TheFalseProphet, you and I could go back and forth debating all day. I see what you're saying and I do have to agree with you for most of your points. Especially how I should be praising my local range. I will do that now and state that after my bad encounters with FOC, Easthill Outdoors stepped up and won my business. In my eyes they are clearly the better choice for customer experience. On some of your other points I'll have to disagree on that one. Pointing out other instances of shoddy CS and their lack of keeping to their advertising maybe isn't what you want to hear but it should be out in the open. What would you do if you saw that same ad? If I was running that business, literally the least I could do is say thank you to the person that pointed out a mistake which could have potentially cost me thousands in lost revenue. They didn't go that route. That's the point I'm trying to make. The flagrant idgaf attitude I've seen on 3 different occasions. You may be a regular customer of theirs which is fine. You're entitled to shop wherever you want to.
LooseThoughts, thanks for your post. I was thinking I was on my own here. Yes I won't be shopping there any more thanks