
1Z2E3647DL********
Items received on April 6 & 7. Noticed items still missing and waited as I knew Tenda had delays.
Waited until April 13 but did not receive anything. I checked UPS tracking with the numbers listed above and noticed that 1Z2E3647DL********, 1Z2E3647DL********, 1Z2E3647DL******** shows that the items had the labels Created on March 26, 2020 at 21:30 but not shipped. I sent an email in regards of the missing items.
April 18 I checked my email and no response to the email I previously sent.
I would like to get a response on what is happening on my order. I have ordered several times from Tenda spending a lot of money over the years and have not encountered this before. I would like to keep doing business with Tenda but not if I do not receive my paid purchases. I wanted to order more from Tenda but have delayed this since I am still missing items.
___________________________________________________________________________________________________________
When I got this reply email I thought it was strange that Tenda did not know what they had shipped and did not ship. I did reply to the email message Tenda sent me on the same day with information on the missing items, did not hear back, sent another message on May 4 asking if they intend to fix the issue, and still did not hear anything from Tenda.
Was it Tenda's intent to ignore my messages and make off with my money? That I do not know. What I do know is that Tenda still has not completed my order and has my money. I was going to make a combined order with a couple of friends to order over $10,000 in ammo, reloading equipment, etc. This is not going to happen with Tenda anymore especially since they took money without completing my previous order.
I wanted to include a photo from UPS tracking showing the three items that were never shipped but was unable to figure out how to post it here without going to a URL. If Tenda fixes this issue then great, I would appreciate it. Otherwise I hope Tenda enjoy taking money from people without delivering and losing several customers.