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Thread: Seeking advise on how we should we reply to this customer!

  1. #1
    Business Member
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    Jan 2021
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    Seeking advise on how we should we reply to this customer!

    Actual email recieved, but this thread is for entretainment only...



    ''You actually have 22 hornet unprimed brass in stock and can be shipped within a few days?
    If so I will place an order.
    If I get a message back that this is backordered, I will call the credit card company and cancel the payment. Just being upfront.''
    InterSurplus Inc
    E-mail/Courriel: info@intersurplus.com
    Location/Emplacement: Ste-Clotilde-de-Horton, QC, J0A 1H0
    Web site/Site web : https://intersurplus.com/

  2. #2
    CGN Ultra frequent flyer hawk-i's Avatar
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    You should send him the brass free of charge and if he is happy with the product and service he can then make payment

  3. #3
    GunNutz maifire's Avatar
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    I will stays where I'm at 'til you knows where I'm to
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    Possible that the customer has had a negative experience with inventory that is not accurate? If your inventory is current and true, sounds like a sale.
    CCFR
    Do it right THIS time, you may not get a NEXT time.
    "If you can read this, thank a teacher. If it is in English, thank a veteran."

  4. #4
    CGN Ultra frequent flyer Ipscshooters's Avatar
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    I feel his pain....

  5. #5
    Uber Super GunNutz Janeau's Avatar
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    Just let that customer pass..
    If he had any brain he will have first asked if the brass was in stock..making treat mean ‘eject button ‘ in my book.
    Answer him “brass is not in stock “ even if it is…
    Last edited by Janeau; 02-06-2024 at 03:31 PM.

  6. #6
    CGN Regular
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    Hahaha poor guy is jaded from some past experience. I'd respond and confirm that the item is in stock and ready to go. It actually sounds like a message from my grandpa. Give the man a break.

  7. #7
    Uber Super GunNutz Journeyman.ca's Avatar
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    Sounds like a yes or no answer to me. People are getting screwed left right and centre these days. Kill them with kindness, is my moto.
    I support CGN, CSSA (Life), CCFR (Life), Canadian Retailers and Manufacturers. Advocate for your rights in Ottawa and stand against emotional legislation.

  8. #8
    GunNutz Jon9021's Avatar
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    I hate these “how should we proceed” threads. It’s not the first time a company has posted one of these only to be caught out being less than truthful….

  9. #9
    CGN frequent flyer bunny's Avatar
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    take his payment them ship him a box with a note inside that says its backordered.

  10. #10
    CGN frequent flyer stripperclipper's Avatar
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    Call me crazy, but I'd just answer his question.
    Also known as "Dewey Cox" on other forums.

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