16 days of awaiting to ship then today order got cancelled

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zastrozzi

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Location
Vancouver, BC
Here's my ammunition ordering experience with CanadaAmmo for past 16 days, and it is rather disappointing

Mar 16th: Ordered ammunition, and money came out of credit card swiftly.
Status: awaiting to ship

Mar 24th: 7 days passed, and called to check on status. Phone disconnects after 1 ring. All 3 attempt failed
Sent email to get a status update
Status: awaiting to ship

Mar 30th: 2 weeks passed, no email reply received.
Had an online chat.
"Let me look into the status......Emmm, not sure what is the reason for a hold up. Let me check with shipping department and get back to you"
Status: awaiting to ship

April 1st AM: No reply. Called and someone picked up the phone and apologized for delay.
"Due to COVID and social distancing we have 1 shipper working...."
Felt sorry for the one and only shipper.
Since all local range is closed, didn't mind the wait and already have waited for 16 days.
It doesn't make a difference, if I have to wait another week or so.
Status: awaiting to ship

April 1st PM: Finally got a status update email, after 16 days. Very exciting.
Started reading and it appears CanadaAmmo just cancelled my ammunition order.

It says order has been cancelled because either
-Payment not received: Not the case since money came out the next day of order
-Not correct PAL: Not the case. Just renewed License 2 month ago and used for many purchases since.
-Customer cancelled: Not without my knowledge.

My wife says, who cancelled the order if you didn't cancel, and do we have to wait for another 16 days to get back our money?

Truth is I didn't mind the wait given the COVID circumstance we are dealing with......
 
zastrozzi said:
Here's my ammunition ordering experience with CanadaAmmo for past 16 days, and it is rather disappointing

Mar 16th: Ordered ammunition, and money came out of credit card swiftly.
Status: awaiting to ship

Mar 24th: 7 days passed, and called to check on status. Phone disconnects after 1 ring. All 3 attempt failed
Sent email to get a status update
Status: awaiting to ship

Mar 30th: 2 weeks passed, no email reply received.
Had an online chat.
"Let me look into the status......Emmm, not sure what is the reason for a hold up. Let me check with shipping department and get back to you"
Status: awaiting to ship

April 1st AM: No reply. Called and someone picked up the phone and apologized for delay.
"Due to COVID and social distancing we have 1 shipper working...."
Felt sorry for the one and only shipper.
Since all local range is closed, didn't mind the wait and already have waited for 16 days.
It doesn't make a difference, if I have to wait another week or so.
Status: awaiting to ship

April 1st PM: Finally got a status update email, after 16 days. Very exciting.
Started reading and it appears CanadaAmmo just cancelled my ammunition order.

It says order has been cancelled because either
-Payment not received: Not the case since money came out the next day of order
-Not correct PAL: Not the case. Just renewed License 2 month ago and used for many purchases since.
-Customer cancelled: Not without my knowledge.

My wife says, who cancelled the order if you didn't cancel, and do we have to wait for another 16 days to get back our money?

Truth is I didn't mind the wait given the COVID circumstance we are dealing with......
Click to expand...

Humm,...
 
#### happens get over it keyboard warrior u think your one bad experience is going to detour the 100s of thousands of customers that love this company.
 
JakeRave said:
#### happens get over it keyboard warrior u think your one bad experience is going to detour the 100s of thousands of customers that love this company.
Click to expand...

This is a forum paid for by Canadaammo to interact with their customers.
Knowing that, the OP is using this section exactly as its supposed to be used.

You on the other hand, are clearly very triggered by a stranger on the internet who posted something that has exactly nothing to do with you.

Keyboard warrior? Thats the pot calling the kettle black, pal.

Youza.
 
JakeRave said:
#### happens get over it keyboard warrior u think your one bad experience is going to detour the 100s of thousands of customers that love this company.
Click to expand...

I am glad he posted it, so that others can hear about it also.
One bad experience like this might not deter others from doing business with these guys, but...having one shipper working to fill your online orders at a time like this will certainly slow things down a great deal for customers...potential customers will appreciate knowing about this situation, so that they can look at alternatives.
They might be a great bunch to deal with under normal circumstances, but they might not be able to deal with the Covid situation as well as other places.
I placed a large order online with another shop for powder, primers and bullets, about $1400 worth on March 28. It was shipped 2 days later, and I got it delivered yesterday, 72 hours after I placed the order.
So, it seems that not everyone is overwhelmed to this level with their online orders, and people need to look around and consider their options when ordering their guns and ammo online.
 
JakeRave said:
#### happens get over it keyboard warrior u think your one bad experience is going to detour the 100s of thousands of customers that love this company.
Click to expand...

Did you mean deter ? Detour is an alternative route, deter is to discourage others from pursuing something.

But I'm sure the keyboard warrior in you knew that, huh.

"Blah blah autocorrect" uh-huh, surely you're not just an angry angsty person on a forum. Keep raving there Jake.

And 100s of thousands ? Please. Get a grip.
 
JakeRave said:
#### happens get over it keyboard warrior u think your one bad experience is going to detour the 100s of thousands of customers that love this company.
Click to expand...

Thank you for your dedication and service to this forum Jake.
We are all truly, and deeply, indebted to you.
 
I think the OP's post is well written, he is not #####ing, just stating facts. Why do we jump on people with low post counts or newbies? I have been here for awhile and my count is not as high as some, but I don't just post "Welcome to the forum" to get a high number.
 
Well, stuff happens, and you move on. However, it's very reasonable to look for the answer to what actually happened. I didn't see any anger or over the top comments in the op, so I also would like to understand what happened. There are probably many good answers to the question, and a few not so good answers. I suspect it's in the best interest of the company to give a brief explanation. The anger by a couple of people in this thread makes no sense to me whatsoever.
 
I've been in the same situation as the OP before. There is a solution, don't buy from them again.
If a company cannot meet basic requirements of its clients it will lose money.
Hopefully Canam will recognize this at some point.
 
First world issues when we should be concerned with our neighbours' health.
Hopefully the OP got his money back -- it isn't clear that he did.
 
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