Seeking advise on how we should we reply to this customer!

Drop shippers are to blame...

They sell stuff they don't have (take the customers $$$) and only then go get the item from the distributer...

This causes significant delays in the customer getting the item... (I feel like I'm mansplaining lol...)

IMHO a polite, yes it is in stock, is all that's required in this situation.

Cheers
Jay
 
richmyster said:
If I was a customer who emailed a question that got posted to be made fun of you'd probably lose a customer.
Click to expand...

x2... this is not a good look for your InterSurplus... and yes, I'm feeling rather humourless today... I suppose you might be grumpy as well. I think the question and assertion are reasonable (assuming it's based on the person's past experience with inventory mistakes), and I don't think it's at all threatening since the outcome is completely in your control: either confirm that the brass is indeed in stock and take the order, that the website inventory is incorrect and unfortunately the brass is not available to order, or make a mocking post in a "public" thread and lose at least one customer. I guess you've already made your choice.
 
Last edited:
Any merchant receiving a message like that wouldn't want to sell anything to this person. I would blacklist him immediately.
Jumping straight to the credit card company claim is nonsense. If you are not able to trust a seller and the seller can't trust you either, just cancel the deal.
 
maifire said:
Possible that the customer has had a negative experience with inventory that is not accurate? If your inventory is current and true, sounds like a sale.
Click to expand...

Pretty basic really. It's a bit strange but at least the guy is being upfront about his intentions.
 
I would ask him to call and do the transaction by phone. That way you can check stock to assure him he can get it at this time, and he can provide the payment at the same time.
 
FurReal said:
Any merchant receiving a message like that wouldn't want to sell anything to this person. I would blacklist him immediately.
Jumping straight to the credit card company claim is nonsense. If you are not able to trust a seller and the seller can't trust you either, just cancel the deal.
Click to expand...

This is your first post? Almost as strange as the thread itself...
 
..... clearly the guy has been dicked around before. Maybe just respond to him with the answer.... or ask some gun nutz and get shat on for posting this thread lol hmmm
 
I feel like posting this for entertainment has me wondering if I'd support your business if you A) Don't post the answer here. B) Post this thread in the first place.
 
Intersurplus, since your looking for public feedback.... have you changed your website FAQ and Policy to make it clear that scopes that come on used guns are considered a bonus and may or may not have undisclosed damage such as dents and moldy glass.

I suggested it after learning about it the hard way a while back and being informed after the fact that you don't inspect optics for basic function and clarity.

Last time I looked there was still no mention of this policy which is a fair bit less transparent then buddy your trying to roast.
 
Can-down said:
Intersurplus, since your looking for public feedback.... have you changed your website FAQ and Policy to make it clear that scopes that come on used guns are considered a bonus and may or may not have undisclosed damage such as dents and moldy glass.

I suggested it after learning about it the hard way a while back and being informed after the fact that you don't inspect optics for basic function and clarity.

Last time I looked there was still no mention of this policy which is a fair bit less transparent then buddy your trying to roast.
Click to expand...

Yes we did... Atfer we spoke to you
 
So many angry people these days, even before these replies, getting back to the OP, I don’t know I ever allow myself to make punching bags of other people in their workplace. I’m not sure who wronged this fella but he needs a nap or a snack because there’s just no reason for coming on that strong.
 
How about drop the douche attitude and sell him the product. I own two small businesses, one directly affected by reviews, customer service and word of mouth.
Just an FYI, this is a prime example of how to lose business.
One of my businesses a large portion of the clientele is 50yrs old +++ men. Not all of them are fluent with the internet, email or online payment.

You'd be doing yourself a favor not to bash those clients publicly. But what do I know, small businesses are thriving in Canada, and small shops like yours are competing great against big box stores like Cabelas im sure lol
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom