We understand there is some frustration, we have a lot of new customers everyday and although it seems pretty streamlined to us I can see how it gets confusing and delays are difficult for alot of people to accept, they think Amazon is the norm.
In a perfect world, if we have complete control over the whole process I'm sure everyone would be much happier, I can definitely say we would be smiling from ear to ear.
Unfortunately in order to migrate defense products between countries there are so many Government entities involved that we are required to work with it can cause serious delays if everyone isn't working at the same pace. That is where the process breaks down, keep in mind the virus didn't help, nor did the countries shutting down make anything easier.
We can not explain the complete process without coming across as complaining so it is just easier to take our lumps so to speak.
We are in the business of bringing joy and happiness to everyone, unfortunately we can not move as fast as we would like, nor can we speed up the wheel when it comes to the Government and people working from home.
I am writing this to help you understand, if we are delayed it revolves around things being out of our control. IRUNGUNS always pulls through, and as much as we love to help everyone out, yelling or being belligerent to our staff is not going to end well for anyone.
Put yourself in their position for a second.
If you call up and are polite and can have a decent conversation chances are that person will bend over backwards for you, they will also take the time to explain what is going on. If you send a nasty email or are rude to the ladies that work for us, where is that going to get you. Nowhere... Grow up, we understand and share your frustration but we are not your therapist or your punching bag.
Please, we kindly ask that you be nice. If delays are unacceptable in your world then I think it's best you only purchase from our Canadian site: Canadian site www.irunguns.ca
Our US site is where all products require export and are located in the United States www.irunguns.com
Lastly, imports are for third party purchases only, not for anything purchased from IRUNGUNS. The $25.00USD flat rate shipping will cover everything required to bring the product to our Canadian facility. Magazines are also pinned to Canadian regulations free of charge.
We will leave this thread open, if you derail it or are belligerent your comments will be deleted.
The IRUNGUNS Team