Firearms Outlet Canada

[Pathfinder2017]

Anyone else out there had any issues with this dealer? I'm not one to complain but I thought it would be worth at least an honest opinion for anyone whom hasn't dealt with them or is planning to in the near future. I bought my first guns from them this summer and the guy working the counter was great to deal with. Knowledgable and courteous. I really appreciated that because as a newbie in the firearms world I can tell you that it can all very very scary and overwhelming. I left that first encounter happy and relieved because I thought I could rely on FOC's experience and expertise for any future related purchases I may make. Since then I've dealt with foc on 3 different occasions, all 3 of which were subpar from that first encounter. What's really getting me is their customer service is complete crap. Not sure if this has been an ongoing thing but I've certainly noticed it, and for that reason alone I will not deal with them again. It's just the attitude of the staff that can go from snobby to just plain rude. My local range is more than happy to accommodate me and accept my business with a smile. I'll be going to them from now on. Anyone else have similar encounters???

[curseyou]

You didn't specify your concern. No way to tell if it is poor service or your expectations are innapropriate.

In my limited experience, retail at the counter they guys are very good. Knowledgable, helpful, service oriented. On the phone it depends on how busy they are. The focus, understandably so is on face to face. It can get busy there.

The gold standard for gun counter guys are at Flaherty's.

[Moue]

You didn't specify your concern. No way to tell if it is poor service or your expectations are innapropriate.

In my limited experience, retail at the counter they guys are very good. Knowledgable, helpful, service oriented. On the phone it depends on how busy they are. The focus, understandably so is on face to face. It can get busy there.

The gold standard for gun counter guys are at Flaherty's.

Opposite for me, everyone behind the counter of FOC is friendly and welcoming. Had 50/50 experience for behind the counter guys at Al's. Both are great stores but my customer service experience has always been great when going to FOC.

[Pathfinder2017]

You didn't specify your concern. No way to tell if it is poor service or your expectations are innapropriate.

In my limited experience, retail at the counter they guys are very good. Knowledgable, helpful, service oriented. On the phone it depends on how busy they are. The focus, understandably so is on face to face. It can get busy there.

The gold standard for gun counter guys are at Flaherty's.

My specific concern is the lack of customer care when dealing with them face to face. I got the vibe on all 3 occasions I dealt with them. That my business didn't seem to matter to them as they had something better to do. Which is fine with me. My business will go elsewhere if they don't want it. Also i don't think I was being unreasonable or unrealistic in my expectations for customer service. I think I've received better CS from those 15yr olds behind the McDonald's counter on a $10 bigmac combo let alone a several hundred dollar or more purchase.

[peterf]

I just placed an online order with them a few days ago. It hasn't got here yet which is undestandable with the season but their prices seem to be good.

[Pathfinder2017]

I just placed an online order with them a few days ago. It hasn't got here yet which is undestandable with the season but their prices seem to be good.

Their low prices attracted me to them. I won't be going back. Any how. Just my two cents.

[FirearmsEnthusiast]

Bought multiple items from them including a handgun - both in-store and on-line service has been first-class!

I also sold 2 consignment guns when they were doing consignments - again, an outstanding experience.

If your experience has been sub-par - why not call them and talk to them about your specific concerns, rather than posting general (negative) feedback in an open forum?

[Spawn-Inc]

i was happy with them with my first dealings as well except with my last transaction. I picked up the canuck defender shotgun during black friday sale (or whatever the last holiday was) which only came with the birds head grip. However on their site and others it's listed with the regular stock as well. i realized when i got home that they removed the stocks and sold them separately (which i bought) so it ended up costing the regular price. That being said i didn't say anything so it's on me. I will be shopping elsewhere unless they have something i want that no one else has.

[Pathfinder2017]

Bought multiple items from them including a handgun - both in-store and on-line service has been first-class!

I also sold 2 consignment guns when they were doing consignments - again, an outstanding experience.

If your experience has been sub-par - why not call them and talk to them about your specific concerns, rather than posting general (negative) feedback in an open forum?

Honestly. I don't think it's worth the time to bother discussing it with them to try and come to a resolution. I've spoken to them in the past and it seemed like they didn't care back then either. Also I've intentionally left it generalized so as not to drag this on longer than necessary. Wanted to know if I was alone with their CS issues or not. Simple as that. I could brief you on specifics of those encounters but it wouldn't do anything.

[ScorpionJ]

I'm a newbie and I stumbled upon their website 2 years back, have made purchases online and in person. My last online purchase was screwed up but I called them immediately and they fixed it right away. I'm happy with their service overall. The guys and gal at the counter are helpful and friendly. I'm a customer that goes in and just want to look around on my own. If they say hi can I help with something then great. If not, that's ok too. They've always answered my questions and more.

My local range is the worst for customer service. Just a simple question and I get attitude with it. It was better my last visit but all the times before was bad. Maybe someone spoke to management about it. I was tempted to do myself but I work in the service industry and understand that frustration happens so I cut them some slack. I'm not looking to get anyone fired.

Hope you have better experiences elsewhere.