14inch Mossberg 590A1 Help!!
- Thread starter GundamZero
- Start date
Come on guys. Do you really think, what, like 100 14" shotguns came in the country without paperwork?? Really??
I'd push back on that with Grech. No way they left the US without proper paperwork (especially being Class 3) ,or entered Canada without the same.
If it were me, I'd just get the detent ball fixed, and leave it at that. I have one like yours from Epps, and they are not safe queens, they are meant to be used and abused.
I'd push back on that with Grech. No way they left the US without proper paperwork (especially being Class 3) ,or entered Canada without the same.
If it were me, I'd just get the detent ball fixed, and leave it at that. I have one like yours from Epps, and they are not safe queens, they are meant to be used and abused.
Taker easy Harrier, I wasn't pointing the finger at you.
I've only ever bought one thing from your company and had no issues or problems. I'm far from your neck of the woods and had no idea how many guns or packages you send out so for me to say 500 firearms may have been a bit off as it was just a guess.
My point is if you start to see a trend.... maybe it's worth your while to open a few boxes from a few manufacturers as a quality control effort of your own.... seems in all likely hood that is exactly what you guys would do. ( common sense really)
How many guns to you sell every year? 10,000 packages eh....Math logic.... haha you crack me up...
Epps replaced a canted front sight barrel for me when they had inventory.
It was a smooth return and they handled it well.
The replacement while 95% better, still looks like the OP.
My rear sight is adjusted all the way to the left to compensate.
Canted front sights are nothing new for Mossberg QC.
It was a smooth return and they handled it well.
The replacement while 95% better, still looks like the OP.
My rear sight is adjusted all the way to the left to compensate.
Canted front sights are nothing new for Mossberg QC.
juancarlos
CGN frequent flyer
- Location
- The Island
I called Grech a while back for an issue with my 14" and they called Mossberg while I was on the phone. I was told the truck with the the hundreds of Mossy 14" that a distributor brought in was let through the border by mistake and they couldn't help me out because they couldn't source another 14" barrel.
- Location
- East ontario
well looks like someone may want to call north silva co, from what I understand they were the people that got the 14inch mossys, unless epps, did another deal with someone In the US.
and imported them by themselves.
No way that gun saw any QC checks, unless the sites were put on after they left Mossberg.
Was there something say about this order being, rejected buy a police department? that's why they were put back on the market? or was that another deal? I forget.
Not sure why the guns were not checked before they were shipped by the retail store.
bbb
Harrier .45
Regular
- Location
- Ontario, north of Toronto
Taker easy Harrier, I wasn't pointing the finger at you.
My point is if you start to see a trend.... maybe it's worth your while to open a few boxes from a few manufacturers as a quality control effort of your own.... seems in all likely hood that is exactly what you guys would do. ( common sense really)
How many guns to you sell every year? 10,000 packages eh....Math logic.... haha you crack me up...
For the CGN public in general:
I become somewhat agitated when I see these forum postings over and over again slagging our customer service without any understanding of the procedures and policies that are put in place to address those issues, or WHY those procedures or policies exist in the first place. Do I get upset? Absolutely. This is my job, we're talking about here, and I take a very large measure of pride in what I do, and how well I do it. Unfortunately, there are times when the ability for any of our staff to deal with a given issue is limited by the guidelines that dictate how our store and how our industry is run.
That, however, is not something that the majority of anonymous posters here on CGN care to think about.
It is far easier to hide behind a keyboard and claim "Your service is terrible because. . . .!", or "You should do it this way, or I'm never shopping there again!", rather than make any effort to understand or accept the methods that lead to the issues at hand.
If you don't believe my statements, ask yourself why I bothered at all to responded to not only this thread, but to the previous thread regarding a certain customer's complaint about the service they received over a Beretta shotgun (thread now locked down).
For Can-down:
Your point is taken, and yes, that is exactly what we do. If a trend of defects is seen in products we carry, we examine the remaining items in inventory and determine whether those items should be returned for repair or replacement. In or around 2009 we noted a severe issue with Remington 750 semi-automatic rifles, and in the end we returned every example we had in stock to our Remington distributor to have them replaced with new models.
We did the exact same thing with the bulk of the Marlin rifles that exhibited such poor workmanship in 2011-2012.
With regard to the 14" Mossbergs, however, we did not have a large number of these guns in stock at any time. The issues we did see with them, and heard from our customers reached us long after the bulk of those guns were sold, and only a few remained in inventory, or were on hold for customers who had already purchased those models by telephone or over our online system. Most turned out to be just fine, but I do believe 1 or 2 went back to the distributor with notable issues.
As for how many guns we sell in a year? The average from 2010 is somewhere around 9,500-10,000 firearms. About 1/2 of those are ship-outs rather than pick ups from our store.
As for shipments leaving the store, add in ammunition, scopes, powder, primers, other accessories, and the estimated number of packages that left our store in 2014 was 10,500 items via Canada Post, CanPar, UPS and FedEx combined.
So yes, if we had to inspect each and every single item that left our store, the math logic that you laugh about would escalate to a pretty unreasonable sum, don't you think? Again, at some point the Quality Control departments of the companies that build and supply these products have to be brought into question. The problem is, the retail sales counter is the front line between the customer and the product they purchase. Therefore the Shoot The Messenger mentality becomes the easier track to follow, rather than addressing the real issue back to the manufacturer who produces and distributes flawed items in the first place.
Remember the old Hanes underwear commercials: Proudly Inspected by Inspector #11? Wouldn't it be great if every company had to identify the personnel who actually inspects their items before they are released to market, and holds those persons accountable for releasing flawed or faulty products to the consumer level? A wonderful notion, but not likely to happen in the foreseeable future.
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Not sure if this helps but my 14" from Epps came with a similar angle and cant of the front sight blade relative to the mount, but to a lesser degree than yours.
I used a nylon punch to center the dovetail which corrected the angle and cant.
Since mine had the same angles as yours only lesser, it's likely that the culprit is whoever installed the Meprolight TruDot blade onto the factory front sight base. The factory part is Mossberg #95300 front sight assembly (blade plus base) -- the factory blade (orange strip) was swapped for the Meprolight TruDot blade (tritium dot) for this run -- and it looks like someone whacked them in at a bit of an angle.
That said, something is strange in your photo of the dovetail, so unsure if you have some worse problem.
Also, that hole that looks like a defect at the edge of the base is actually a channel that runs the length of the front sight. I could be wrong but I thought it was to allow installing over a bead, but that's just my guess.
Some pics -- I had to dremel a section out of the forend for the Magpul to fit.
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You can see the light passing through indicating it's a channel under the length of the front sight base.
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My straightened by centering the dovetail.
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I used a nylon punch to center the dovetail which corrected the angle and cant.
Since mine had the same angles as yours only lesser, it's likely that the culprit is whoever installed the Meprolight TruDot blade onto the factory front sight base. The factory part is Mossberg #95300 front sight assembly (blade plus base) -- the factory blade (orange strip) was swapped for the Meprolight TruDot blade (tritium dot) for this run -- and it looks like someone whacked them in at a bit of an angle.
That said, something is strange in your photo of the dovetail, so unsure if you have some worse problem.
Also, that hole that looks like a defect at the edge of the base is actually a channel that runs the length of the front sight. I could be wrong but I thought it was to allow installing over a bead, but that's just my guess.
Some pics -- I had to dremel a section out of the forend for the Magpul to fit.
You can see the light passing through indicating it's a channel under the length of the front sight base.
My straightened by centering the dovetail.
2) On the ring attached to the barrel, where the magazine tube goes. There is a hole that does all the way through to the other side. What is the purpose of this hole, should I be concerned? See Pic 3 and 4
Just bought one of the new 14 inch 590A1s with the bead front sight. I have the hole just like that in my gun, as well my barrel does not say 590A1 either but it obviously is as i can see the extra thickness to the heavy bbl.
Just bought one of the new 14 inch 590A1s with the bead front sight. I have the hole just like that in my gun, as well my barrel does not say 590A1 either but it obviously is as i can see the extra thickness to the heavy bbl.
The hole is for the mag cap detent. On the other side should be a tiny ball inside the hole under spring tension which locks the teeth of the mag cap.
yup the little ball is there.
The spring missing from your magazine cap detent is not the norm, since it is not missing from my 590A1 and on others that I have looked at. Are you sure that the spring is missing, since if it was you would have lost the ball
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Take heed everyone, BBB knows these shotguns, the firearm business and import details inside and out.
I still believe this shotgun was sold, messed with and shipped as new. The infamous 3rd party may have messed with this one then returned the shipment. OP may be out of a warranty too. Definitely not a good situation. I'm sorry, but that's messed up. I'd be fuming if I was the owner of this mongrel - no way that came out of the factory like that. Someone owes this guy a refund or for repairs to put the shotty to spec. Whether it's the manufacturer, importer or the dealer it's yet to be seen... one thing I can deduce is the customer got screwed on this one. That's not a new 590A1 looking like that.
"We only budget for sh!tty customer service. How would we ever recoup that pittance, that opening a box and looking would cost, by offering amazing service, and having everyone know that our store has your back until you're satisfied? That'd be crazy! Everyone would be bugging us with orders, we'd have to hire more people, sell more....".
Pathetic response from epps. They only screwed me once. Driving past them with cash is easy.
Pathetic response from epps. They only screwed me once. Driving past them with cash is easy.
Why Ill never deal with Epps. This is one of many threads over the years about bad customer service from EPPs. If you sell junk and it goes out your door to the customer your responsible. You should refund the customer then you take it up with the Warrenty center as you should never have sent it out to a customer to begin with.
Thats bull. The time it takes to do a quick once over is nothing. P&D does this, and they even put a piece of paper in the box with the checks they did checked off.
You sold a defective product. If he had it for awhile and something broke then yes, he would have to go through a warranty center. But you sold him and shipped him a defective product right out of the box, you should be offering a full refund and dealing with the warranty center yourself. Instead your taking a customers money then telling him to fuk off and deal with it himself, not our problem. I know dam well Wanstalls or Wolverine supplies, just to name two would never do that.
If you had that many arguments maybe its your policy that needs changing. Call Wolverine Supplies or Wanstalls, to see what they do, as I know they do not deal with it the way Epps does.
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