My 870 has done this since day one. I've tried polishing the chambers, and it didn't seem to help. I've put over 1000 cheap shells through it, trying to break it in. This seems to have helped a bit. The one true fix that I found was to use shotgun shells in which the hulls are perfectly smooth with no ribbing. This is a real pain, and is the primary reason why I bought a Mossberg. I still have the 870, but if I need to depend on one of them......the Remington stays in the cabinet.