What do you mean by it's not releasing them from the magazine? There isn't any rocket science involved, it's a cheap ####ty plastic button in front of a cheap ####ty spring. Take it apart and clean it up, make sure the button moves freely and the spring isn't broken. I sanded mine down a bit to make it move nice, although I'm planning to get an S&J follower one of these days. Next, you have a little leaf spring on the side that holds the shells in when you stuff them in, when you yank the pump back the action presses on that leaf spring and allows it to release a shell. Check to make sure that it's being pressed inward, if it's not you'll have to take her apart thoroughly and figure out what's up. If it does move, it may just need some adjustment. Just remember, you get what you pay for, so don't complain too much. These guns are known to be crap. One thing you need to be careful of if you get her functioning properly, is the front part of the ledge on the reciever that the pump rail rides on. If it's not bent down already, it likely will be. I've put at least 80 rounds through mine and it looks like that ledge is about to break off. I'm going to be figuring out a solution before I put any more rounds through it.