....

Yup. I categorize this under customer service (or lack thereof). If you can't keep your online inventory up to date and accurate then don't bother putting up a website.
 
If the website said 7 in stock I would trust that. If it said 1 or 2 I would call and have the check before driving. But with 7 I would expect them to have a few in stock.
 
They are probably listed as in stock because that is how many they have been allotted for this shipment that is due in the immediate future. One thing I have learned is a lot of retailers often show item in stock when they are only a few days out so they may get a jump on marketing, paper work, transfers, and can be ready to ship when the picmstols land. Makes them more competitive and efficient in this high competition market where other retailers closer to the distributor often have theres the next day.
 
In this day on-line retailers (which is almost everyone) have to treat their on-line information very seriously, and be held to account for failure to do so. Sure, ways are available to counteract errors or negligence or deliberate deception, but this should not be an expected part of the process. The lesson unfortunately is that they probably still are. I always expect actual inventory count not to agree whith on-line stock count, but to show seven when none are actually there seems to be way offside.
 
One thing could be their online stock is kept elsewhere. They may have 7 in stock but in a warehouse across town and not actually in the store. Not every online store is located in the same place as their brick and mortar store front.
 
I learned a long time ago that the world is not perfect, and a phone call can often save lots of aggravation.

I know it’s not the way we want things to be, it’s just the way things sometimes are.
 
Call before you drive...every time
Ask them to physically identify them, every time

Another customer could have just bought the entire inventory of what you wanted but the website still says available

I’ve been down that road and I know where it goes
 
Hopefully Travis chimes in to explain and even offer 6mt an apology! He has been great to me, and I will continue to support Wild West.
 
On their website they have stag 10 receiver sets in stock. I thought this was weird and even though it's not a long drive for me I called to see if they actually had them and was told no. Not sure why they do that.
 
yomomma said:
Never had an issue with Amazon qty in stock, and they have a gazillion items.

Dont see why a small company should have issues
Click to expand...

LOL, nice joke, really cute.

But to speak seriously to this - There are only a handful of distributors in Canada, they play favorites, they distribute new items to preferential customers and other retailers are left behind to wait. Just ran into this myself. The firearms and accessories market is more of a racket than a supply/demand model.
 
Just keep this as a lesson learned. If I have to drive more than 10 minutes for anything, I make sure just to call ahead and check if its in stock.
 
One place I deal with won’t change the stock numbers on the web till they ship out the item in case the purchaser has second thoughts( usually 24 hours)
 
6MT said:
I recently travelled from over an hour away to your store, hoping to have a look at the new G19x Glock pistol. Your web pages said that you had 7 in stock. I got to your store and was told by a clerk that there were none in stock. In fact she said that they hadn't even been received yet. She wondered aloud why the web pages are like that. I didn't ask her if any other things were like that, because I left the store. It was a big disappointment, to say the least.

Why would you do that?
Click to expand...

Go to red deer. They had two dozen and ten percent off...
 
You must log in or register to reply here.
Back
Top Bottom