Gravel Agency Experience?

srnm

srnm

CGN frequent flyer
Location
Ontario
Has anyone here had experience with Gravel Agency for warranty work? I have a new 870 with some blemishes on the barrel, not a big deal I can live with it as is, but if I send the gun in they said they can refinish it or swap it out. I'm just curious what peoples experience have been with them. Last time I sent a gun in for warranty it was a disaster, it sat with blue line solutions for a year and had to be sent immediately back as they messed up the timing on the cylinder and snap shots took 4 months to fix a front sight on a rifle.

Is Gravel Agency better? Just trying to decide if its worth the hassle.

Thanks
 
srnm said:
Has anyone here had experience with Gravel Agency for warranty work? I have a new 870 with some blemishes on the barrel, not a big deal I can live with it as is, but if I send the gun in they said they can refinish it or swap it out. I'm just curious what peoples experience have been with them. Last time I sent a gun in for warranty it was a disaster, it sat with blue line solutions for a year and had to be sent immediately back as they messed up the timing on the cylinder and snap shots took 4 months to fix a front sight on a rifle.

Is Gravel Agency better? Just trying to decide if its worth the hassle.

Thanks
Click to expand...

avoid that place like Covid-19
 
I had to send back a Marlin 336 recently. They had great communications and resolved my issue with a replacement as soon as the had the rifle in stock. Have also in the past purchased replasemeny parts with success.
 
A few years back I had to send a brand new first time used 870 three barrel package back to them. The rifled deer barrel was in the rain during shotgun season for about 20 mins. After a 30 minute drive back home after the hunt the whole gun developed serious rust that left serious stains. Long story short the gun went back for warranty and after 6 months it came back worst. Two more times ( these times they requested all 3 barrels this time ) they went back and each time the issues grew bigger. A year later they finally made it right and exchanged the gun to a 870 SureShot Slug gun. That gun I still have and it performs great and is a tack driver at 100-150 yds with zero rust issues. They did pay all shipping charges as well.

GT.

Edit... Forgot to note they did respond to my calls and emails in a timely manner and the lady I dealt with was very nice and tried her best to deal with the issues that weren't necessarily in her direct control.
 
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I’ve purchased Remington and Marlin parts from them as well as warranty work on Remington stock. They were quick and great to work with.
 
I just have dealt with them last w for 3 boxes of 17 hmr defective ammo I bought maybe 5 years earlier. I received 3 new boxes 3 days later.
Great communication!
 
If its an 870 Express model, there is no assurance that any replacement you get will be in better condition. A Wingmaster is another story altogether...
 
I used them frequently for Crosman Parts as well once for warranty for my H&R before Christmas, and I have to say, It was flawless. No complaints, they always answered my questions and kept me in the loop. It did take a little longer for a replacement, only because they didn't have any replacement, in stock. But It was only couple months. Way better than Rugers 6 months.
 
srnm said:
Has anyone here had experience with Gravel Agency for warranty work? I have a new 870 with some blemishes on the barrel, not a big deal I can live with it as is, but if I send the gun in they said they can refinish it or swap it out. I'm just curious what peoples experience have been with them. Last time I sent a gun in for warranty it was a disaster, it sat with blue line solutions for a year and had to be sent immediately back as they messed up the timing on the cylinder and snap shots took 4 months to fix a front sight on a rifle.

Is Gravel Agency better? Just trying to decide if its worth the hassle.

Thanks
Click to expand...

no, but I've emailed them a couple times regarding availability of remington parts, and yet to here from them.
a couple years ago i mailed them a rifle that they did warranty on, no charge, and i was second owner.
 
I returned my 700 during the trigger recall . 2and 1/2 weeks from initial call to it coming in the back door. Bought parts, quick and efficient service
 
I have used their warranty service several times for older Remington rifles (model 600 and 660) and every time the service was great.
They send me an empty box with a return label to ship it to them, then they shipped it back to me.
Didn't cost me 1 cent.
And was reasonably quick as well
 
I sent a rifle back a couple years ago under warranty, I paid for the shipping and they fixed it quickly and sent it back. Good experience for me
 
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